Guest Relations Agent

2 days ago

New York, United States Marriott International Inc Full time
Additional InformationPay: $31.81-$42.42/hour
Job Number24196970
Job CategoryRooms & Guest Services Operations
LocationJW Marriott Essex House New York, 160 Central Park South, New York, New York, United States, 10019VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

The pay range for this position is $31.81 to $42.42 per hour and offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thats synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brands namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

  • Guest Relations Agent

    2 months ago

    New York, United States The Mark Full time

    $31.05 per hour. We are currently looking for a Guest Relations Agent who is passionate about providing the highest level of service, a great communicator, and detail oriented: Report to the Guest Relations Manager and provide support with all Guest Relations duties Handle all telephone inquiries with prompt courtesy, while applying the hotel's selling...

  • Guest Relations Agent

    2 days ago

    New York, United States Marriott Hotels & Resorts Full time

    Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engine Relations, Agent, Guest, Hotel, Business Services, Benefits

  • Guest Relations Ambassador

    1 month ago

    New York, New York, United States The Mark Full time

    Guest Relations AgentWe are seeking a highly motivated and detail-oriented Guest Relations Agent to join our team at The Mark. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued guests.Key Responsibilities:Provide prompt and courteous assistance to guests...

  • Guest Service Agent

    5 months ago

    New York, United States Highgate Full time

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all Guest Service, Agent, Service, Guest, Hotel, Operations, Retail

  • Guest Relations Associate

    4 months ago

    New York, United States Think Food Group Full time

    GUEST RELATIONS ASSOCIATE - NoMad Pay Rate Range: $22.00 - $25.00 per hour Company Overview: Jos Andrs Group restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast-casual to fine dining and everything in between, JAG'ers know they all play a critical role in the overall success of our brands....

  • Guest Services Agent

    2 months ago

    New York, United States Highgate Full time

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Please be advised that this is a tempo Guest Service, Agent, Substitute, Guest, Hotel, Operations

  • Front Desk Guest Service Agent

    1 month ago

    New York, United States New York Athletic Club Full time

    Description We are looking for highly organized candidates with excellent people skills for the position of a guest service agent. Guest service agents are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension, among other duties. The best guest service agents will have...

  • Guest Services Agent

    2 weeks ago

    New York, United States Abigail Kirsch Full time

    Be the face of The Pier Sixty Collection and leave a lasting impression as a Guest Service Agent (GSA). Your mission: to wow our guests and clients with exceptional service and a warm welcome. As a pivotal part of our team, you'll be the liaison between guests, clients, and our internal teams, ensuring every event runs smoothly. Job Type: Full...

  • Guest Service Agent

    5 months ago

    New York, United States Hilton Garden Inn Tribeca Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Compensation: $19/hr Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their...

  • Guest Service Agent

    6 months ago

    New York, United States Aliz Hotel Times Square Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Service Agent

    5 months ago

    New York, United States Fairfield Inn & Suites by Marriott New York ManhattanDowntown East Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Compensation: $19-20/hr Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their...

  • Guest Services Agent

    4 weeks ago

    New York, United States The Line and Saguaro Hotels Full time

    Benefits: 401(k) 401(k) matching Company parties Competitive salary Dental insurance Employee discounts Flexible schedule Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vision insurance Wellness resources Role: Guest Services Agent Reports to: Director of Front Office Who We...

  • Guest Services Agent

    6 days ago

    New York, United States The Ned & Ned's Club Full time

    Role: OVERNIGHT Guest Services Agent Reports to: Director of Front Office Who We Are Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017. The Property Set in...

  • Guest Services Agent

    3 months ago

    New York, United States Pier Sixty & The Lighthouse Full time

    Job Summary: Be the face of The Pier Sixty Collection and leave a lasting impression as a Guest Service Agent (GSA). Your mission: to wow our guests and clients with exceptional service and a warm welcome. As a pivotal part of our team, you'll be the liaison between guests, clients, and our internal teams, ensuring every event runs smoothly. Position...

  • Guest Services Agent

    1 month ago

    New York, United States Margaritaville Resort Time Square Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Agent

    2 months ago

    New York, United States Hersha Hospitality Management Full time

    Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Night Auditor, Guest Service, Agent, Auditor, Night, Service, Retail

  • Guest Service Agent

    2 months ago

    New York, United States Twin Tier Hospitality Full time

    Job DetailsJob Location La Quinta NYC Central Park - New York, NY Position Type Full Time Salary Range $19.00 - $21.00 Job Shift First/Day Second/Afternoon Third/Night DescriptionPOSITION SUMMARY Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction...

  • Guest Services Agent

    1 week ago

    New York, United States The Ned & Ned's Club Full time

    Role: OVERNIGHT Guest Services AgentReports to: Director of Front OfficeWho We Are… Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017.The Property…Set in the...

  • Guest Services Agent

    1 week ago

    New York, United States Kimpton Hotels & Restaurants Full time

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Guest Services Agent

    2 weeks ago

    New York, New York, United States M&R Hotel Management Full time

    Job Summary:As a Guest Services Agent with M&R Hotel Management, you will provide exceptional service to our guests, ensuring a memorable and enjoyable experience. Your role will involve checking guests in and out efficiently, processing daily audits, and maintaining high standards of hospitality.Key Responsibilities:Guest Services:Provide prompt and...