Customer Service Coordinator

3 weeks ago


Roanoke, Virginia, United States Smile Doctors Full time
About the Role

We are seeking a motivated and detail-oriented Front Desk Coordinator I to join our team at Roanoke Valley Orthodontics Powered By Smile Doctors. This role is perfect for someone who enjoys working in a fast-paced environment and has excellent communication skills.

About the Company:

Roanoke Valley Orthodontics Powered By Smile Doctors is a dynamic organization that exists to love people first, straighten teeth second. We cultivate a fun, encouraging environment where every Team Member can grow and thrive.

Key Responsibilities:

  • Provide exceptional customer service to patients and visitors, ensuring a positive experience throughout their interaction with our practice.
  • Maintain accurate and up-to-date patient records, including demographic information, medical history, and treatment plans.
  • Verify insurance information, check-in patients, and notify clinicians of patient arrival.
  • Perform various administrative duties, including answering calls, taking messages, and coordinating payment arrangements or account resolution.
  • Drive internal marketing initiatives and foster participation from everyone.

Requirements:

  • High School Diploma or equivalent required.
  • One (1) year of administrative experience preferred.
  • Bilingual a plus, but not required.

Benefits:

  • Competitive salary: $45,000 - $55,000 per year.
  • Medical, dental, vision, and life insurance.
  • Short and long-term disability coverage.
  • 401(k) plan.
  • Two weeks paid time off in your first year + paid holidays.
  • Discounts on braces and clear aligners for you and your family members.


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