Current jobs related to Customer Service Representative - Baltimore - Crystal Management
-
Customer Service Representative
3 weeks ago
Baltimore, United States Virginia Linen Service , Inc. Full timeJOB DESCRIPTION Looking for a stable company where you can make a difference? Career opportunity with a growing, successful regional family-owned and professionally managed company, servicing customers since 1934. Local business is looking for an inside Customer Service Representative. Candidate must be an outgoing, dependable, and highly motivated...
-
Customer Service Representative
3 weeks ago
Baltimore, United States Supreme Service Today Full timeCan I hear you smile? You talk to someone, and they immediately feel comfortable. You have a smile that can be heard through a telephone. You listen intently and know how to help . These are the habits of a good friend . And the habits of the person we want interacting with our customers. Supreme Service Today is the name of our company, and each of...
-
Customer Service Representative
4 weeks ago
Baltimore, United States PeopleShare Full timePeopleShare is currently in search of experienced candidates for a full-time in-office $19/hr Customer Service Representative in Curtis Bay, MD. This is a great opportunity to work for a company that has a "Great Place to Work" Certification!Why PeopleShare?Chance to work with the top companies in the areaWeekly pay through direct depositEarn referral...
-
Customer Service Representative
3 months ago
Baltimore, United States Autobahn Full time**Customer Service Representative in Baltimore, MD at EchoPark Automotive** Date Posted: 3/7/2022 **Job Snapshot** **Employee Type:** Full-time **Location:** 6001 Reisterstown Road Baltimore, MD 21215 **Job Type:** Finance **Experience:** Associate **Job Description** **EchoPark Automotive is hiring a Customer Service Representative for our store located in...
-
Customer Service Representative
3 weeks ago
Baltimore, United States TRI-COUNTY AMBULANCE SERVICE, INC. Full timeSpecialty Building Products is a people first organization. U.S. LUMBER is an SBP Brand. You may be wondering, why should I join Specialty Building Products ? We live our Core Values and they reflect what we actually believe and how we actually behave. They are who we are. You are joining a team that is built upon a strong culture and standards for...
-
Customer Service Representative
4 months ago
Baltimore, United States MV Transportation Full timeLocation: Customer Service Representative in Baltimore, MD at MV Transportation **Location:** **Experience:** Not Specified **Job Description** MV Transportation is seeking a **Customer Service Representative** who will be responsible for a variety of clerical duties, including reconciling drivers manifests and accurate entry of data in Trapeze software,...
-
Customer Service Representative
3 months ago
Baltimore, United States U-Haul Full timeLocation: 3926 Falls Rd, Baltimore, Maryland 21211 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
6 hours ago
Baltimore, Maryland, United States Professional Moving & Storage INC Full timeWe are seeking a skilled Customer Service Representative to join our team at Professional Moving & Storage INC. As a Call Center Associate, you will be responsible for providing exceptional customer experiences by offering product and service information and resolving technical issues.Key Responsibilities:Handle customer inquiries and complaints in a...
-
Customer Service Representative
4 weeks ago
Baltimore, United States Collabera Full timeDescription Home Search Jobs Job Description Customer Service Representative Contract: Baltimore, Maryland, US Salary: $16.00 Per Hour Job Code: 352690 End Date: 2024-09-12 Days Left: 26 days, 3 hours left Apply About the Role: We are currently seeking dynamic Customer Service Representatives to join our growing teams across the country. Client Lien...
-
Customer Service Representative
3 months ago
Baltimore, United States Danfoss LLC Full time** You control your data** - Functional - Statistical - Marketing By clicking Accept, you give your consent for all these purposes. You can also choose to specify the purposes you consent to by ticking the checkbox next to the purpose and clicking Save settings. You may withdraw your consent at any time by clicking the small icon at the bottom left corner...
-
Customer Service Representative
6 days ago
Baltimore, Maryland, United States CFG BANK Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CFG Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving any issues they may have.Key ResponsibilitiesCustomer Service:...
-
Customer Service Representative
6 hours ago
Baltimore, Maryland, United States Giant Food Full timeAbout Giant FoodGiant Food is a leading grocery retailer in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion. Our mission is to provide exceptional customer service and quality products, making us the most trusted and loved local food retailer in our community.Job SummaryWe are seeking a highly...
-
Customer Service Representative
2 days ago
Baltimore, Maryland, United States Giant Food Full timeAbout the Role:We are seeking a skilled and customer-focused Customer Service Representative to join our team at Giant Food. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Assist customers with purchases and respond to their inquiries in a timely and...
-
Customer Service Representative
51 minutes ago
Baltimore, Maryland, United States NextCar Rental Full time**Job Type:** Full-time**Description:**NextCar Rental is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our rental operations team, you will be responsible for providing exceptional customer service, ensuring a seamless rental experience, and driving sales growth.**Responsibilities:**...
-
Customer Service Representative
6 hours ago
Baltimore, Maryland, United States BJ's Wholesale Club Full timeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key Responsibilities:Customer...
-
Customer Service Representative
5 days ago
Baltimore, Maryland, United States Brady Industries Full timeJob SummaryBrady Industries is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesOrder Processing: Receive and process customer orders in a...
-
Customer Service Representative
5 days ago
Baltimore, Maryland, United States Facility LEVINDALE HOSPITAL Full timeJob Summary:At Facility LEVINDALE HOSPITAL, we are seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our Supportive Care team, you will play a vital role in providing exceptional care to our patients, residents, and families.Key Responsibilities:Provide personalized care and support to patients,...
-
Customer Service Representative
5 hours ago
Baltimore, Maryland, United States Ram Supply Company Inc Full timeJob DescriptionJoin Ram Supply Company Inc as a Customer Service Representative and support our client service team in the Maryland, Northern VA, and D.C. markets.This is a full-time position located at our Baltimore City location. The working hours are 9:00 am until 6:00 pm, with occasional overtime as needed.You will assist a client service team with...
-
Customer Service Representative I
1 week ago
Baltimore, Maryland, United States LifeBridge Health Full timePOSITION OVERVIEW:The Customer Service Representative I is responsible for utilizing established protocols, guidelines, and relevant software applications to manage customer inquiries directed to the Contact Center via various channels such as telephone, EMR portal, and the LBH website. This role primarily addresses requests related to specific healthcare...
-
Customer Service Representative
3 months ago
Baltimore, United States David's Bridal Full timeNOW HIRING Location MD - Baltimore Area Store Hourly Careers Category Retail - Customer Service Share this role: BEST. JOB. EVER! Here are some of the perks: $500 sign on bonus* 25% store discount $400 referral bonus for every friend hired with no limit* Competitive pay rates *Additional terms and conditions apply. Be part of the magicapply today! ...
Customer Service Representative
2 months ago
Who We Are.
At CMIT, we do more than provide real-world solutions. We deliver transformative results. Through cutting-edge technology and process innovations, we are changing how federal and commercial clients worldwide deliver their mission. A service-disabled veteran-owned small business, we take pride in serving our nation through exemplary support for our clients and employees alike.
CUSTOMER SERVICE REPRESENTATIVE - LEVEL 2
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Schedule
DAYS - 6:00 am - 2:00 pm, Monday - Friday + one weekend day per month
Training is up to eight weeks on the DAY shift (Monday - Friday) required
Responsibilities
Provides first contact and incident resolution to customers with H/W, S/W, and application problems including both customer telephone support as well as electronically submitted requests.
Provides polite and customer-friendly service support for problem resolution
Attempts to resolve as many incidents during the first contact, or at Tier 1.
Efficiently escalates incidents to higher Tier 2 or Tier 3 when required
Documents incident status and solutions in incident database tools
Works through various types Tier 2 issues with telephone assist
Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
Education/Certification Requirements
High School degree or equivalent with 3 years of relevant experience or equivalent combination of education and experience required. Bachelor's degree or equivalent experience preferred.
DoD 8570 IAT Level 2 certification (e.g., CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP) within 120 days of start date
And one of the following certifications: CompTIA A+ CE, HDI-CSR (Customer Service Representative), HDI-SCD (HDI Support Center Director), HDI-SCA (HDI Support Center Analyst), ITIL Foundation, or Microsoft Office 365 within 120 days of start date
Required Qualifications
Possesses current working knowledge of computers, printers, laptops, and common windows applications.
Ability to provide polite and friendly customer service.
Experience with first contact and incident resolution to customers and hardware, software, and application problems preferred.
Experience with customer telephone support, Live Chat, SC Portal, account creation, and email submitted requests preferred.
Clearance Requirements
Active TS/SCI clearance; must be able to obtain and maintain CI Polygraph.
Who Makes It Happen.
At CMIT, we firmly believe that our innovative solutions are only as powerful as the teams harnessing them. Our people are more than just contributors - they are at the heart of everything we do and every success that we earn. Our employees are offered ample options to design a personalized benefits package that best meets their needs. Options include:
Medical / Rx
HSA / FSA
Dental & Vision
Life / AD&D
Long & Short Disability
Disability Insurance
Accident Insurance
Critical Illness
Hospital Insurance
Pet Benefits
Education/Training Program
401k Retirement
Generous Paid Time Off
Flexible Parental Leave
Volunteer Time Off
Flexible Work Locations
Alternative Work Schedules
CMIT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
COVID-19 Safety Protocols: To protect the health and safety of its employees and to comply with customer requirements, employees in certain positions may be required to be fully vaccinated against COVID-19 or subject to facility entry safety protocols (e.g., testing, masking, physical distancing), subject to the status of the federal contractor mandate and customer site requirements.
#J-18808-Ljbffr
