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Housing Stabilization Manager

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North Hollywood, United States LA Family Housing Full time

POSITION: Housing Stabilization Manager DIVISION: Programs – Permanent Supportive Housing (PSH) LOCATION: Scattered Sites WHY JOIN US: You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices. LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 13,000+ people’s lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing THE POSITION: The Housing Stabilization Manger is responsible for the management and supervision of a Housing Stabilization team, within LA Family Housing’s PSH Housing Stabilization department. Oversight of this team includes supervision of five to seven Housing Stabilizers and, for Project Based Managers, an additional two to four Resident Advocates. The Housing Stabilization Manager is also responsible for oversight and decision making with respect to the Program and PSH Sites contractual responsibilities, including QA audits, financial management, and outcomes for stabilization contracts. This position will also supervise HS Staff to verify the provision of objective clinical case management to participants and the effective use of crisis intervention adhering to mandated reporting guidelines, legal guidelines, and ethical guidelines. This position will oversee Housing Stabilizers in the completion of weekly/monthly required tasks, such as monitoring file maintenance, facilitating case reviews, ensuring the submission of weekly, monthly, and quarterly reports in conjunction with LAFH’s Risk Management team, and tracking spending allocations for client needs. Finally, this position will support CES integration by attending various community meeting and venues as needed to represent LAFH and SPA 2 CES. WHAT YOU'LL DO: Manages PSH service delivery to ensure services are being completed and conducted in accordance and within the timelines of program contracts, program policies and best practices Understanding of contractual obligations and program performance metrics as outlined by our funders. Proper oversight of financial expenditures and program budget contracts, including but not limited to client needs, transportation, petty cash, etc. Builds positive rapport with community providers and supports the team by building a network of resources to tap into when needed Facilitates regular meetings that support case conferencing, solution-focused case management, and coordination with program funders Ensures services are tracked efficiently by working together with the Risk Management Team to pull reports as needed, guarantee that consistent data collection within HMIS and CHAMP is maintained, conducts on-going program file reviews, and completes any other monthly, quarterly, and/or annual reporting as contractually required and as program policies and best practices requires Provides guidance for crisis intervention, problem-solving techniques, and feedback to address challenging issues participants are facing MANAGING STAFF Responsible for the oversight, development, direction, training, and supervision of the Housing Stabilization team. Responsible for ensuring that the team works to achieve objectives, deliverables, and outcomes as described in the scope of work Provides daily coordination and oversight of program operations and program activities. This means providing weekly individual and team supervision, support, and hands on training Provides ongoing performance counseling or disciplinary action to Housing Stabilization Staff, as needed, to uphold professional, efficient, and ethical job performance in all areas OTHER Participates in agency and community meetings as directed by supervisor Drives personal vehicle in and around Los Angeles County and drives agency vehicles periodically to transport clients PROJECT-BASED BUILDING-SPECIFIC DUTIES – TEMPORARY ADDITIONAL DUTIES If your role includes oversight of tenants residing at an LAFH-owned or non-LAFH-owned Permanent Supportive Housing apartment building, the following duties are required of your role: Responsible for the oversight, development, direction, training, and supervision of the Resident Advocate team. Oversight of turnover units when a unit becomes vacant in your PSH building, and ensure a timely applicant is referred through CES and processed following the applicant’s progress through housing acquisition Coordinates with Property Management to provide supportive service delivery, including weekly and/or bi-weekly meetings with Assistant Director of PSH, Property Management, and Asset Management (if LAFH-owned), to review tenant and building matters. On-call Differential will be provided WHAT YOU'RE SKILLED AT: Passion for ending homelessness, with knowledge of related best practices (motivational interviewing, housing first, harm reduction, trauma informed care, etc.) Must possess management abilities, including ability to make decisions and ability to train, coach, and mentor staff Proven ability to work with vulnerable, high need populations such as individuals with mental illness, concurrent disorders, a history of homelessness and people with special needs Experience conducting community and individual needs assessments and joint planning, initiating, and managing projects Experience in coordinating services with teams of stakeholders, including residents Experience with partnership development and management and evaluation Strong clinical judgement and ability to resolve mental health crises Exercise independent judgment and leadership abilities, with strong written and verbal communication skills Understanding of the Coordinated Entry System (CES) and its overarching goal of achieving “functional zero” Social service or non-profit management experience and ability to work independently Extensive knowledge of issues and resources related to homelessness (medically fragile adults, substance use, mental health, domestic violence, etc.) Detail-oriented with an ability to manage and comply with a variety of program requirements Ability to work closely and effectively with inter-departmental leadership to achieve program goals and maintain excellent service delivery Ability to work in an environment subject to ongoing change Outstanding organizational and time management skills Proficient in computer systems (Microsoft Word, Excel, PowerPoint, Outlook) Bilingual (English/Spanish) desirable OTHER: Maintain and execute confidential information according to HIPAA standards Obtain and maintains CPR/First Aid Certification Ability to pass post offer Tuberculosis (TB) clearances HMIS and CHAMP experience highly desired Travel is a regular duty for this position and is required 30% of the time Use of a personal vehicle to travel between worksites and other locations is required Must have and maintain a valid California Driver’s License and auto insurance in good standing Ability to work a 9/80 work schedule and be flexible with working weekends WHAT YOU'VE ACCOMPLISHED: Minimum of two (2) years of social service experience Minimum of one (1) year of relevant management experience WHAT WE OFFER: Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet friendly environment. If an accommodation is needed, please inform the Human Resources Department. EQUAL EMPLOYMENT OPPORTUNITY LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran. FAIR CHANCE ACT LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage. Travel Required Yes. 30% Travel required; Use of personal vehicle required Qualifications Experience Required   1 year: Relevant Social Service Management Experience   2 years: Experience in Social Services Employment Type: Full Time