![Tennessee Orthopaedic Alliance](https://media.trabajo.org/img/noimg.jpg)
Patient Service Representative
2 months ago
Patient Service Representative - Float Multiple Locations
Clinic Operations Job Type Full-time Description The Patient Service Representative is the friendly and helpful face of TOA generally, the first person who interacts with our patients and their families. The Patient Service Representative sets the tone for a great patient visit by professionally and compassionately attending to the patients as they arrive for their appointment at TOA.
This position will work in a number of central Nashville locations, and is perfect for the candidate who enjoys flexibility in their schedule and working with a number of high-performing teams. Specifically, you will:
* Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible
* Work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team
* Verify patient demographic information upon arrival
* Update and change insurance information as appropriate
* Scan insurance cards and drivers licenses
* Enter referrals into the computer and link it to the appropriate case
* Collect copayments, coinsurances, deductibles, and balances
* Prep daily clinics for upcoming appointments and print related documents
* Create a record of the appointment, or an encounter and print
* Ensure that all documentation is entered accurately and swiftly
* Schedule follow-up appointments as necessary
Requirements Here are some of the qualifications our successful candidates possess
* **Focused on Patient Satisfaction:** Responds in a prompt and empathetic manner to meet patient needs; Seeks opportunity to exceed patient needs and expectations; Meets commitments; Provides positive memorable patient experiences; Manages difficult or emotional customer situations with poise and professionalism.
* **Teamwork:** Balances team and individual responsibilities; Exhibits objectivity and openness to the views of others; Gives and welcomes feedback; Contributes to building a positive team spirit, putting the success of team above own interests; Builds morale and supports everyone's efforts to succeed; Regularly assists others; Asks for help when needed. Written Communication: Adept in reading and interpreting written information; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet audience needs.
* **Flexibility.** Because this is a float role, the successful candidate must be able to work in a number of locations, showing organizational dexterity by working with multiple TOA teams and locations.
* **Exceptional Communication:** Speaks clearly and professionally in all situations; Actively listens and gets clarification when necessary; Responds appropriately to questions. Adept in reading and interpreting written information; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet audience needs.
* **Problem Solving:** Identifies and resolves problems in a timely manner; Skillfully gathers and analyzes information; Develops alternative solutions when appropriate; Uses reason even when dealing with emotional situations.
* **Productivity:** Meets or exceeds organizational productivity standards either qualitative or quantitative; Completes work in a timely manner; Strives to increase productivity; Works quickly and precisely; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
* **Technology:** Demonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook. Demonstrated proficiency with EHR is helpful, and NextGen preferred.
* **Attendance/Punctuality**: Consistently arrives to work, meetings and appointments ready and on time; Ensures work responsibilities are covered when absent.
* **Experience:** Previous successful experience in a healthcare clinic/office environment or customer service role preferred, but not required
* **Education:** High School Diploma required; Bachelors Degree preferred
WORK ENVIRONMENT:
* The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement. Patient Service Representatives may be assigned to work in one of TOAs clinics at the front desk and may be required to participate as a Greeter sitting or standing at the front of the clinic to direct patients to their destination. The clinic experiences high patient volume and as a result has associated stressors that come along with a fast-paced environment. The noise level in the work environment is moderate to loud with other staff members checking in patients and answering questions in close proximity to each other.
*TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers*
-
Patient Services Representative
4 weeks ago
Nashville, United States Advent Full timeHow you will make an impact as a Patient Services Representative: The Patient Services Representative is the face of ADVENT and interacts with patients at various stages of their treatment journey Greet patients and accurately checks patients into EHR using established patient registration check-in protocols Order Sleep Study device utilizing system Upload...
-
Patient Service Representative Nashville
2 months ago
Nashville, United States Meharry Medical Group Full time** Patient Service Representative** ? AddThis Sharing Buttons Clerical and Administrative Nashville, TN ID: 999621 Full-Time/Regular Responsible for performing all aspects of the patient encounter from scheduling appointments, registering new patients, screening by phone or in person all patients through the check-out process and charge ticket review,...
-
Patient Service Representative
1 week ago
Nashville, United States Nashville General Hospital Full timeDescriptionRole ExpectationsTimely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriate authorizations, and referrals for services are the responsibility of the Patient Access Representative. Shift: Day shift M-F Minimum Qualifications Minimum of 2 yrs. work...
-
Patient Service Representative
1 month ago
Nashville, United States Meharry Medical Group Full time** Patient Service Representative (Non Interpreter)** ? AddThis Sharing Buttons Clerical and Administrative Nashville, TN ID: 998083 Full-Time/Regular Responsible for performing multiple duties of the Intake office, including but not limited to answering the phone, monitoring the fax machine, responding to walk-ins, scheduling appointments, registering...
-
Customer Service Representative
2 weeks ago
Nashville, United States Terry's Service Center Full timeWe have a Customer Service Representative position open for the right person. We are a well-established, family-owned Automotive Repair Shop in west Nashville and we are now interviewing quality individuals to join our successful team. This position requires someone that understands the importance of strong relationships with their customers and co-workers....
-
Patient Services Associate
6 days ago
Nashville, Tennessee, United States R1 RCM Full timePosition Title: Customer Service RepresentativeDepartment: Patient RegistrationJob Overview:As a Customer Service Representative, you will play a crucial role in assisting patients as they navigate the registration process for healthcare services. You will often be the initial point of contact, responsible for providing support and addressing inquiries...
-
Patient Services Agent
6 days ago
Nashville, Tennessee, United States AmSurg Full timeCustomer Services Representative - (Remote)Job Category: CorporateRequisition Number: CUSTO04725Job OverviewThis role is pivotal in managing a range of customer service inquiries with professionalism and efficiency. The representative will address patient inquiries and concerns related to their accounts, payments, and services.Key Responsibilities:Exhibit...
-
Patient Account Representative
3 months ago
Nashville, United States PatientCredit Inc Full timeJob DescriptionJob DescriptionDescription:Patient Account RepresentativeBased in Nashville, TN, PatientFocus works with healthcare providers across the US exclusively servicing the patient-pay revenue cycle. PatientFocus functions as an extension of our clients’ billing office, providing complete patient financial engagement and payment management after...
-
Patient Service Representative
1 week ago
Nashville, United States Nashville General Hospital Full timeDescriptionRole ExpectationsTimely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriate authorizations, and referrals for services are the responsibility of the Patient Access Representative.Shift: Day shift M-FMinimum Qualifications Minimum of 2 yrs. work experience...
-
Patient Account Representative
3 months ago
Nashville, United States PatientCredit Inc Full timeJob DescriptionJob DescriptionDescription:Patient Account RepresentativeBased in Nashville, TN, PatientFocus works with healthcare providers across the US exclusively servicing the patient-pay revenue cycle. PatientFocus functions as an extension of our clients’ billing office, providing complete patient financial engagement and payment management after...
-
Client Services Representative
3 months ago
Nashville, United States National Veterinary Associates Full timeExemplify excellent customer service and honor hospital mission by providing quality care for patients and a gold standard of service for clients through providing information, problem-solving, responding to inquiries and documenting actions. Job Des Client Service, Representative, Retail, Client, Hospital, Health
-
Medical Assistant/Patient Service Representative
2 months ago
Nashville, United States Meharry Medical College Full timeThe Medical Assistant/Patient Service Rep., under general supervision and direction, renders patient care in accordance with regulatory, licensing and accreditation standards and provider's orders. Assists physicians or other providers in preparing patients for examination, treatment and implementing patient care treatment programs; performs related...
-
Customer Services Representative
2 months ago
Nashville, United States AmSurg Full time** Customer Services Representative** **Job Category****:** Corporate **Requisition Number****:** CUSTO005306 Showing 1 location **Job Details** **Description** **AMSURG**, the Envision Healthcare solution for ambulatory surgery centers (ASCs), collaborates with physicians and health systems across the country to provide and promote quality patient care. We...
-
Customer Service Representative
2 weeks ago
Nashville, United States Zeal Co Full timeAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our customers and donors, educating them...
-
Customer Service Representative
3 weeks ago
Nashville, United States Zeal, TN Full timeJob DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our...
-
Customer Service Representative
3 days ago
Nashville, United States Zeal, TN Full timeJob DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our...
-
Customer Service Representative
1 week ago
Nashville, United States Zeal, TN Full timeJob DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our...
-
Medical Customer Service Representative
3 weeks ago
Nashville, United States The Staffing Resource Group Inc Full timeMedical Customer Service Representative: SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly...
-
Customer Service Representative
1 week ago
Nashville, United States VERITAS HHS Full timeThe Customer Service Representative provides customer services to customers and stakeholders who contact the office by phone. The Customer Service Representative is expected to work effectively with a wide range of customers from diverse communities. Customer Service, Customer Service Representative, Representative, Retail, Service
-
Patient Service Coordinator
4 weeks ago
Nashville, United States Vanderbilt University Medical Center Full timeDiscover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your...