Medical Receptionist and Customer Service Representative

3 weeks ago

Agoura Hills, United States Doctors Business Network Full time

Job Title: Medical Receptionist and Customer Service Representative

Location: Onsite - Agoura Hills, CA

Employment Type: Full-Time/Part-Time

Hours:  7:00am - 3:30pm 

About Us: Doctors Business Network (DBN) is a premier healthcare solutions provider dedicated to empowering medical practices with the tools and services they need to thrive. We specialize in providing credentialing, medical billing, and healthcare consulting to doctors and healthcare professionals, allowing them to focus on what they do best—caring for patients. Our team is committed to delivering outstanding service and fostering strong relationships with our clientele. We are currently seeking a friendly, organized, and professional Medical Receptionist and Customer Service Representative to join our growing team.

Job Summary: As a Medical Receptionist and Customer Service Representative at Doctors Business Network, you will be the face and voice to our clients' practices. Your role is critical in ensuring a seamless and positive experience for our prospective and enrolled clientele, as well as providing exceptional support to our healthcare providers. You will manage client interactions, follow up calls, and front-office tasks with efficiency and professionalism, contributing to the success of our clients' businesses.

Key Responsibilities:

  • Phone Interaction:
  • Ability to manage a high volume of phone calls and provide exceptional customer serviceServe as the first point of contact for our prospects and clients, providing a warm and welcoming atmosphere.
  • Answer and manage incoming calls, responding to incoming inquiries, and directing calls to appropriate team members.
  • Assist clients with completing forms and documentation required.
  • Administrative Duties:
  • Verify patient insurance information, process claims, and manage billing-related tasks for our clients’ practices.
  • Maintain and update patient records in electronic medical record (EMR) systems, ensuring accuracy and confidentiality.
  • Coordinate appointment schedules, confirming and rescheduling appointments as needed to maximize practice efficiency.
  • Ensure that the front office operations for our clients are organized, clean, and functioning smoothly.
  • Customer Service:
  • Provide excellent customer service by addressing patient inquiries and concerns with empathy and professionalism.
  • Facilitate clear communication between healthcare providers and internal team, ensuring timely follow-ups and resolutions.
  • Provide outbound calls and emails with updates to existing clients.  
  • Provide information about services and next steps to healthcare providers. 
  • Team Collaboration:
  • Collaborate with our internal team and the staff of our clients’ practices to ensure a cohesive and efficient operation.
  • Participate in team meetings, contributing ideas and feedback to improve office procedures and enhance patient satisfaction.

Qualifications:

  • High school diploma or equivalent; additional education in healthcare administration, medical office management, or a related field is a plus.
  • Previous experience as a medical receptionist, customer service representative, in a healthcare setting is preferred.
  • Strong communication skills, both verbal and written, with a focus on clarity and empathy.
  • Excellent organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
  • Proficiency in using electronic medical records (EMR) systems and other office software.
  • Friendly, patient, and compassionate demeanor, with a strong commitment to customer service. 

Benefits:

  • Pay: $20/hour.
  • Paid time off and holidays.
  • Opportunities for professional development and career advancement within a growing organization.
  • Positive and supportive work environment focused on teamwork and excellence.

How to Apply: If you are passionate about providing top-notch service and are excited to contribute to the success of our clients in the healthcare industry, we’d love to hear from you Please submit your resume and a cover letter detailing your qualifications and interest in this position to sgarrett@doctorsbusinessnetwork.com 

Application Deadline: 9/15/2024

Doctors Business Network is an equal opportunity employer and is committed to creating an inclusive and diverse work environment. We encourage applications from all qualified individuals.



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