Customer Service Representative

1 month ago


Anchorage, United States Reliable Appliance LLC Full time
Job DescriptionJob Description
We are seeking a friendly and knowledgeable Customer Service Representative to join our appliance repair company. The ideal candidate will have experience in customer service, scheduling appointments, and dispatching. On-the-job training is available for the right candidate. The hours of work are Monday through Friday 8AM-5PM.

Responsibilities:

  • Answer incoming customer calls in a professional and friendly manner
  • Schedule appointments for technicians to perform repairs
  • Dispatch technicians to job sites
  • Look up parts information for customers and technicians
  • Provide excellent customer service and resolve customer concerns in a timely and efficient manner
  • Accurately record and maintain customer information and appointment details
  • Meet and exceed customer service goals and standards

Requirements:

  • Strong customer service and communication skills
  • Experience in scheduling appointments and dispatching (preferred but not required)
  • Ability to work in a fast-paced environment
  • Excellent organizational and multitasking skills
  • Basic computer skills, including experience with customer service software (preferred but not required)

Wage Range: $18.00 - $21.00 per hour

Benefits:

  • Paid time off
  • 401k
  • Health benefits
  • On-the-job training

If you are a motivated individual with a passion for providing excellent customer service and have the desire to learn, we encourage you to apply for this exciting opportunity.



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