Patient Services Coordinator II

5 months ago

Roanoke, United States Blue Ridge Cancer Care Full time

Overview:

Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncologys Shared Values.

SCOPE: Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncologys Shared Values.

Responsibilities:
  • Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
  • Checks in patients and informs clinical staff of patient arrival.
  • Provides and explains paperwork for the patient to complete prior to examination.
  • Collects, proofs for completeness, and scans/files patient forms.
  • Updates demographics and insurance information in the system.
  • Collects co-pays and balances; provides receipt.
  • Answers phone calls in a prompt, courteous, professional manner.
  • Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate.
  • Communicates messages in an accurate and timely manner according to procedures.
  • Contacts clinic personnel as appropriate -Records patient cancellations and missed appointments; reschedules appointments.
  • Notifies appropriate staff of the cancellation and makes note in patient chart.
  • Schedule outside consults/procedures ordered by physician
  • Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning.
  • Maintains lobby area in a neat and orderly manner.
  • Maintains a legible supply of forms and appropriate office supplies required for daily activities.
  • Adheres to confidentiality, state, federal, and HIPPA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patients records.
  • Schedules all CT (CAT) scans, PET (Positron Emission Tomography) scans, once approved from insurance.
  • Maintains the chart message and anything that is in queue.
  • Scans and copies updated insurance cards. -Other duties as requested or assigned. May type memos and form


Qualifications:

High school diploma or equivalent required. At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required. Knowledge of this practices personnel, daily routines, and scheduling a plus. Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required. Must successfully complete required e-learning courses within 90 days of occupying position. Demonstrates adaptability: Handles Day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility. -Shows work commitment: Sets high standards of performance and works efficiently to achieve them. Commits to quality: Emphasizes the need to deliver quality products and/or services

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.

  • Patient Care Coordinator

    3 weeks ago

    Roanoke, Virginia, United States Carilion Clinic Full time

    About Our Team:">At Carilion Clinic, we value diversity, equity, and inclusion. We are committed to fostering a workplace culture that promotes respect, empathy, and understanding among our colleagues and the communities we serve.">Job Description:">We are seeking a dedicated Registered Nurse to join our team as a Registered Nurse 1. In this role, you will...

  • Valet Service Coordinator

    2 weeks ago

    Roanoke, Virginia, United States Carilion Clinic Full time

    Parking Service Coordinator OpportunityWe are seeking a detail-oriented and customer-centric Valet Service Coordinator to join our team at Carilion Clinic.Main Duties:Ensure seamless traffic flow at key entry points to facilitate efficient patient care.Assist patients and guests, confirming appointment details as necessary.Manage shuttle services, providing...

  • Youth Services Coordinator

    6 days ago

    Roanoke, Virginia, United States Life push llc Full time

    Transform Lives with Life Push, LLCAre you passionate about empowering individuals to reach their full potential? Do you have a strong desire to make a lasting impact on your community? We invite you to explore the opportunity of a lifetime – becoming a Holistic Youth & Family Advisor II - (Male Client Focused) with Life Push, LLC!**About the Job**As a key...

  • Patient Support Coordinator

    2 weeks ago

    Roanoke, Virginia, United States Gentiva Full time

    About Our Company: Gentiva is a family of industry-leading hospice, palliative, and personal care providers. With more than 430 locations and thousands of compassionate clinicians across 36 states, we offer assistance with daily living and help patients and their families manage the physical, emotional, and spiritual effects of serious illness or a terminal...

  • Customer Service Coordinator

    2 weeks ago

    Roanoke, Virginia, United States Smile Doctors Full time

    About the RoleWe are seeking a motivated and detail-oriented Front Desk Coordinator I to join our team at Roanoke Valley Orthodontics Powered By Smile Doctors. This role is perfect for someone who enjoys working in a fast-paced environment and has excellent communication skills.About the Company:Roanoke Valley Orthodontics Powered By Smile Doctors is a...

  • Parts Specialist II VDOT

    6 months ago

    Roanoke, United States Mancon Full time

    The Parts Specialist II provides counter service to VDOT employees who need parts/equipment to perform their jobs. The Parts Specialist II will assist with inventory control, data entry in inventory systems, customer service, and may occasionally dri Parts Specialist, Specialist, Parts, Customer Service, Inventory Control, Equipment Maintenance,...

  • Nurse Coordinator for Plasma Services

    3 weeks ago

    Roanoke, Virginia, United States BioLife Plasma Services Full time

    Job OverviewBioLife Plasma Services is a dynamic company that is passionate about improving the lives of patients with rare diseases. As a Medical Support Team Member, you will play a critical role in ensuring the safe and effective collection of plasma from donors.Key Responsibilities and Requirements:Assist the EHS program as required per SOPs or as...

  • Medical Director Pathology Services Opportunity

    4 weeks ago

    Roanoke, Virginia, United States HCA Physician Services Full time

    About the RoleHCA Physician Services is seeking an experienced Medical Director to lead our pathology services team at LewisGale Medical Center in Salem, Virginia.The ideal candidate will have a strong background in medical leadership, with experience in managing multidisciplinary teams and driving quality improvement initiatives. As a Medical Director, you...

  • Care Coordinator for Hospice Patients in Roanoke, VA

    3 weeks ago

    Roanoke, Virginia, United States (434500) Medi Home Health & Hospice Full time

    Company Overview(434)500 Medi Home Health & Hospice is a comprehensive home healthcare provider that offers home healthcare, hospice care, home medical equipment and supplies, diabetic supplies, respiratory services, mail order supplies, enteral nutrition therapy, senior/assisted living and physician practice management. SalaryWe offer competitive pay of...

  • Service Operations Coordinator

    1 week ago

    Roanoke, Virginia, United States Hoffman & Hoffman Inc Full time

    About the RoleWe are seeking a dedicated Service Coordinator to join our team at Hoffman & Hoffman Inc., providing exceptional customer service and administrative support to our service team.Key Responsibilities:Schedule Service Calls: Coordinate with customers to schedule service calls, ensuring timely resolution of issues.Manage Records: Maintain accurate...

  • Global Plasma Care Coordinator, LPN

    2 weeks ago

    Roanoke, Virginia, United States Biolife Plasma Services Full time

    Job OverviewAbout BioLife Plasma ServicesBioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd., dedicated to providing critical care therapies to patients worldwide.The Role:You will play a vital role in determining donor eligibility and ensuring the safe collection of plasma. As a Global Plasma Care Coordinator, you will work closely...

  • Pharmacy Services Coordinator

    15 hours ago

    Roanoke, United States Elevance Health Full time

    Pharmacy Services Coordinator Location: This position will work a hybrid model (1-2 days/week). The ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations. The Pharmacy Services Coordinator is responsible for being the primary contact and liaison for and between the company's medical partners and the pharmacy vendor for...

  • Senior Bridge Engineer II

    7 days ago

    Roanoke, United States Clark Nexsen Full time

    Description A Senior Bridge Engineer II will be responsible for performing and directing structural engineering duties on bridge design projects of small to large scope. General responsibilities include but are not limited to the following: Performing structural engineering duties as a Senior Bridge Engineer II including analysis and design involving...

  • Support Service Coordinator

    1 week ago

    Roanoke, Virginia, United States Dominion Care Full time

    Job Title: Support Service CoordinatorEstimated Salary: $45,000 - $65,000 per yearDominion Care is seeking a qualified Support Service Coordinator to join our team. In this role, you will work closely with individuals with disabilities to facilitate their involvement in the service delivery process and maintain knowledge of their daily...

  • Medical Services Coordinator

    4 weeks ago

    Roanoke, United States DOCS Health Full time

    Job OverviewWe are seeking a skilled Medical Services Coordinator to join our team at DOCS Health.This is a unique opportunity to work with a trusted industry leader, providing medical services to military personnel across various locations.As a Medical Services Coordinator, you will be responsible for supporting physical health assessments, reviewing...

  • Family Services Coordinator

    3 weeks ago

    Roanoke, Virginia, United States Health Connect America Full time

    Job DescriptionAs a Family Services Coordinator with Health Connect America, you will work closely with children, adolescents, and their families to provide quality psychotherapeutic services. This role requires a strong understanding of the Family Centered Treatment model and its application in various settings. The successful candidate will have a...

  • Patient Care Coordinator

    2 weeks ago

    Roanoke, Virginia, United States Carilion Clinic Full time

    About the RoleWe are looking for a detail-oriented and organized Clinical Associate to join our team at Carilion Clinic. This role involves providing administrative support to our healthcare team, as well as performing various clinical tasks to ensure high-quality patient care.Key Responsibilities:Provide clerical support, including data entry, answering...

  • Nurse Patient Flow Coordinator

    2 weeks ago

    Roanoke, Virginia, United States Carilion Clinic Full time

    Job SummaryWe are seeking a highly skilled and experienced Transfer Center Nurse Specialist to join our team at Carilion Clinic. The successful candidate will play a critical role in improving patient flow and resource utilization throughout the organization.Key ResponsibilitiesProvide leadership and assume accountability for appropriate patient placement...

  • Holistic Youth and Family Advisor II

    2 months ago

    Roanoke, Virginia, United States Life push llc Full time

    Job Title: Holistic Youth and Family Advisor IILife Push, LLC is seeking a dedicated and compassionate Holistic Youth and Family Advisor II to join our team. As a key member of our staff, you will provide community-based services to at-risk youth, families, and students, promoting positive life outcomes and empowering individuals to overcome challenges.Key...

  • Patient Access Specialist

    1 week ago

    Roanoke, Virginia, United States (121400) Medi Home Care Full time

    We are seeking a highly skilled Patient Access Specialist to join our team at Medi Home Care in Roanoke, VA.About the RoleThis is a full-time position responsible for coordinating patient access and ensuring seamless communication with referral sources, physicians, and customers.Manage incoming calls and maintain accurate records of referrals.Process orders...