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Hotel Front Desk Receptionist

3 months ago

Helena, United States Best Western Premier Great Northern Hotel Helena Full time
Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today

Responsibilities

•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•Field customer complaints when necessary
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Bookkeeping: keep accurate records of all hotel guest account information
•Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

•Able to stand for long periods of time and lift up to 35 lbs
•Requires multi-tasking, answering the phone, and making eye contact with a waiting guest
•Accuracy is important in your work
•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
•Exhibits working knowledge of Microsoft Office and reservation management systems
•High school graduate, GED recipient, or equivalent
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•Comfortable taking telephone calls and mitigating stressful situations