Service Coordinator I
3 weeks ago
Convergint Federal d.b.a Signet Technologies Inc. (SigNet) is a wholly owned subsidiary of Convergint Technologies and is the Federal Government Arm of Convergint. CF is a systems integration company that is focused on the physical security for the U.S. Federal Government with locations and personnelthroughout the U.S. and globally. CF is a leader in the design, integration, installation, maintenance and operation of technically-complex integrated physical security management systems. We have the ability to support the entire life-cycle of these programs and projects—from security analyses, engineering and design, through installation, operation and maintenance—using in-house personnel and resources is our biggest discriminator.
CF is seeking a technically competentcandidate to serve in the position of Service Coordinator to work with our Service Department in supporting multiple large Federal corrective/preventative maintenanceprograms. The position will be located at our Headquarters in Columbia, MD.
Job Description
1. Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, collections, modifying existing sites and handling all general inquiries. May provide support and backup for other areas of the business. May handle calls after hours.
2. Creates and dispatches work orders in service system daily for scheduling of planned maintenance and service.
3. Attends weekly planning sessions; conducts weekly service paperwork reconciliation; performs weekly timesheet data entry.
4. Completes Service Agreement work orders as required.
5. Monitors and follows up on subcontractor pricing; processes and approves invoicing.
6. Administers the check-in/check-out process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians.
7. Accurately and promptly enters work order purchase orders into accounting system and processes order.
8. Updates, populates, maintains and develops customer service binder to maximize customer service and satisfaction.
9. Procures Parts/Materials for service work orders.
10. Provides Service Quotes to customers with the assistance of the supervisor.
11. Schedules and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub contractors. Meets monthly to discuss expiring contracts and to review upcoming PM visits.
12. May establish and maintain a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. May assist with customer satisfaction surveys.
13. Provides Specialists with badging and access to customers sites. Ensures that the specialists have completed all customer specific training. Maintains a log for both.
14. Performs other duties and responsibilities as requested or required.
Qualifications
Exceptional telephone and personal customer service skills and ability to work under pressure
Excellent Microsoft Outlook, Excel, and Word skills
Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
Solid organizational skills and the ability to handle multiple projects tasks simultaneously
Excellent attention to detail
Strong verbal, written and interpersonal communication skills
Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
Shows initiative – regularly engages in proactive behavior and looks for opportunities
Strong ability to facilitate a collaborative working environment for customers and team members
Additional Information
Experience Requirements:
· Previous call center, dispatch, or administrative experience preferred
· Experience in construction industry environment preferred
Education Requirements:
Diploma and/or certificate in Business Administration or related office experience required
Dispatch and customer service training preferred
#J-18808-Ljbffr
-
Housing Project Coordinator
4 weeks ago
Baltimore, United States Green and Healthy Homes I Full timeJob DescriptionJob DescriptionThis is a full-time position with the Green & Healthy Homes Initiative (GHHI). The Housing Project Coordinator is responsible for coordinating the day-to-day activities required for Housing Intervention Services with the Maryland Programs Department to execute all Healthy Homes, Energy Efficiency, Health & Safety, Aging in...
-
Housing Project Coordinator
3 days ago
Baltimore, United States Green and Healthy Homes I Full timeJob DescriptionJob DescriptionThis is a full-time position with the Green & Healthy Homes Initiative (GHHI). The Housing Project Coordinator is responsible for coordinating the day-to-day activities required for Housing Intervention Services with the Maryland Programs Department to execute all Healthy Homes, Energy Efficiency, Health & Safety, Aging in...
-
Ambulatory Practice Coordinator I
2 days ago
Baltimore, United States The University of Maryland Medical System Full timeRenowned as the academic flagship of the University of Maryland Medical System, our Magnet-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located...
-
Energy Program Manager I
3 days ago
Baltimore, United States City of Baltimore Maryland Full timeAn Energy Program Manager I plans, develops, coordinates and controls all or part of a complex energy efficiency, renewable energy, or other type of energy project from concept, design and implementation. Work of this class may involve assigning and Program Manager, Energy, Manager, Program, Department, Project Engineer, Retail
-
Energy Program Manager I
4 days ago
Baltimore, United States City of Baltimore Maryland Full timeAn Energy Program Manager I plans, develops, coordinates and controls all or part of a complex energy efficiency, renewable energy, or other type of energy project from concept, design and implementation. Work of this class may involve assigning and Program Manager, Energy, Manager, Program, Department, Project Engineer, Retail
-
Outreach and Education Coordinator
1 week ago
Baltimore, United States Green and Healthy Homes I Full timeThe Outreach and Education Coordinator will play an integral role in the Maryland Programs Department team by providing outreach, community engagement and leadership for programs that serve communities including Baltimore City, Baltimore County, Prince George’s County and across the State of Maryland. The Coordinator will build relationships with community...
-
Outreach and Education Coordinator
3 weeks ago
Baltimore, United States Green and Healthy Homes I Full timeJob DescriptionJob DescriptionThe Outreach and Education Coordinator will play an integral role in the Maryland Programs Department team by providing outreach, community engagement and leadership for programs that serve communities including Baltimore City, Baltimore County, Prince George’s County and across the State of Maryland. The Coordinator will...
-
scheduling Coordinator
2 weeks ago
Baltimore, United States Kennedy Krieger Institute Full timeOverview The Scheduling Coordinator I will be responsible for all Patient Services Specialists' duties and scheduling patient appointments, collecting patient and treatment information, communicating cost estimates, which includes patient liability along with helping to establish and coordinate payment arrangements. Responsibilities Responsible for...
-
Ambulatory Practice Coordinator I
2 weeks ago
Baltimore, Maryland, United States University of Maryland Medical System Full timeJob Description The ideal candidate will have previous pre-authorization experience. I. General Summary Under general supervision, performs scheduling, pre-authorization and administrative activities for patients. Ensures the accurate registration of patients, interviews patients to obtain necessary demographic and insurance...
-
Ambulatory Practice Coordinator I
29 minutes ago
Baltimore, United States University of Maryland Medical System Full timeJob DescriptionJob DescriptionCompany DescriptionThe University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical...
-
Patient Service Coordinator III
4 weeks ago
Baltimore, United States Johns Hopkins Medicine Full timePatient Service Coordinator III Position Summary: The Patient Service Coordinator III will handle all administrative (non-clinical) aspects of the patient encounter, assisting each and every patient to achieve the Ideal Patient Encounter, and maintaining accurate information on each patient to facilitate the encounter Offers friendly, courteous assistance...
-
Patient Service Coordinator III
4 weeks ago
Baltimore, Maryland, United States Johns Hopkins Medicine Full timePatient Service Coordinator III Position Summary:The Patient Service Coordinator III will handle all administrative (non-clinical) aspects of the patient encounter, assisting each and every patient to achieve the Ideal Patient Encounter, and maintaining accurate information on each patient to facilitate the encounterOffers friendly, courteous assistance to...
-
Environmental Analyst I
7 days ago
Baltimore, United States Maryland Department of Transportation Full time**Interview & Hire Announcement** **State Highway Administration** **Office of Environmental Design - Baltimore City Grade 14 (8433) SP#24-61.5-03** **Environmental Analyst I** **YOU MUST APPLY ONLINE TO BE CONSIDERED FOR THIS POSITION** *** **THE RECONSIDERATION PERIOD FOR THIS RECRUITMENT IS THREE (3) BUSINESS DAYS** **Recruitment**: The State...
-
Patient Service Coordinator II
4 weeks ago
Baltimore, Maryland, United States Johns Hopkins Medicine Full timePatient Service Coordinator II Position Summary: The Patient Service Coordinator II will handle all administrative (non-clinical) aspects of the patient encounter, assisting each and every patient to achieve the Ideal Patient Encounter, and maintaining accurate information on each patient to facilitate the encounter Offers friendly, courteous assistance to...
-
Towing Services Representative I
7 days ago
Baltimore, United States City of Baltimore, MD Full timePOSTING DATE: 05/09/2024 CLOSING DATE: 05/24/2024 AT 12:00 MIDNIGHT SALARY RANGE $37,250.00 - $43,488.00 ANNUALLY PROBATION: All persons, including current City employees, selected from this position will be on probation for 6 months. CLASS DESCRIPTION A Towing Services Representative I interface with customers whose vehicles have been impounded by...
-
Community Volunteer and Services Coordinator
1 week ago
Baltimore, United States Kaizen Lab Inc. Full timePOSITION SUMMARY: The Community Services Coordinator facilitates the delivery of education, referral, and support services to volunteers, parents, caregivers, students, and the public by maintaining a robust volunteer program, performing intake and scheduling services; partnering with leading academic institutions to provide dynamic, and community-based...
-
Community Volunteer and Services Coordinator
2 days ago
Baltimore, United States Kaizen Lab Inc. Full timePOSITION SUMMARY: The Community Services Coordinator facilitates the delivery of education, referral, and support services to volunteers, parents, caregivers, students, and the public by maintaining a robust volunteer program, performing intake and scheduling services; partnering with leading academic institutions to provide dynamic, and community-based...
-
Patient Service Coordinator III
4 weeks ago
Baltimore, United States Johns Hopkins Medicine Full timeWhat Awaits You? Career growth and development Employee and Dependent Tuition Assistance Diverse and collaborative working environment Affordable and comprehensive benefits package Our competitive Benefit Package is designed to support the well-being and financial security of our employees. You can explore the details of our benefits offering by...
-
Patient Service Coordinator II
1 week ago
Baltimore, United States Johns Hopkins Medicine Part timePatient Service Coordinator II Position Summary: The Patient Service Coordinator II will handle all administrative (non-clinical) aspects of the patient encounter, assisting each and every patient to achieve the Ideal Patient Encounter, and maintaining accurate information on each patient to facilitate the encounter Offers friendly, courteous...
-
Patient Service Coordinator III
4 weeks ago
Baltimore, Maryland, United States Johns Hopkins Medicine Full timeWhat Awaits You?Career growth and developmentEmployee and Dependent Tuition Assistance Diverse and collaborative working environmentAffordable and comprehensive benefits packageOur competitive Benefit Package is designed to support the well-being and financial security of our employees.You can explore the details of our benefits offering by visiting the...