Customer support specialist

2 weeks ago


San Mateo, United States Mayfair Finance Inc. Full time

Mayfair is building out its customer support team. Ideal candidates are problem solvers with experience in providing customer support in financial products. This is a unique opportunity to help build a customer service culture from the ground up, so leadership experience in customer service settings is a plus.Your responsibilities will include:Delivering world-class customer service that delights users by capably responding to inquiries and concernsover phone, chat, and emailDocumenting customer information with precision and confidentialityBuilding meaningful relationships and providing personalized service with customers through deep understanding of their businesses and needsEnabling our customers to get the most from our online platform and productMeeting and exceeding quality and productivity goals while complying with all regulatory requirementsManaging other related activities, such as complaints and escalationsIdentifying and driving improvements to internal processes, measurement tools, and customer service cultureYou may be a good fit if you:Have a bachelor's degree or at least three years of experience in a relevant industry (e.g., banking, investment)Are a relationship builderwith a passion for delivering exceptional serviceHave excellent verbal, written, and interpersonal communication skillsHave strong customer service skills and the ability to de-escalate situationsAre self-confident, optimistic, and supportive in a team environmentAre critical, analytical, and enjoy thinking two steps ahead when problem solvingPossess exceptional time management, organizational, and active listening skillsYou might also:Have a background in banking or investment/a familiarity with banking and investment principlesHave experience working with business owners/founders of companies#J-18808-Ljbffr

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