Customer Success Partner
3 months ago
Overview Blue Yonder is a customer-focused, relentless work environment and in that spirit, we are in the midst of transforming our service offerings from a perpetual to a SaaS model. In that effort we are looking for a Customer Success Partner to join our Cloud Services Group. Key responsibilities of this role include but are not limited to: Drive customer success strategies into their customers so achieving adoption and expertise within Blue Yonder solutions. Serve as primary point of contact for any non-commercial relations and general escalation management. Monitor and drive adoption metrics (i.e. deployment, utilization, and value realization). Understand customers’ industry and business processes. Own strategic customer account meetings and regular check-ins. Develop and manage a long-term adoption and value realization plan for each customer. Assess customer engagement by evaluating ongoing customer satisfaction and tracking NPS. Provide value-added recommendations to customers on industry trends and best practices. Build and maintain relationships with key C Level customer sponsors. Lead, schedule, and prepare for business reviews with Blue Yonder stakeholders. Serve as a customer advocate in driving industry and Blue Yonder best practices. Perform business development within their accounts identifying cross-selling, and up-selling opportunities. Identify strategic risks and take action for resolution. Specific Goals Center On The Following: Customer adoption of SaaS technology. Customer reference-ability including speaking at Blue Yonder events, case studies etc. Customer SaaS solution expansion. Driving value for clients via specific QBR/EBRs leveraging Value based metrics of clients SaaS solutions. Offer thought leadership and domain expertise to help customers with Value realization. Key Activities Include: Communicate with senior executives at strategic accounts. Develop customer success roadmap. Conduct scheduled customer check-ins. Drive periodic business reviews. Monitor customer performance and relationships. Establish role as trusted advisor. Liaise with Blue Yonder internal resources as required. Facilitate value baselining and tracking. Curate for their customers appropriate product and industry information, and relevant Blue Yonder news. Oversee customer success value metrics workshops. What We Are Looking For: At least 12 years’ experience in consulting, professional services, implementation, customer success management, or account management or in industry required. Knowledge and experience in supply chain domain required. Customer facing experience required. Ability to travel within region up to 60% of the time to be onsite with customers. Excellent written and verbal communication & presentation skills. Strong negotiation and stakeholder management skills. Experience in interacting with C-Suite Executives required. Ability to work in a fast-paced, entrepreneurial, results-oriented culture. Data-driven with a commitment to drive/track consistent engagement process. Strong business and analytical acumen. Knowledge and understanding of SaaS technology landscape. Degree standard qualification. Supply Chain Industry experience is preferred. Domain knowledge on JDA Solutions is a plus. Prior Consulting background is a plus. Benefits: Comprehensive Medical, Dental and Vision. 401K with Matching. Flexible Time Off. Corporate Fitness Program. Wellbeing Days. A variety of voluntary benefits such as Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more. At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr
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