Customer Success Partner

3 months ago

Dallas, United States Blue Yonder Full time

Blue Yonder Title: Customer Success Partner Location: Virtual within the US Overview We partner with our customers to ensure they are maximizing value from their Blue Yonder products. You’ll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. You will be building long term relationships with both IT and business stakeholders, supporting them through their entire Blue Yonder journey. Internally, you will represent the voice of the customer, and you will be a key member of the core account team, along with the Account Manager and Technical Account Manager. If you enjoy driving real value, working collaboratively both internally and externally, in an energized and growing team, this role is for you. How will you contribute and drive success? Collaborating to create and deliver to account plans across your assigned accounts Identify and create opportunities of cross-sell and upsell opportunities and ensure non-event renewals Build relationships with key stakeholders in the customer’s organization to enable a great customer experience and capture any concerns Keeping in tune with sub-industry trends and events that can enable you to effectively connect with your customers, understand their challenges, concerns and opportunities Understand BY products and recognize how they can be used to solve problems and create value for your customers Conduct periodic business reviews to drive adoption and value with your customers Delivering and communicating ROI for your customers, both internally and externally, throughout the customer life cycle Act as the internal customer advocate within BY working with various cross-functional teams Follow internal processes to improve Customer Satisfaction, Increase retention, and Risk Mitigation Nurture Customer Reference status Coordinate with Sales team to identify and support cross-sell/up-sell opportunities that will allow customers to unlock further value through BY Oversee customer escalations for BY related matters involving Value, Consumption and Adoption and liaise with internal organizations as required Serve as an important source for information regarding the customer’s business needs and provide customer feedback to Product Management, Sales, and Marketing What will offer you to do so? Competitive salary and bonus plan Access to market leading tools & technology to help drive your success Work alongside an industry leading team to help you drive intelligent and thought-provoking conversations Flexible remote working Ownership of the customer experience on your assigned accounts The opportunity to learn and drive leading practices in customer success The chance to define what customer success looks like in an environment with a diverse, industry leading supply chain offering An environment to grow and develop a career in Customer Success and beyond, measuring what matters including your personal & skillset development What skills and experience do we seek? Ideally, 8-10 years of experience in customer-facing roles in the Supply Chain industry Experience in working with complex, multi-divisional, multi-geographical customers Clear executive presence and excellent communication Ability to identify critical items in ambiguous situations or structure, then communicate them at the required levels to make progress Passion for the Supply Chain Industry Experience working with cross-functional teams (e.g. Sales, Product, Delivery) The salary range information provided reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position. Benefits At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that include: Comprehensive Medical, Dental and Vision 401K with Matching Flexible Time Off Corporate Fitness Program Wellbeing Days A variety of voluntary benefits such as Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr

  • Partner - Customer Success

    16 hours ago

    dallas, United States Smart Energy Water Full time

    Roles: Partner - Customer SuccessLocation: San Diego, Phoenix, Sacramento, Philadelphia, Dallas, New York, Chicago www.sew.aiJob Description: As a Partner - Customer Success, you will be responsible for overseeing SEW AI Platform portfolio of Regional Clients, essentially leading SEW Energy & Utilities Digital Transformation programs. To succeed in this...

  • Partner - Customer Success

    1 day ago

    dallas, United States Smart Energy Water Full time

    Roles: Partner - Customer SuccessLocation: San Diego, Phoenix, Sacramento, Philadelphia, Dallas, New York, Chicago www.sew.aiJob Description: As a Partner - Customer Success, you will be responsible for overseeing SEW AI Platform portfolio of Regional Clients, essentially leading SEW Energy & Utilities Digital Transformation programs. To succeed in this...

  • Partner - Customer Success

    1 day ago

    Dallas, United States Smart Energy Water Full time

    Roles: Partner - Customer SuccessLocation: San Diego, Phoenix, Sacramento, Philadelphia, Dallas, New York, Chicago www.sew.aiJob Description: As a Partner - Customer Success, you will be responsible for overseeing SEW AI Platform portfolio of Regional Clients, essentially leading SEW Energy & Utilities Digital Transformation programs. To succeed in this...

  • Partner Success Manager

    3 weeks ago

    Dallas, Texas, United States Bestow Full time

    About BestowBestow is a leading insurance technology platform serving some of the world's largest and most innovative life insurers. Our mission is to increase financial stability for everyone. We're a team of mission-driven, results-oriented individuals who are passionate about delivering exceptional customer experiences.About the RoleThe Partner Success...

  • Customer Success Partner

    3 months ago

    Dallas, United States Blue Yonder Full time

    Overview Blue Yonder is a customer-focused, relentless work environment and in that spirit, we are in the midst of transforming our service offerings from a perpetual to a SaaS model. In that effort we are looking for a Customer Success Partner to join our Cloud Services Group. Key responsibilities of this role include but are not limited to: Drive...

  • Cloud Partner Success Manager

    2 months ago

    Dallas, United States Acronis Full time

    Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Partner Success Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. The...

  • Customer Success Manager

    2 weeks ago

    Dallas, Texas, United States Schneider Electric Full time

    Job Title: Global Customer Success Manager - Enterprise SoftwareMission: At Schneider Electric, our mission is to empower our customers to achieve their business success through our Enterprise Software and Services. We strive to be our customers' most trusted partners on their digitalization journey, providing them with best-in-class services and exceeding...

  • Customer Success Manager

    2 weeks ago

    Dallas, Texas, United States Cisco Full time

    Drive Customer Success with CiscoCisco is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Experience organization, you will play a critical role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth.Key Responsibilities:Drive software utilization and...

  • Customer Success Manager

    1 month ago

    Dallas, Texas, United States SafetyCulture Full time

    About the RoleSafetyCulture is a global leader in the SaaS industry, dedicated to helping distributed working teams improve every day. As a Manager, Customer Success, you will play a critical role in driving adoption, retention, and expansion of our product, contributing to the company's growth targets.Key ResponsibilitiesPartner with customers to ensure...

  • Customer Success Manager

    2 weeks ago

    Dallas, Texas, United States Take Command Health Full time

    About Take Command HealthWe're a healthcare technology company on a mission to revolutionize the way employers reimburse their employees for individual health insurance. Our innovative approach empowers employees to take control of their healthcare, and we're looking for a talented Customer Success Manager to join our team.Job SummaryWe're seeking a highly...

  • Customer Success Advocate

    3 weeks ago

    Dallas, Texas, United States Scythe Robotics Full time

    About Scythe RoboticsScythe Robotics is a pioneering company that's revolutionizing the way we care for our planet. We're building intelligent, all-electric machines that unlock a new superpower: the ability to nurture our outdoors pollution-free at enormous scale.Job Title: Customer Success SpecialistWe're seeking a highly motivated and experienced Customer...

  • Customer Success Manager

    1 week ago

    Dallas, Texas, United States SafetyCulture Full time

    About the Role:SafetyCulture is a global SaaS company that helps distributed working teams improve every day. We're a mobile-first operations platform that empowers workers to share their voice and leaders to make informed decisions.As a Customer Success Manager, you'll partner with customers to ensure they achieve their goals through our platform. You'll...

  • Customer Success Manager

    3 weeks ago

    Dallas, United States Schneider Electric USA, Inc Full time

    Job Title: Global Customer Success Manager - Enterprise Software Mission: Our mission is to be our customers' most trusted partner on their digitalization journey by exceeding their expectations, providing them best-in-class services, and helping them achieve their business success via faster time to value from our Enterprise Software and Services to meet...

  • Customer Success Specialist

    4 weeks ago

    Dallas, United States Scythe Robotics Full time

    Our Mission at Scythe Humanity has lost touch with nature - we’ve traded dirt and trees for asphalt, and we rely on loud, polluting, gas-powered machines to care for our limited natural spaces. Scythe is forging a new future by building intelligent, all-electric machines that unlock a new superpower: the ability to care for the outdoors pollution-free at...

  • Customer Success Manager

    4 weeks ago

    Dallas, Texas, United States Schneider Electric Full time

    Job Title: Global Customer Success Manager - Enterprise SoftwareMission: Our mission is to deliver exceptional customer experiences, exceeding expectations, and driving business success through our Enterprise Software and Services. We achieve this by fostering strong customer relationships, providing best-in-class services, and helping customers achieve...

  • Customer Success Manager

    2 weeks ago

    Dallas, Texas, United States Karbon Full time

    About KarbonKarbon is a leading provider of practice management software for growth-minded accounting firms. Our award-winning platform streamlines work and communication, enabling firms to save time and increase productivity. With customers in 34 countries, we're a globally distributed team with a strong focus on innovation and customer satisfaction.The...

  • Customer Success Manager

    4 weeks ago

    Dallas, United States Schneider Electric Full time

    Job Title: Global Customer Success Manager - Enterprise SoftwareMission: Our mission is to be our customers' most trusted partner on their digitalization journey by exceeding their expectations, providing them best-in-class services, and helping them achieve their business success via faster time to value from our Enterprise Software and Services to meet...

  • Customer Success Manager

    1 month ago

    Dallas, Texas, United States Karbon Full time

    About KarbonKarbon is a leading provider of practice management software for growth-minded accounting firms. Our award-winning, highly collaborative cloud platform streamlines work and communication, enabling our customers to save time and increase productivity.The RoleWe are seeking a highly skilled Manager, Scaled Customer Success to join our team. In this...

  • Customer Success Manager

    4 weeks ago

    Dallas, Texas, United States Imagination Station Inc Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Imagination Station Inc. As a Customer Success Manager, you will be responsible for building strong relationships with our customers in the K-12 education sector, ensuring their success with our literacy intervention software.Key...

  • Customer Success Manager

    1 week ago

    Dallas, Texas, United States Proofpoint Full time

    At Proofpoint, we're dedicated to protecting our customers' sensitive data and intellectual property from advanced threats and compliance risks.We're seeking a highly skilled Senior Customer Success Manager to join our growing field services team.This is a post-sales, customer-centric role in a fast-paced environment that demands interaction with enterprises...