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Patient Service Representative

2 months ago


Nashville, United States Nashville General Hospital Full time

DescriptionRole ExpectationsTimely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriate authorizations, and referrals for services are the responsibility of the Patient Access Representative.Shift: Day shift M-FMinimum Qualifications Minimum of 2 yrs. work experience working in a patient access fast-paced healthcare environment.Insurance Verification ExperienceHealthcare Scheduling ExperienceBilingual English/Spanish PreferredExperience working with managed care health plansExcellent patient registration skillsExcellent customer service and telephone etiquette requiredSolid knowledge of medical terminologyOutstanding customer service abilitiesMust be able to multi-taskExcellent organizational skillsProficient computer skills; internet, typing, data entryJob DutiesCustomer ServiceUnderstands that customers are patients, family, visitors, co-workers, staff in other departments, physicians, students, and all other persons with whom one interacts whether in person, via phone, or in writing/e-mail. Treats all customers with dignity, respect and courtesy at ALL times. Demonstrates respect through behavior, words and dress. Proactively assists customers as needed. Apologizes for delays in service and works to correct the issues. Incorporates respect and awareness of diversity into all our daily practices.SchedulingReviews orders for completeness. Schedules surgery/procedures, PAT appointments and 1st post-op visit with appropriate services. Communicates appointments to patients, physicians and others as required. Maintains department data base as back up. Acts as liaison to facilitate communications between physicians, patient/families, PAT, OR, patient access, patient accounts, payors, and outside customers. Coordinates approval for and scheduling of referrals to other facilities for care not provided at NGH. Keep all parties aware of referral status.Department ResponsibilitiesFollows hospital and departmental rules and regulations by adhering to policies/procedures such as confidentiality, code of conduct, attendance and payroll policies. Maintains a safe and clean patient care area. Uses work time productively. Attends at least 80% of staff meetings. Eliminates the words, 'It's not my job.'EducationHigh School Diploma (Equivalent) or HigherNashville General Hospital is an Equal Opportunity Employer/Disability/Veteran.We are an E-Verify employer. For more information, please click on the following links: E-Verify Participation Poster: English Spanish E-Verify Right to Work Poster: English Spanish