Current jobs related to Customer Service Specialist III - Austin - US Anesthesia Partners

  • Customer Service Specialist III

    5 months ago

    Austin, United States YETI Holdings, Inc. Full time

    **Customer Service Specialist III** at YETI Coolers Austin, Texas At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, youll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, youll help our...

  • Customer Support Specialist III

    1 week ago

    Austin, Texas, United States PELICAN Full time

    Job DescriptionAs a Customer Support Specialist III at PELICAN, you will be responsible for providing exceptional customer service to clients in the semiconductor industry. Your primary duties will include responding to incoming phone calls, providing quotes for spare parts, and tracking orders and shipments.Key responsibilities include:Providing courteous...

  • IT Service Specialist III

    2 months ago

    Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Description:The Texas Department of Aging & Disability Services seeks a highly skilled Technical Support Specialist III to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers.Key Responsibilities:Technical Support: Provide expert technical support to customers via phone,...

  • Customer Service Representative III

    1 week ago

    Austin, Texas, United States Insight Global Full time

    Job Description:This Customer Support Specialist III will be responsible for providing exceptional customer service in response to incoming phone calls for spare parts quotes, order placement, repair and warranty service, tracking of orders/shipments, address billing inquiries, etc. They will manage customer accounts including SMI (Supplier Managed...

  • Customer Service Representative

    3 weeks ago

    Austin, Texas, United States Ted H Heaton III - State Farm Agent Full time

    Customer Relations RepresentativeAt Ted H Heaton III - State Farm Agent, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will play a vital role in building and maintaining strong relationships with our clients, providing exceptional customer service,...

  • Customer Service Representative

    1 month ago

    Austin, Texas, United States YETI Holdings, Inc. Full time

    Customer Service Specialist IIIAt YETI Holdings, Inc., we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Specialist III, you'll play a critical role in ensuring our customers receive top-notch support and service.Key Responsibilities:Provide high-level customer service and support via phone,...

  • Customer Service Ambassador

    1 week ago

    Austin, Texas, United States Ted H Heaton III - State Farm Agent Full time

    Job OverviewAs a Customer Relations Representative with Ted H Heaton III - State Farm Agent, you will play a vital role in promoting our premier insurance and financial service products. Your exceptional communication skills and customer-centric approach will empower clients to make informed decisions about their insurance needs.Key ResponsibilitiesDevelop...

  • Systems Support Specialist III

    3 days ago

    Austin, Texas, United States Health & Human Services Comm Full time

    Job Description:The Systems Support Specialist III role at Health & Human Services Comm involves providing technical support for software installations, troubleshooting complex hardware, software, and network performance problems. This position requires strong communication skills to interact with customers, both internally and externally, to provide...

  • Program Management Specialist III

    2 weeks ago

    Austin, Texas, United States DEPARTMENT OF INFORMATION RESOURCES Full time

    Job Title: Program Management Specialist IIIJoin the Department of Information Resources as a Program Management Specialist III and play a critical role in managing complex IT programs. As a key member of our team, you will be responsible for overseeing the development and implementation of IT solutions, ensuring alignment with business objectives, and...

  • Network Specialist III

    2 weeks ago

    Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Title: Network Specialist IIIAbout the Role:Are you a highly skilled network professional looking for a challenging and rewarding career opportunity? Do you have a passion for delivering exceptional network services and solutions? We are seeking a talented Network Specialist III to join our team at the Texas Department of Aging & Disability Services.Key...

  • Customer Service Representative III

    1 month ago

    Austin, Texas, United States TxDMV Board Full time

    Job DescriptionAt TxDMV Board, we are seeking a highly skilled Customer Service Representative III to join our team. As a key member of our contact center, you will be responsible for providing exceptional customer service to the citizens of Texas.Key Responsibilities:Respond to customer inquiries by phone and email in a high-volume contact center...

  • Systems Support Specialist III

    1 month ago

    Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Description:The Systems Support Specialist III is a critical role within the Texas Department of Aging & Disability Services, responsible for providing technical support and troubleshooting services to agency staff and external customers. This position requires a high level of technical expertise, excellent communication skills, and the ability to work...

  • Systems Support Specialist III

    2 weeks ago

    Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Title: Systems Support Specialist IIIThe Texas Department of Aging & Disability Services is seeking a highly skilled Systems Support Specialist III to join our team. As a key member of our IT department, you will be responsible for providing technical support and troubleshooting services to our agency's hardware, software, telephony, and network...

  • Insurance Relationship Specialist

    4 days ago

    Austin, Texas, United States Ted H Heaton III - State Farm Agent Full time

    Insurance Relationship SpecialistAt Ted H Heaton III - State Farm Agent, we are dedicated to helping people manage the risks of everyday life, recover from the unexpected and realize their dreams. As an Insurance Relationship Specialist, you will play a vital role in our team by forging enduring customer relationships and proactively following up to ensure...

  • Quality Assurance Specialist III

    1 month ago

    Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Title: Quality Assurance Specialist IIIJoin the Texas Department of Aging & Disability Services as a Quality Assurance Specialist III and play a critical role in ensuring the quality of care provided to vulnerable populations.Job Summary:The Quality Assurance Specialist III will serve as a Quality Assurance Monitoring Specialist with the Quality...

  • Comptroller Talent Acquisition Specialist III

    3 weeks ago

    Austin, Texas, United States COMPTROLLER OF PUBLIC ACCOUNTS Full time

    Comptroller Talent Acquisition Specialist IIIAbout the RoleThe Comptroller's Office is seeking a highly skilled Talent Acquisition Specialist III to join our team. As a key member of our Human Resources Division, you will be responsible for providing consultative services to assigned divisions regarding staffing needs. Your expertise will be essential in...

  • Comptroller Talent Acquisition Specialist III

    2 weeks ago

    Austin, Texas, United States COMPTROLLER OF PUBLIC ACCOUNTS Full time

    Job Title: Comptroller Talent Acquisition Specialist IIIJoin the Comptroller's Office as a Talent Acquisition Specialist III and be part of a dynamic team that supports the agency's strategic direction. As a key member of the Human Resources Division, you will assist management in meeting staffing needs and managing people.Key Responsibilities:Provide...

  • Program Specialist III

    1 week ago

    Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Title: Program Specialist IIIJoin the Texas Department of Aging & Disability Services as a Program Specialist III, where you will play a critical role in planning, developing, and implementing agency programs. As a key member of the team, you will provide consultative services and assistance to program staff, governmental agencies, community...

  • Quality Assurance Specialist III

    4 weeks ago

    Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Description:Quality Assurance Specialist IIIThis position is responsible for ensuring the quality of healthcare services provided by the Texas Department of Aging & Disability Services. The Quality Assurance Specialist III will review and analyze data to identify trends and areas for improvement, and will work with healthcare providers to implement...

  • Grants Management Specialist III

    2 weeks ago

    Austin, Texas, United States ICF Full time

    Job Title: Grants Management Specialist IIIICF is seeking a highly skilled Grants Management Specialist III to join our team. As a Grants Management Specialist III, you will be responsible for managing grants, ensuring compliance with federal regulations, and providing expert advice to clients.Key Responsibilities:Manage grants from initiation to closeout,...

Customer Service Specialist III

3 months ago

Austin, United States US Anesthesia Partners Full time

Overview

:

The Patient Advocate Out of Network Specialist position is to promote the processing of out of network claims and favorable company relationships with patients, providers, and payers through prompt, accurate, and courteous resolution of denials, edits and inquiries. All new hires must submit to and pass a pre-employment drug screen and background check.

***Bilingual is a plus, but not required.***

Job Highlights

:

ESSENTIAL DUTIES AND RESPONSIBILITIES (include but not limited to):

  • Monitors and works out of network claims to ensure processing against state and federal regulations and company policy.
  • Process and follow up on complex appeals to insurance companies.
  • Answers incoming and make outbound patient and insurance company telephone calls.
  • Receives and responds promptly to all patient and insurance inquiries that may pertain to all phases of operations including billing, claims, claim denials, payments, and collection activities.
  • Records all customer and insurance contacts, including resolution or forwarding action taken to refer question to proper party.
  • Whenever possible, resolves question directly so that patient receives prompt satisfaction.
  • Explains account situation accurately in simple language so that patient can understand the explanation and how it applies to the particular question.
  • Identifies and communicates complaint and denial patterns to management team.
  • Attends in-service training to improve skills and to keep abreast of changes in contracts and procedures.
  • Maintains strictest confidentiality.
  • Document all actions in the system notes.
  • Demonstrate a positive attitude and serve others with personal service 100% of the time.
  • Use the phone in a responsible, courteous and professional manner.
  • Meet Customer satisfaction standards set forth by management
  • Meet Productivity/Performance standards as set forth by management.
  • Adhere to all company policies and procedures.
  • Perform other duties as assigned.

REPORTING TO THIS POSITION: No direct reports

Qualifications

:

JOB REQUIREMENTS (Knowledge, Skills and Abilities):

  • Knowledge of insurance processing, guidelines and general laws related to all payers
  • Excellent verbal and written language skills to answer customer concerns in simple, common language.
  • Proficiency with math skills - (i.e., skill in calculation of charges, payments and adjustments)
  • Must be able to establish proficiency in using the IDX practice management system
  • Excellent customer service skills
  • Ability to multi-task effectively
  • Data entry skills
  • Basic knowledge of CPT, ICD-9 and ASA codes
  • Sound problem solving skills & decision making ability
  • Strong analytical skills
  • Skill in gathering and reporting information from multiple sources, (IDX, internet, electronic records)
  • Must have a pleasant disposition and high tolerance level.
  • Must display a positive teamwork attitude and strong interpersonal skills
  • Ability to work effectively and independently with staff, physicians and external customers with limited supervision
  • Ability to maintain confidentiality
  • Ability to read, write, and speak English
  • Willingness and ability to follow direction and/or company policy as directed by management.
EDUCATION/TRAINING/EXPERIENCE:
  • Two years of accounts receivable or revenue cycle experience
  • High-school graduate or equivalent.
  • Associate degree in business administration or related field of study is preferred.
  • Equivalent combination of education and experience will be considered. Prefer experience in a health care organization.
PHYSICAL REQUIREMENTS:
  • Requires prolonged sitting, some bending, stooping and stretching
  • Must possess sufficient eye-hand coordination/manual dexterity to operate a keyboard, photocopier, telephone, calculator and other office equipment
  • Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations.
  • Requires lifting papers and boxes weighing up to 35 pounds occasionally
  • Requires dexterity to type at least 50 wpm.

WORKING CONDITIONS (environment and safety):

  • Work performed in office environment
  • Involves frequent contact with professional staff and managed care organizations
  • Work may be stressful at times
  • Interaction with others is frequent and often disruptive

disclaimer: The above job description has been written to indicate the general nature and level of work performed by employees within this classification. It is not written to be inclusive of all duties, responsibilities and qualifications required of employees assigned to this job.

Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.