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Medical Office Receptionist

2 months ago

Agoura Hills, United States LifeStance Health Full time

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team Job Summary: The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians. Benefits:As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.Hourly Pay: $21-22/hourLocation: The office is located at 5012 Cheseboro Rd. 2nd Floor, Agoura Hills, CA 91301Duties/Responsibilities: Operational Excellence: - Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection. - Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared. - General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians. - Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. Patient Support: - Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes. - Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner. - Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc. - Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service. - Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed. - Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance. - Collect all in-person and telehealth co-payments and account balances at the time of service. - Complete insurance eligibility verification and reach out to patients to resolve any issues. Clinician Support - Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. - Coordinate with clinicians pertaining to any additional patient questions. - Support clinician schedules by auditing for appointment accuracy. - Maintain a pleasant, secure, and motivational working environment in the Practice. Required Skills/Abilities: - Ability to multitask and prioritize duties to support delivery of high-quality patient experience. - Ability to work independently and as a team member. - Strong communication skills, both written and verbal. - Proficient in using Computer Software Applications (Microsoft Office & EMRs) - Comfortable handling sensitive and confidential Information (HIPAA) Education and Experience: - High School or equivalent required, associates/bachelor's degree preferred. - 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred. LifeStance Health (NASDAQ: LFST) is one of the nation's largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better. Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare. Our Values: Delivering Compassion - We care for people unconditionally and act with empathy always. Building Relationships - We are collaborative, building enduring relationships to achieve more together. Celebrating Difference - We respect the diversity of every individual's lived experiences.Learn more at www.lifestance.com.