143 - Hagerstown - Customer Service Representative Intern
3 weeks ago
143 - Hagerstown - Customer Service Representative Intern First United Bank, 130 S Edgewood Dr, Hagerstown, Maryland, United States of America Req #765 Tuesday, August 20, 2024 For more than a century, First United has served the financial needs of our personal and business customers throughout Maryland, West Virginia, Virginia and Pennsylvania. We care about our communities, seek to understand what drives our customers and create customized solutions to meet their needs. Our mission is to enrich the lives of our customers, coworkers and shareholders through an unparalleled commitment to the client experience and passionate involvement in the community. Job Reporting Relationships Supervised by: Community Success Manager or Community Office Manager Basic Qualifications Education/Training: A high school student in their Senior year and on track to graduate. College students attending either 2-year or 4-year accredited university or college. Declared major and/or course work in related business fields including Accounting, Finance, Economics, Business Administration, Marketing or Information Technology. Skill(s): Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; proficient typing and computer skills; ability to operate word processing equipment and/or sufficient knowledge to use word processing software; proficiency in spreadsheet and presentation software; knowledge of various office machines; visual and auditory skills. Experience: 1 year prior work experience preferred. Candidates for internship program are required to provide: Written letter of recommendation from the Academic Advisor of the associated high school or college business school. Additional professional and personal references. Intern will work in an assigned retail branch with the objective to develop relationship building skills, customer service skills and enhancing the client relationship while working in the role of Customer Service Representative. Interact with branch Relationship Advisors and Customer Service Representatives to become familiar with methods in creating a high-quality client experience. Will mentor with sales personnel and participate in business development and sales activities. Will attend a scheduled transaction operations training; and be permitted to process customer deposit and cash transactions, and engage the customer on a supervised basis. General Responsibilities Complete assigned Relationship Advisor Development classroom training including Transaction Operations, Consumer Product Knowledge, Technology Services, Client Discovery/Financial Steps Program. Work in a branch office engaging clients as the greeter, processing transactions, demonstrating technology servicing products, responding to general questions and referring clients as needed to others RA’s and Product Specialist. Work with a member of the Diversity & Engagement Employee Group supporting a local community project focused on promoting financial education and the Financial Steps Program. Meets with Region Product Specialists to learn methods of building client relationships, discovering needs and providing solutions. Completes assigned online learning tutorials through the Bank’s Learning Management System. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc. Ancillary Duties Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances. Equipment/Machines Calculator Telephone Copy machine Printer First United Bank & Trust is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. First United Bank & Trust is a drug-free workplace. #J-18808-Ljbffr
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