scheduling Coordinator

4 weeks ago


Baltimore, United States Kennedy Krieger Institute Full time

Overview

The Scheduling Coordinator I will be responsible for all Patient Services Specialists' duties and scheduling patient appointments, collecting patient and treatment information, communicating cost estimates, which includes patient liability along with helping to establish and coordinate payment arrangements.

Responsibilities

Responsible for complete and accurate patient registration/check in. Collect copays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the Manager to resolve issues. Obtain necessary and required information for both registration and financial documentation needed to complete the check in process. Answers phones, direct calls as needed and return calls to answer inquires/questions and provide accurate and timely follow up. Schedules new appointments from workqueues in addition to emails sent by providers. Maintains regular contact with patients, clinics and department regarding pending insurance clearances, coverage, issues, and/or follow-up activity. Maintains a general and updated understanding of insurance requirements as they related to the Care Center. Retrieves and assesses system information related to insurance authorization for patient services from the Patient Access department. Assist Manager with training new Patient Services Specialists I & II.

Qualifications

EDUCATION:

* High School Education required
* Associate's degree in related field preferred

EXPERIENCE:

* 1 to 3 years of related experience required.



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