Guest Services Agent

1 month ago

New York, United States Kimpton Hotels & Restaurants Full time
Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

The Concierge's expectations are to provide hotel guests and industry relations with information and support in a professional, gracious manner, and to perform Guest Service Agent duties as needed. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return

Some of your responsibilities include:

  • Greet guests at the front desk upon arrival, and assist guests with room reservations, check guests in and out upon arrival and departure.
  • Contact guests who have arrived to ensure their comfort and to offer assistance.
  • Maintain and develop events/receptions to take place in the lobby during the evening hours. Research and plan the execution of each reception with wineries etc.
  • Assist sales in hotel tours and trip events. Additionally, conduct tours of the hotel for business, informative, and social organizations.
  • Perform operational duties, if required; take reservations, and at times act as PBX operator.
  • Be familiar with the city's geography, restaurants, amenities, clubs and tourism industries to provide accurate information to hotel guests.
  • Review VIP and package arrivals daily.
  • Personally develop relations with well-established services: bonded baby-sitters, florists, beauty and barber shops, in room spa services, etc.
  • Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc.
  • Maintain follow-up log for communication between Concierges.
  • Attend hotel and department meetings.
What You Bring
  • High school diploma or general education degree (GED) required.
  • Previous experience in a Front Desk or customer-facing role is helpful.
  • Ability to adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests. Maintain decorum in stressful situations.
  • Familiar with hotel systems and operations, and the ability to enter in information accurately.
  • Flexible schedule, able to work evenings, weekends and holidays.


Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.

  • Guest Services Agent

    4 days ago

    New York, United States Mandarin Oriental, New York Full time

    Guest Services Agent Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and...

  • Guest Services Agent

    3 weeks ago

    New York, United States Highgate Full time

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all Guest Service, Agent, Substitute, Guest, Hotel, Operations

  • Front Desk Guest Service Agent

    2 months ago

    New York, United States New York Athletic Club Full time

    Description We are looking for highly organized candidates with excellent people skills for the position of a guest service agent. Guest service agents are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension, among other duties. The best guest service agents will have...

  • Guest Service Agent

    2 months ago

    New York, United States Hersha Hospitality Management Full time

    Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Night Auditor, Guest Service, Agent, Auditor, Night, Service, Retail

  • Guest Services Agent

    1 month ago

    New York, United States The Ned & Ned's Club Full time

    Role: OVERNIGHT Guest Services Agent Reports to: Director of Front Office Who We Are Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017. The Property Set in...

  • Guest Service Agent

    6 months ago

    New York, United States Aliz Hotel Times Square Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Service Agent

    6 months ago

    New York, United States Fairfield Inn & Suites by Marriott New York ManhattanDowntown East Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Compensation: $19-20/hr Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their...

  • Guest Service Agent

    2 weeks ago

    New Orleans, United States HYATT Hotels Full time

    Hyatt Hotels - 600 Carondelet Street [Front Desk Agent / Concierge] As a Guest Service Agent at Hyatt Hotels, you'll: Be responsible for checking in and checking out of all hotel guests; Have excellent organization and communication skills as well as superior guest service abilities; Be responsible for cash handling, answering telephones, providing local...

  • Guest Services Agent

    4 months ago

    New York, United States Pier Sixty & The Lighthouse Full time

    Job Summary: Be the face of The Pier Sixty Collection and leave a lasting impression as a Guest Service Agent (GSA). Your mission: to wow our guests and clients with exceptional service and a warm welcome. As a pivotal part of our team, you'll be the liaison between guests, clients, and our internal teams, ensuring every event runs smoothly. Position...

  • Guest Services Agent

    1 month ago

    New York, United States The Ned & Ned's Club Full time

    Role: OVERNIGHT Guest Services AgentReports to: Director of Front OfficeWho We Are… Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017.The Property…Set in the...

  • Guest Service Agent

    3 months ago

    New York, United States Twin Tier Hospitality Full time

    Job DetailsJob Location La Quinta NYC Central Park - New York, NY Position Type Full Time Salary Range $19.00 - $21.00 Job Shift First/Day Second/Afternoon Third/Night DescriptionPOSITION SUMMARY Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction...

  • Guest Relations Agent

    3 months ago

    New York, United States The Mark Full time

    $31.05 per hour. We are currently looking for a Guest Relations Agent who is passionate about providing the highest level of service, a great communicator, and detail oriented: Report to the Guest Relations Manager and provide support with all Guest Relations duties Handle all telephone inquiries with prompt courtesy, while applying the hotel's selling...

  • Guest Services Agent

    2 months ago

    New York, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Guest Services Agent

    1 month ago

    New York, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...

  • Guest Services Agent

    5 days ago

    New York, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...

  • Guest Service Agent

    2 days ago

    New York, United States Hilton Hotels & Resorts Full time

    . As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel. . Specifically, you would be responsible for performing the following tasks to the highest standards: . Greet Guest Service, Agent, Service, Guest, Processing, Hospitality, Retail

  • Guest Services Agent

    3 months ago

    New York, United States ModernHaus SoHo Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Relations Agent

    4 weeks ago

    New York, United States Marriott Hotels & Resorts Full time

    Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engine Relations, Agent, Guest, Hotel, Business Services, Benefits

  • Guest Services Agent

    4 months ago

    New York, United States Le Meridien Central Park Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Agent

    4 days ago

    New York, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B5N3 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...