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QuickSTAT - 2nd Shift Customer Care Specialist

3 months ago

Herndon, United States Kuehne Nagel Full time
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Herndon site is looking for a new Healthcare Customer Care Specialist to join our Air Logistics team. Your Role Develop and maintain relationships with clients Provide shipment-specific processing and timely communication of order updates. Your Responsibilities
  • Plan shipments in coordination with clientsâ requirements
  • Ensure orders are set up accurately and communicated effectively to other departments and/or logistics service partners in compliance with all regulations and operating procedures.
  • Escalate all client issues to the management team as required.
  • Identify and implement strategies to improve quality of service and productivity
  • Assist the Commercial Group (Sales) as required or directed by QuickSTAT local management team
  • Report to National Air Logistics Healthcare Manager
  • Schedule: Monday-Friday 3am -11pm
Your Skills and Experiences
  • Associate's degree or equivalent experience
  • 2+ years in a call center environment or logistics

 

Good Reasons to Join At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $22 and $25. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KR1