CarelonRx Account Manager II

3 weeks ago


Cary, United States Elevance Health Full time

**CarelonRx Account Manager II** **Location: Cary or Winston Salem, NC; must reside within 50 miles of a Pulsepoint; position is hybrid and has both office/remote expectations** The **Account Manager II** is responsible for retention and operational excellence that meets/exceeds client service and satisfaction goals for a complex book of business. **How you will make an impact:** + Cultivates/builds relationships with broker/consultant/client key decision makers through quality service. + Influences and collaborates with internal partners to deliver best-in-class service including resolving operational issues, root cause analysis, and driving recovery efforts that directly influence account retention and growth. + Executes client-specific operational deliverables including benefit set up, reporting, and project support as needed. + Implements/manages contractual obligations including standard performance/operational guarantees and rebate strategies. + Leverages data to track account performance and identify trends/opportunities for input/recommendations on client growth and retention strategies. + Responsible for operational understanding of all Rx products and solutions. + Supports implementation for new/existing clients and contract renewals. + Trains/mentors lower-level Account Management staff. **Minimum Requirements:** + Requires a BA/BS and a minimum of 2 years of related experience in account management, sales, or managing business/client relationships; or any combination of education and experience which would provide an equivalent background. + Travels to worksite and other locations as necessary. **Preferred Skills, Experiences, and Capabilities:** + PBM experience preferred. + TPA experience preferred.


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