Customer Support Specialist

3 weeks ago


San Jose, United States Nidek Inc Full time

**GENERAL **

We are looking for a skilled Customer Support Specialist to join our customer service team. As a Customer Support Specialist, your expertise in customer service and order processing will be instrumental in delivering exceptional service and driving customer satisfaction. You will be key liaison for customers and internal sales representatives and service team members. Often tasked in coordinating and managing product inquiries, sales, servicing, and customer interactions, you must be proactive with strong communication, record keeping, documentation, and problem resolution skills. Experience in servicing customers and troubleshooting electronics hardware and software in a Med/Tech environment is highly desirable. The goal is to create value for clients that will help preserve the company’s reputation and business.

**ESSENTIAL DUTIES**
- Provide outstanding service to both internal and external clients regarding billing, equipment returns, payment arrangements and provide additional support as needed.
- Support customer service calls relating to product administration, technical questions/issues, or product complaints.
- Be the technical powerhouse with technical expertise to troubleshoot product issues and generate solutions.
- Collaborate cross-functionally with sales, product development, and support teams to deliver comprehensive solutions and support to customers.
- Administer all correspondence with customers, determine order requirements and prepare related paperwork.
- Identify correct product/parts, pull from inventory and pack it for shipment.
- Coordinate shipping/pickup of equipment from customer sites.
- Maintain customer account database and record inquiries.

**REQUIRED QUALIFICATIONS AND EXPERIENCE**
- 3+ years of experience in a customer service or internal operations role with responsibility and proven abilities in the function areas described for this role.
- Previous experience in a customer-facing role, preferably within the Med/Tech industry.
- Tech Savy with proficiency in MS Office
- Strong communication, problem-solving, and organizational skills.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Experience with automated systems for inventory and sales management or product servicing is preferred.

Pay: $25.31 - $28.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Compensation package:

- Holiday pay
- Hourly pay
- Overtime pay

Experience level:

- 2 years

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- What is your desired hourly pay rate for this role?

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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