Customer Success Manager

7 days ago

Dallas, United States PDI Technologies Full time

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.

By "Connecting Convenience" across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We're a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview

The Sales Organization is searching for an organized and customer-oriented individual. As the account owner at PDI, the Customer Success Manager is responsible for the PDI customer journey of assigned customers. From customer on-boarding, contract renewals, customer satisfaction and ultimately revenue expansion, the Customer Success Manager will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the solutions which best fit the specific needs of the customer and PDI.

The Customer Success Manger will serve as the customer advocate by aligning the broader PDI organization to serve the customer's needs. The person in this role must be proactive and passionate about the clients they serve and be able to understand and direct both business and technical solution product choices - thus aligning the customer, PDI leadership and various cross-functional teams in service to the customer.

Key Responsibilities

    • Interact on a regular basis with assigned customers to answer questions, address concerns, and understand their unique business challenges
    • Partner closely with assigned field sales executive to enable customer needs and identify process improvements and / or areas for growth
    • Drive product usage and customer retention, with a focus on early identification of risks (project and renewal) and improvement of overall account health
    • Track projects
    • Partner with internal departments to deliver greater value to assigned customers
    • Identify industry trends and analyze data to learn more about customer Coordinate solution development across multiple departments
    • Resolve customer and internal escalations in a timely manner
    • Track on-going operational metrics
    • Maintain an updated knowledge of company software and services
    • Build a trusted advisor relationship with assigned customers
Qualifications
    • 3-5 years Industry operational experience, account management, or customer success required
    • Superb relationship skills, with the ability to work within all levels of an organization
    • Be comfortable in an ever-changing environment
    • Self-direction of day to day activities - collaborating with team members to share best practices and experiences
    • Broad knowledge of all PDI products and services
    • Exceptional listening skills with the ability to ascertain unspoken needs
    • Critical thinking and problem-solving skills
    • Salesforce experience a plus but not required
    • Highly organized and strong written and verbal communication skills
    • Ability to travel required


PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.

  • Customer Success Manager

    6 months ago

    Dallas, United States JobTread Software Full time

    JobTread Customer Success Manager (Full time/ On Location in Dallas, Texas) JobTread is actively seeking passionate individuals to join our expanding Customer Success Team in the role of Customer Success Manager. We are in search of candidates who possess previous work experience or expertise in the construction industry and/or construction management...

  • Customer Success Manager

    6 months ago

    Dallas, United States Burroughs Full time

    Description Customer Success Manager Position Summary The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are...

  • Manager, Customer Success

    3 weeks ago

    Dallas, United States SafetyCulture Full time

    SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any...

  • Customer Success Manager

    6 months ago

    Dallas, United States Cyberbit Full time

    Cyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend...

  • Customer Success Manager

    5 months ago

    Dallas, United States PetsApp Full time

    Company Overview Inaza is a pioneering provider of intelligent automation solutions for the insurance industry. We have developed a unique data platform that empowers insurers to automate key business workflows in days using generative AI and our proprietary AI models. Our cutting-edge technology and innovative approaches streamline processes and enhance...

  • Customer Success Manager

    1 month ago

    Dallas, Texas, United States Mojo Full time

    Customer Success Manager Job DescriptionAt Mojo, we're looking for a skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring high levels of customer satisfaction and recognition of ROI. You will drive adoption and outcomes leading to...

  • Customer Success Manager

    3 weeks ago

    Dallas, United States Acqueon Technologies Inc Full time

    Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon...

  • Customer Success Manager

    3 weeks ago

    Dallas, United States Cisco Full time

    Application window is expected to close on 11/Nov/2024 What You'll Do As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to...

  • Customer Success Manager

    3 weeks ago

    Dallas, United States Oak HCFT Full time

    Job Description: Who We Are: We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfill anywhere their customers are. We’re building toward a world where...

  • Customer Success Manager

    3 weeks ago

    Dallas, United States RaySecur Inc Full time

    Location: Remote with >75% Travel Company Description RaySecur is revolutionizing security imaging with the world’s first desktop scanners capable of seeing inside objects, providing x-ray-like imaging without any harmful x-rays, in real-time and 3D. Backed by cutting-edge AI software and 24/7 expert support, our systems are used by some of the largest...

  • Customer Success Manager

    2 weeks ago

    Dallas, United States Salesforce Full time

    About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths,...

  • Customer Success Manager

    2 months ago

    Dallas, United States CART Full time

    Job Description: Who We Are: We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are. We're building toward a world where...

  • Customer Success Manager

    2 months ago

    Dallas, United States Polly Full time

    Who you are: You have 5+ years of Customer Relationship Management experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer...

  • Customer Success Manager

    1 week ago

    Dallas, United States Polly Full time

    Who you are: You have 5+ years of Customer Relationship Management experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer...

  • Sr. Customer Success Manager

    3 months ago

    Dallas, United States Flexential Full time

    Job Description: As a Senior CSM, you’ll be the key relationship manager for a book of business holding new and existing complex hosting and colocation customers. Ultimately responsible for customer satisfaction and retention, you’ll achieve this through a variety of touchpoints and activities, including onboarding, building success plans, proactive...

  • Senior Customer Success Manager

    3 weeks ago

    Dallas, United States Flexential Full time

    Job Description: As a Senior CSM, you’ll be the key relationship manager for a book of business holding new and existing complex hosting and colocation customers. Ultimately responsible for customer satisfaction and retention, you’ll achieve this through a variety of touchpoints and activities. From onboarding, to building success plans, proactive...

  • Sr. Customer Success Manager

    3 weeks ago

    Dallas, United States Digital Realty Trust Full time

    Position Title: Sr. Customer Success Manager Your role Digital Realty's Customer Success Operations team is the front-line for all things pertaining to our customer's experience. In the Senior Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest and most strategic customers. The successful...

  • Strategic Customer Success Manager

    4 months ago

    Dallas, United States AppFolio Full time

    Description Hi, We’re AppFolio We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and...

  • Enterprise Customer Success Manager

    3 weeks ago

    Dallas, United States Canary Technologies Full time

    About Us Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies...

  • Sr. Customer Success Manager

    3 weeks ago

    Dallas, United States Digital Realty Full time

    Job Description Position Title: Sr. Customer Success Manager Your role Digital Realty's Customer Success Operations team is the front-line for all things pertaining to our customer's experience. In the Senior Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest and most strategic customers....