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Client Service Representative I

2 months ago

Nashville, United States Quest Diagnostics Incorporated Full time

Client Service Representative I - Nashville, TN - Monday - Friday 8:00AM-5:00PM Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate, and courteous manner. Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests, and complaints competently and courteously.

Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.

Complete all required documentation associated with the handling of calls and maintain complete and accurate records.

Report laboratory results to clients and patients using established protocols.

Follow through in a timely manner to resolve all issues and concerns.

Provide education and guidance to clients about lab processes.

Escalate issues as appropriate to keep the supervisor informed of client concerns, problems, or deviations from established procedures.

Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities but rather a general description of work performed by the position.

QUALIFICATIONS Required Work Experience:

One (1) year of customer service and/or related health care experience is required. Preferred Work Experience:

Previous related health care experience preferred. Physical and Mental Requirements: Sitting for long periods of time. Repeating motions that may include the wrists, hands, and/or fingers. (Typing) Knowledge: Proper telephone etiquette to handle customer inquiries Basic knowledge of operating office equipment Understand the importance of Quality Service and how it is measured Skills: Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers Proficiency in basic computer skills (Word, Excel, Outlook) Ability to multi-task and work in a fast-paced environment Strong organizational skills Ability to analyze and solve problems. Good listening skills Ability to maintain a professional and tactful manner in stressful situations Ability to deal with client information in a confidential manner EDUCATION High School Diploma or Equivalent (Required)

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