Customer Success Manager- AI Technology
4 weeks ago
[Position] Customer Success Manager - AI Technology [About Our Client] Founded in July 2023, it stands at the forefront of the AI industry. Headquartered in Santa Clara, California, with additional operations in Pangyo, South Korea, we are committed to developing advanced AI technologies. Our flagship project involves a Personal AI Assistant (PAA) designed to enhance daily productivity and simplify the user experience, establishing it as a central hub for efficiency and innovation. [Summary] The ideal Customer Success Manager will be a customer-centric individual with great product sense and excellent communication skills. This role will oversee the entire customer journey, ensuring that the whole process is seamless, from onboarding to retention. They will collect and act on user feedback, enhancing customer satisfaction. A deep understanding of our company’s products and services is required, and providing expert advice and solutions to customers to enhance their experience is a key component of the Customer Success Manager role. [Job Description] Guide new customers through the implementation process of our products, ensuring a smooth and positive start. Provide comprehensive training and resources to help customers understand and utilize the product to the best of its ability. Proactively coach and educate customers to improve adoption of GAP’s products and services. Serve as the main point of contact for customer inquiries and concerns, ensuring prompt and effective communication. Promptly and effectively address and resolve customer issues to ensure a positive experience. Escalate complex problems to the appropriate teams, while retaining responsibility for the customer’s issue until it is fully resolved. Work closely with the research, marketing, and product development teams to ensure a cohesive customer experience. Manage outsourced teams in both India and the Philippines, ensuring that projects are delivered with quality and on time. Be responsible for the CSM curriculum, adapting, changing, and pinpointing areas of improvement to provide tangible results to meet KPIs set forth by the company. Brainstorm, implement, and own initiatives aimed at improving customer satisfaction and loyalty. [Qualifications] Minimum of 7 years of proven experience in a customer-facing role, such as customer success, account management, sales, or customer support, preferably at a SaaS B2C company. Exceptional verbal and written communication skills. Ability to work well with cross-functional teams, including research, marketing, product development, and support. Strong analytical and organizational skills. Enjoyment in working in a dynamic environment, and thriving in dealing with new challenges on a daily basis. Dedication to keeping abreast of industry trends and consistently enhancing skills and knowledge. Bilingual in Korean and English. [Preferred Qualifications] Bachelor’s degree in Business, Marketing, Communication, or a related field. #J-18808-Ljbffr
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Customer Success Manager- AI Technology
4 weeks ago
Santa Clara, United States CESNA Full timePosition Customer Success Manager- AI Technology About Our Client Founded in July 2023, it stands at the forefront of the AI industry. Headquartered in Santa Clara, California, with additional operations in Pangyo, South Korea, we are committed to developing advanced AI technologies. Our flagship project involves a Personal AI Assistant (PAA) designed to...
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Customer Success Manager- AI Technology
1 month ago
Santa Clara, United States cesna Full timeJob DescriptionJob Description[Position]Customer Success Manager- AI Technology[About Our Client]Founded in July 2023, it stands at the forefront of the AI industry.Headquartered in Santa Clara, California, with additional operations in Pangyo, South Korea,we are committed to developing advanced AI technologies. Our flagship project involves aPersonal AI...
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Head of Marketing- AI Technology
4 days ago
Santa Clara, United States Cesna Group Full timePositionHead of Marketing- AI TechnologyAbout Our ClientFounded in June 2023, it emerges as a key player in the global AI arena. With headquarters in Santa Clara, California, and Pangyo, South Korea, our mission revolves around pioneering advancements in AI technology. We're developing a “Personal AI Assistant” designed to simplify and enhance your daily...
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Head of Marketing- AI Technology
1 month ago
Santa Clara, United States cesna Full timeJob DescriptionJob Description[Position]Head of Marketing- AI Technology[About Our Client]Founded in June 2023, it emerges as a key player in the global AI arena.With headquarters in Santa Clara, California, and Pangyo, South Korea, our mission revolves aroundpioneering advancements in AI technology. We're developing a “Personal AI Assistant”...
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Client Success Specialist
2 weeks ago
Santa Clara, California, United States cesna Full timeJob OverviewPosition: Customer Success Manager - AI TechnologyAbout Our Company:Cesna is a pioneering organization in the AI sector, dedicated to the development of cutting-edge technologies that enhance user experiences and productivity. Our flagship initiative is a Personal AI Assistant (PAA) that aims to streamline daily tasks and serve as a vital tool...
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Client Success Strategist
2 weeks ago
Santa Clara, California, United States CESNA Full timePositionCustomer Experience Director - AI TechnologyAbout Our CompanyCESNA is a pioneering entity in the AI sector, dedicated to the advancement of cutting-edge technologies. With our headquarters located in Santa Clara, California, and additional operations in Pangyo, South Korea, we are at the forefront of developing sophisticated AI solutions. Our primary...
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Head of Marketing- AI Technology
2 weeks ago
Santa Clara, United States CESNA Full time[Position] Head of Marketing- AI Technology [About Our Client] Founded in June 2023, it emerges as a key player in the global AI arena. With headquarters in Santa Clara, California, and Pangyo, South Korea, our mission revolves around pioneering advancements in AI technology. We're developing a “Personal AI Assistant” designed to simplify and enhance...
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Customer Engagement Manager
2 weeks ago
Santa Clara, California, United States cesna Full timeJob OverviewPosition: Customer Success Manager - AI TechnologyAbout Our Company:At Cesna, we are pioneers in the AI sector, dedicated to the advancement of cutting-edge AI technologies. Our mission is to create innovative solutions that enhance productivity and streamline user experiences, positioning ourselves as leaders in efficiency and innovation.Role...
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Chief Marketing Officer
2 weeks ago
Santa Clara, California, United States cesna Full timeJob OverviewPosition: Head of Marketing - AI TechnologyAbout Our Company:As a prominent entity in the global AI landscape, we are dedicated to driving advancements in artificial intelligence. Our focus is on developing innovative solutions that enhance everyday life through technology.Role Summary:The Head of Marketing will lead the formulation and...
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Senior Analog Design Engineer
3 days ago
Santa Clara, California, United States Celestial AI Full timeAbout the RoleCelestial AI is seeking a highly skilled Senior Analog Design Engineer to drive the development of innovative, high-speed analog architectures for low-power, high-performance Analog-Mixed Signal (AMS) solutions customized for AI applications.Key ResponsibilitiesTop-Down Architectural Analysis: Conduct thorough analysis of AMS systems to...
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Santa Clara, United States cesna Full timeJob DescriptionJob Description[Position]Program / Project Manager, bilingual Korean[About Our Client]Founded in July 2023, it stands at the forefront of the AI industry.Headquartered in Santa Clara, California, with additional operations in Pangyo, South Korea,we are committed to developing advanced AI technologies. Our flagship project involves aPersonal AI...
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Santa Clara, California, United States NVIDIA Full timeAre you an innovative data scientist passionate about addressing challenges with artificial intelligence? Do you enjoy crafting case studies and educating others on utilizing cutting-edge AI technologies? We are seeking a dedicated Generative Technology Expert to join NVIDIA as an AI Solutions Consultant. As part of our partner enablement division, you will...
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Customer Success Engineer
2 months ago
Santa Clara, California, United States Bolster Full timeAbout Bolster Bolster turns the security paradigm upside down and removes threats and digital risks before an attack occurs. Our protection extends beyond the enterprise to customers and partners. Our approach is the antithesis of today's cyber defense strategy, which is to wait for an attack than try and prevent it. Or worse, assume you have been breached...
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Strategic Technology Partnerships Manager
2 weeks ago
Santa Clara, California, United States Couchbase Full timeAt Couchbase, we face new and stimulating challenges daily, empowering developers to create contemporary cloud, mobile, and edge applications that provide an exceptional user experience. Our platform offers unparalleled performance, scalability, flexibility, and financial value across various deployment models, including cloud, on-premises, hybrid, mobile,...
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Santa Clara, United States Intel Full timeJob Description As the Director of Product Management for Enterprise AI Systems and Solutions Framework, your mission will be to define and execute the product vision for our enterprise-grade AI framework. You'll work closely with cross-functional teams, including engineering, to create robust specifications, address user pain points, and ensure...
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Bilingual Korean Program Manager
2 weeks ago
Santa Clara, California, United States cesna Full timeJob OverviewPosition: Program / Project Manager, bilingual KoreanAbout Our Company:Cesna is a pioneering organization in the AI sector, dedicated to advancing innovative technologies. We focus on creating a Personal AI Assistant (PAA) that aims to enhance user productivity and streamline experiences.Role Summary:The Project Manager will oversee the execution...
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Program Manager with AI/ML
7 days ago
Santa Clara, United States Technogen, Inc. Full timeProgram Manager with AI/MLSanta Clara, CA 95054 - Onsite roleCTH / Direct-Hire / FTE Salary: $150k-$170k based on DOEKey RequirementsWork closely with AI Business Leaders, IT Architects, and other stakeholders to identify and prioritize AI use casesLead the triaging and risk assessment process for various AI application initiativesHelp improve the AI...
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AI Engineer
2 months ago
Santa Clara, United States Zeitro Full timeCompany DescriptionZeitro is a provider of technology, data analytics, and product listing services for the US residential mortgage market. Our innovative solutions streamline processes and drive smarter decision-making for mortgage brokers and lenders. Learn more about our transformative work at Role DescriptionWe are seeking an experienced AI Engineer to...
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Lead Product Manager, AI and Automation
1 week ago
Santa Clara, California, United States Palo Alto Networks Full timeCompany OverviewAt Palo Alto Networks, our core mission is to be the trusted cybersecurity partner, safeguarding our digital existence.We envision a future where each day is increasingly secure and safe. Our organization is built on the principles of challenging norms and innovating the cybersecurity landscape, and we seek forward-thinkers who share our...
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Lead Product Manager, AI Solutions
2 weeks ago
Santa Clara, California, United States Palo Alto Networks Full timeCompany OverviewAt Palo Alto Networks, our core mission is to be the cybersecurity partner of choice, safeguarding our digital existence. We envision a future where each day is more secure than the last.We are committed to challenging the status quo and are in search of innovators who share our passion for shaping the future of cybersecurity.Work...
