Guest Services Agent
3 weeks ago
Job Summary:
As a Guest Services Agent with M&R Hotel Management, you will provide exceptional service to our guests, ensuring a memorable and enjoyable experience. Your role will involve checking guests in and out efficiently, processing daily audits, and maintaining high standards of hospitality.
Key Responsibilities:
Guest Services:- Provide prompt and effective assistance to guests, addressing their needs and concerns in a courteous and professional manner.
- Ensure that all guest interactions are warm, welcoming, and respectful.
- Handle guest complaints and requests in a fair and timely manner.
Night Audit:- Process daily audits of the hotel's financial data, ensuring accuracy and attention to detail.
- Verify transactions, balance cash and credit card transactions, and maintain a secure environment.
Front Desk Operations:- Manage the front desk area, maintaining a clean and organized workspace.
- Block rooms, handle special requests, and monitor room availability.
- Administer guest payment policies, handle cash transactions, and maintain hotel key security systems.
Requirements:
- Be able to move luggage or packages weighing up to 40 lbs.
- Have a thorough knowledge of emergency procedures and safety standards.
- Practice excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- High school diploma or equivalent required.
What We Offer:
As a valued member of our team, you will receive a competitive salary, benefits package, and opportunities for growth and development.
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