VP Customer Success Business Ops

2 weeks ago

San Mateo, United States Penn Foster Inc Full time

San Mateo, CA, United States of America General Summary The VP – Customer Success Business Ops & Support is expected to be the leader for the following business operations: Accrualify system Implementations, Product Development, Customer Success, internal operations including revenue, upsell and renewals. This position requires an understanding of accounting principles gained through attainment of a 4-year Bachelors degree in finance, accounting, or related business field from a nationally accredited educational institution. In an environment of reduced supervision, the position exercises independent discretion and judgment in applying data manipulation, business processes and procedures, establishment of work programs and preparing summaries of information. The VP – Customer success, Business Ops & Support will be involved in a number of special projects which will be pervasive and will provide opportunity to grow within our organization and work in areas not traditionally available. This position will be responsible for a team of 10 – 20 people which is expected to double within 12 months. Deep understanding of operations, customers success and support is required.

Knowledge/Skills 1. Ability to manage and maintain customer success KPI’s revenue attainment goals and speed up implementation is key 2. Strong analytical and independent problem solving skills required to evaluate gaps in data, efficiencies, customer pain points and the best way to implement the Accrualify system. 3. Effective written and verbal communication skills are necessary to present relevant information to management and senior client representatives. 4. Strong personal computer skills (Excel, Word and PowerPoint) are required to perform analyses and communicate information to various constituents. 4. Knowledge of accounting, financial reporting and financial analysis usually acquired through related work experience in increasingly complex roles is highly desired. 5. Strong interpersonal and partnering skills to develop working relationships with partners across operating business and support functions. 6. Demonstrated ability to drive change and improve processes. 7. Self motivator and ambition is highly desirable. 8. Experience managing a group of at least 10 – 20 individuals is required. 9. Ability to communicate with other key execs is required 10. Liaison with customers and upper management 11. Ability to motivate individuals 12. High energy

Essential Functions and Duties: Conduct implementations and project scoping with Accrualify’s key clients. Manage multiple support and business analyst employees Establish best practice processes & procedures across support, onboarding, upsell and renewals. Support Senior Managers with technical advice and analytical projects. Participate in diligence and implementation work in serving our clients. Formulate responses to our clients on product or technical issues and general inquiries. Produce monthly reports for clients and management. Shorten implementation times and work on establishing best practice Work closely with marketing on upsell /cross sell Ensure strong renewal rates and overall customer satisfaction Utilize customer success systems Use and develop communication skills to communicate project findings, conclusions and recommendations with peers and clients Participate in client meetings to review and present analytical approaches and interpret results Apply logic and Accrualify methodologies to provide recommendations to clients. Assist corporate finance and accounting entries related to procure to pay process. Advise on establishing or improving internal controls to assure proper internal compliance. Research and cite regulations related to accounting AP and accruals. Lead the analysis for and production of monthly/quarterly/annual transactional volume reports for communication with clients and billing purposes. Participate in the deployment and customization of the Accrualify platform Participate in the monthly/quarterly forecast process. Participate in further development of the Accrualify software platform. Perform a key role in the overall growth, recruiting and success of Accrualify. Product Development – Communicate business requirements to engineers on system requirements. Training – Help establish customer training and Accrualify university

Qualifications B.S. in a Business Administration, Economics, Accounting, Finance or relevant field. 10+ years of professional experience in a related role with progressive duties. Advanced Excel skills Quantitative skills and general problem solving skills for business problems Strong interpersonal and team working skills Excellent communication skills (written and verbal) Ability to learn quickly and resourcefully High degree of motivation, flexibility and creativity Genuine desire to work hard and progress rapidly in the startup/ software/ service profession Positive attitude and strong willingness to learn from mentors and peers Ability to travel (typically ~5% or less but may be higher depending on assignments)

#J-18808-Ljbffr

  • VP Customer Success Business Ops

    2 weeks ago

    San Mateo, United States CareerBuilder Full time

    San Mateo, CA, United States of America General Summary The VP Customer Success Business Ops & Support is expected to be the leader for the following business operations: Accrualify system Implementations, Product Development, Customer Success, internal operations including revenue, upsell and renewals. This position requires an understanding of accounting...

  • VP Sales

    Found in: Jooble US O C2 - 3 weeks ago

    San Mateo, CA, United States Kuraray America, Inc. Full time

    The VP – Customer Success Business Ops & Support is expected to be the leader for the following business operations: Accrualify system Implementations, Product Development, Customer Success, internal operations including revenue, upsell and renewals. This position requires an understanding of accounting principles gained through attainment of a 4-year...

  • VP Sales

    3 weeks ago

    San Mateo, United States Kuraray America, Inc. Full time

    San Mateo, CA, United States of America General Summary The VP – Customer Success Business Ops & Support is expected to be the leader for the following business operations: Accrualify system Implementations, Product Development, Customer Success, internal operations including revenue, upsell and renewals. This position requires an understanding of...

  • VP Sales

    Found in: Jooble US O C2 - 3 weeks ago

    San Mateo, CA, United States Kuraray America, Inc. Full time

    San Mateo, CA, United States of America General Summary The VP – Customer Success Business Ops & Support is expected to be the leader for the following business operations: Accrualify system Implementations, Product Development, Customer Success, internal operations including revenue, upsell and renewals. This position requires an understanding of...

  • Business Ops Manager, Annual GTM Planning

    2 days ago

    San Mateo, United States Snowflake Computing Full time

    Build the future of data. Join the Snowflake team.There is only one Data Cloud. Snowflake's founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didn't stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the...

  • Customer Success

    Found in: Jooble US O C2 - 3 weeks ago

    San Mateo, CA, United States Veryfi, Inc. Full time

    Full Time] Head of Customer Success at Veryfi, Inc. (United States) | BEAMSTART Jobs Head of Customer Success Full Time Remote Work Stock Options Veryfi is looking for a Head of Customer Success (in Silicon Valley) to lead a team, nurture & care for Veryfi’s fast growing customer base and play a pivotal role in the success of the business. ...

  • Business Ops Manager, Annual GTM Planning

    3 days ago

    San Mateo, United States Snowflake Computing Full time

    Build the future of data. Join the Snowflake team. There is only one Data Cloud. Snowflake's founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didn't stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the...

  • Principal Customer Success Manager

    Found in: beBee jobs US - 23 hours ago

    San Mateo, California, United States Evisort Full time

    The Role:As a Principal Customer Success Manager at Evisort, you will be working with our largest accounts, focused on accelerating digital and transformational contract management and intelligent analytics, and ensuring high user adoption and usage across their organization. In this role, you will also be responsible for providing guidance and direction to...

  • VP of Customer Success

    Found in: Jooble US O C2 - 2 weeks ago

    San Francisco, CA, United States Innovaccer Inc. Full time

    Position : Regional Vice President, Customer Success (multiple openings) Job Location: InnovAccer, Inc.101 Mission Street, Suite 1950, San Francisco, CA 94105 (& travel to unanticipated client sites in U.S. & allows for telecommuting) Job Duties: With a moderate amount of independence, the Regional Vice President, Customer Success will be...

  • Customer Success Manager

    2 weeks ago

    South San Francisco, United States Penn Foster Inc Full time

    Claritas Rx is a digital health venture that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. Our mission in today’s highly complex specialty networks is to illuminate the patient experience beyond the clinical trial. Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to...

  • HR Business Partner

    2 weeks ago

    San Mateo, United States Snowflake Computing Full time

    Build the future of data. Join the Snowflake team. Snowflake is seeking a HR Business Partner to support our Partner Sales and Sales Ops/Strategy leadership to provide a full range of HR business support. This hire will work closely with the global HRBP team, Partner Sales & Sales Leadership including the Sales Strategy team, COEs and key stakeholders to...

  • VP, Customer Success at Adobe Inc. in San Jose, CA

    2 weeks ago

    San Jose, United States Adobe Full time

    VP, Customer Success at Adobe Inc. in San Jose, CA years of leadership in digital experience and/or digital marketing as a business leader or agency/SI leader Depth in digital strategy and execution as well as technical requirements Relevant expertise in Adobe Digital Experience products, enterprise customer requirements, use cases and challenges. E.g. Adobe...

  • Vice President, Customer Success

    6 days ago

    San Francisco, United States CareerBuilder Full time

    Vice President, Customer Success About the Company Innovative digital ordering & delivery platform for multi-location restaurants Industry Information Technology and Services Type Public Company Founded 2005 Employees 501-1000 Categories Internet Telecommunications Restaurants Technology Information Technology & Services Telemarketing Call Center Business...

  • VP, Customer Success at Adobe Inc. in San Jose, CA

    Found in: Jooble US O C2 - 3 weeks ago

    San Jose, CA, United States Adobe Full time

    VP, Customer Success at Adobe Inc. in San Jose, CA years of leadership in digital experience and/or digital marketing as a business leader or agency/SI leader Depth in digital strategy and execution as well as technical requirements Relevant expertise in Adobe Digital Experience products, enterprise customer requirements, use cases and challenges. E.g....

  • Customer Success Manager

    2 weeks ago

    San Francisco, United States Windfall Full time

    As a Customer Success Manager on the Commercial team, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of approximately 30 key accounts, guiding them through the entire lifecycle - from onboarding to expansion. Your role will also be...

  • Customer Success Manager

    1 day ago

    San Francisco, United States Windfall Full time

    As a Customer Success Manager on the Commercial team, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of approximately 30 key accounts, guiding them through the entire lifecycle - from onboarding to expansion. Your role will also be...

  • Senior Director, Global RenewalsSan Francisco, CA

    Found in: Talent US C2 - 2 weeks ago

    San Francisco, United States Udemy Full time

    About this role Reporting to the Global VP of Customer Success, in this critical role, you will build and shape a renewals organization dedicated to servicing Udemy Business clients from SMB to Enterprise. You will be responsible for the Global Renewals Management strategy and its execution as well as key renewals metrics and operational goals.  ...

  • Customer Success Manager

    Found in: Jooble US O C2 - 3 weeks ago

    San Francisco, CA, United States Windfall Full time

    As a Customer Success Manager on the Commercial team, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of approximately 30 key accounts, guiding them through the entire lifecycle - from onboarding to expansion. Your role will also be...

  • Head of Fund Administration Customer Success

    Found in: Jooble US O C2 - 3 weeks ago

    San Francisco, CA, United States Carta Full time

    The Team You’ll Work With The Head of Fund Administration Customer Success is a new role within the Fund Administration Business Unit at Carta. Reporting into the VP of Fund Admin, you will own the growth sales, account director, business unit partnerships and customer marketing teams. This org is hyper-focused on building processes and using technology...

  • Customer Success

    Found in: Jooble US O C2 - 2 weeks ago

    San Francisco, CA, United States StyleAI Full time

    StyleAI is the AI-powered, all-in-one unified marketing platform for businesses and ambitious marketing teams. Thousands of companies rely on Style to manage their SEO strategies, Google Ads campaigns, and websites in real time. Seona, Crafta, and Adwin, helping businesses automate their entire digital marketing strategy. We are also partnered with the SEO...