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Patient Relations Specialist
3 months ago
Benefits: 401(k) 401(k) matching Health insurance Competitive Salary 72 Hours of company paid holiday time + Accrued PTO that grows with time Medical, dental, vision, disability, and life insurance 401(k) with Company Match Professional development opportunities Potential relocation assistance Job Overview: A Patient Relations Specialist is essentially the Client Concierge of a medical practice and is thus expected to deliver a 5-star customer experience to every patient or client that he/she encounters. You are the first interaction for our patients, and it is imperative that you make each patient feel welcomed, comfortable, and hopeful. Patients should be greeted enthusiastically by phone and in person, and patient needs should be accommodated whenever possible. Responsibilities: Answering phone calls Patient intake and registration Scheduling appointments Demographics data entry Insurance verification Collecting payments Patient and authorization follow-up Ensuring accurate and timely patient insurance billing The Patient Relations Specialist is also responsible for clinical administrative functions. This person is a team player, leading the charge with exceptional customer service, a passion for personalized service, and a strong ability to learn new tasks quickly, including processes within the clinic and software navigation. Qualifications: Excellent customer service skills The ability to multitask A high degree of detail orientation The ability to communicate effectively and professionally Excellent rapport building skills The ability to work closely with a team The ability to sit, stand, kneel/stoop, and lift up to 45 lbs. All applicants must be age 18 or over to be eligible for employment College or associates degree preferred #J-18808-Ljbffr
