Manager - Strategic Account

3 weeks ago

Grapevine, United States Holman Full time

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

The Strategic Account Manager (SAM) is a senior level role which is responsible for the overall client experience, retention, and ongoing partnership development of a defined client portfolio. The Strategic Account Managers account profile will be made up of cornerstone accounts which the organization values at the highest levels. In addition to account revenue retention and client experience, the SAM will own the responsibility to continue to identify strategic savings opportunities related to the clients overall corporate strategy.

Maintain ultimate accountability for the client relationship and the retention efforts by engaging all relevant client stakeholdersResponsible for managing existing contract terms, bonus requirements and contract renewal process.Manage the development and delivery of recurring performance metrics, business reviews, key performance indicators and service level agreementsDevelop and maintain a multi-year strategic plan to support the optimization of the assign fleets operations.Effectively utilize Tableau to present and illustrate savings opportunitiesEffective documentation of the value and savings by implementing Holman's recommended fleet strategies.Effectively communicate Holman programs, capabilities, and differentiators. Must use proper business acumen to communicate this message.Responsible for identifying new program opportunities and subsequent pricing strategy of new programs as well as pricing strategy and ownership of any account RFPProvide new business opportunity and existing business growth reporting to assist Sr. Leadership with budgeting and forecastingCoordinate Holman Sr. Leadership connection with client Sr. LeadershipUtilize Salesforce to track visits and account activity along with notes and follow upParticipate and represent Holman in industry functions and events in order to share knowledge to client baseExpense ManagementPerform all other duties and special projects as assigned.

Education and/or Training:

Advanced skills in Microsoft Office suite is requiredBachelors degree required

Relevant Work Experience:

A thorough understanding of the fleet management industry and Holman's products and services is preferred.Client facing or Account Management experienceSales experience is a plus Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers expectations.Must have excellent organizational skills and the ability to manage multiple prioritiesIdentify and collaborate with key internal stakeholders / contributors within Holman.

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