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Customer Service Representative

2 months ago

Hagerstown, United States Procom Full time
Customer Service Representative - 2nd shift Intro
As the Customer Service Representative, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders. If you're excited about the challenge of working for a rapidly growing global company, we have an opportunity for you to grow with our client.

Customer Service Representative - 2nd shift Job Details
What you'll do on a typical day:
•Coordinate workload allocation among warehouse workers, material handlers and drivers
•Prepare work orders; troubleshoot orders and resolve discrepancies as needed
•Assign and release orders sent for loading and unloading
•Allocate and research inventory for orders
•Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
•Maintain and generate required reports
•Process, audit and file various documentation

Customer Service Representative - 2nd shift Mandatory Skills
At a minimum, you'll need:
•Proficiency in Microsoft Office
•Ability to communicate effectively with carriers, customers, employees and management
•Proven ability to multitask and prioritize workload in a fast-paced environment

Customer Service Representative - 2nd shift Desired Skills
It'd be great if you also have:
•High school diploma or equivalent
•Availability to work a flexible schedule when needed
•1 year of customer service experience
•6 months of experience in a warehouse setting

Customer Service Representative - 2nd shift Start Date
This position is Onsite.

Customer Service Representative - 2nd shift Location
The position is located in Hagerstown, Maryland, United States.
Time is Mon-Fri 3:00-11:30pm. Some overtime and saturdays may be asked for.