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AOG Customer Order Specialist

2 months ago

Herndon, United States Airbus Full time

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com

Notice: Know Your Rights: Workplace Discrimination is IllegalNotice: Pay Transparency Nondiscrimination (English)Aviso: Transparencia en el Pago No Discriminacion (Spanish)Job Description:

Satair

is looking for a Customer Order Specialist to join our AOG department based in

Herndon, VA.

The Aircraft on Ground (AOG) Customer Order Specialist (COS) is responsible for reviewing, validating, coordinating resources, and collaborating with internal and external stakeholders to expedite and achieve order fulfillment of AOG purchase orders, inquires, and all customer communications related to the status and processing of purchase orders, customer inquiries and shipment status.

Meet the team:

As part of a multifunctional environment team, you will collaborate with Supply Chain, Product Management, Transportation & Logistics, and the Airbus Manufacturing and Engineering Teams to identify and drive solutions which allow customers to effectively manage their aircraft fleet and operations.

Your working environment:

The Washington, D.C. metro area is home to multiple Airbus offices: In our nation's capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters - located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze

How we care for you:

Financial Rewards:

Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")Work/Life Balance:

Paid time off including personal time, holidays and a generous paid parental leave program.Health & Welfare:

Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.Individual Development:

Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.Your challenges:

Receive, process and manage AOG customer orders in CRM tool and ERP systemAnalyze order upon receipt and validate order urgency and prioritizationProvide feedback and reporting to the Supplier Management group on supplier performanceCommunicate with customers via phone and CRM tool (Freshdesk) to provide status for AOG ordersBuild rapport with customers in order to establish relationship and trustCoordinate Handoff Meetings with AOG Team Members at the end of each shift Lead daily AOG meetings with Airbus Engineering, Quality and Supply Chain Teams to provide status on all open AOG orders and drive resolutionYour boarding pass:

3+ Years of customer service experience in a fast paced environmentExperience in the aviation industry or military support environment, either technical, logistics or supply chain preferredThis department operates on a 24/7/365 schedule in 2 shifts. Employees of this department rotate through 1st and 2nd shift on a regular schedule (shifts rotate every 8 weeks). Must be willing and able to support this work schedule. 1st: 6:00am to 2:30pm & 2nd: 2:00pm to 10:30pmThis position is Onsite at our office in Herndon, Virginia.Able to work in the US without a current or future need for visa sponsorship

Not a 100% match? No worries Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now

A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:Satair USA, Inc.

Employment Type:US - Direct Hire

Experience Level:Professional

Remote Type:On-site

Job Family:Material Support & services

Job Posting End Date: 07.08.2024

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. #J-18808-Ljbffr