Customer Success Manager
3 weeks ago
This position requires a person to work in an office environment at a workstation for majority of the day
This position is predominantly sedentary with limited requirements for any lifting beyond 20 pounds
Responsibilities
CSMs bring expertise and a deep understanding of how to maximize customer adoption and retention
The CSMs foster a dynamic and strategic relationship between CFI and the customer
CSMs are committed to a long term and dedicated partnership to drive continued success - providing continuous attention to proactively minimize disruption, maximize the existing software utilization, and achieve strategic business outcomes
Help new customers transition from training to fully functional users
Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction
Develop, prepare, and nurture customers for advocacy
Understand what drives adoption and increases in customer utilization
Advocate customer needs/issues cross-departmentally
Track product adoption and success Metrics
ROI customer success stories logged each month and improvements made
The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms
Company information
Comprehensive Finance, Inc. is a financial services company that offers innovative payment solutions for healthcare providers including dentists, plastic surgeons, ophthalmologists, audiologists, and other healthcare specialists. In addition, our cloud-based software facilitates B2B payment solutions allowing for automatic payment transactions to occur resulting in timely payments which ultimately increases A/R.Our turn-key, fully managed patient financing program enables healthcare providers to perform more comprehensive treatment plans as well as care for patients who would have otherwise forgone treatment due to cost. Payment plans provide flexible payment terms, fixed interest rates and allow patients to select their monthly payment date.The result of utilizing our payment solutions is an increase in production and patient satisfaction. Using our innovative cloud-based system, you maintain control while leaving the challenges and frustrations of managing patient financing to us. We invite you to learn more about How Comprehensive Finance works, and contact us today to get started.
Privately Held
Grapevine, TX
Company Specialties:
Patient Payment Plans, Patient Financing Plans, Customer Service, Collections, Dental Patient Financing, Dental Patient Payment Plans, Patient Finance, Revenue Cycle Management, In-house financing, In-office financing, Lasik Financing, and Cosmetic surgery financing
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