Customer Service Representative III

1 month ago

Austin, Texas, United States Insight Global Full time
Job Description:

This Customer Support Specialist III will be responsible for providing exceptional customer service in response to incoming phone calls for spare parts quotes, order placement, repair and warranty service, tracking of orders/shipments, address billing inquiries, etc. They will manage customer accounts including SMI (Supplier Managed Inventory) programs, as well as advise customers on deliveries and investigate shipping issues. They will be expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize Baan ERP and other software programs to accomplish job tasks. Employees may be required to work overtime as well as Weekends and Holidays as needed.

Key Responsibilities:
  • Provide exceptional customer service to customers via phone calls, emails, and other communication channels.
  • Manage customer accounts, including SMI (Supplier Managed Inventory) programs.
  • Advise customers on deliveries and investigate shipping issues.
  • Utilize Baan ERP and other software programs to accomplish job tasks.
  • Work overtime as well as Weekends and Holidays as needed.

Requirements:
  • 3+ years of customer service experience or supply chain management or materials planning/purchasing.
  • Past order processing experience is a huge plus.
  • Demonstrated working knowledge of MS Office Applications with a proficiency in Excel.
  • Ability to manage multiple tasks simultaneously.
  • Ability to work independently on issues of diverse scope and complexity in nature where considerable judgment and initiative are required in resolving.
  • Strong customer facing skills.
  • Flexible with multiple shifts, including 5 pm - 2 am, will receive 10% shift differential during those hours.

About Us:
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .

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