Full Time Bilingual Customer Care Representative
7 days ago
Job Location
Unity School of Christianity - Unity Village, MO
Remote Type
Fully Remote
Position Type
Full Time
Salary Range
$19.45 Hourly
Description
Position Summary: Offer exceptional customer service by providing inbound callers with expert product guidance and create a positive experience that will build and strengthen relationships with current and future customers. Additionally, respond to electronic and written correspondence. Bilingual customer care representative will be required to communicate verbal and written in English and Spanish, or a language designated when hired.
Essential Job Functions:
- Maintain status to accept telephone and electronic constituent orders and requests. Listen to and analyze customer communication to offer appropriate sales recommendations of products that support organizational objectives.
- Input customer requests into database. Research and review billing, product, or shipping questions. Follow-up with constituent, as necessary in both English and language designated at hire date.
- Read and analyze incoming e-mails and correspondence of both spiritual and business nature and respond according to written procedures.
- Extract mail and perform scanning processes, as necessary.
- Accept and direct inbound calls to the appropriate department or service.
- Regular Attendance. Defined in the department as less than 9 points.
- Adhere to all company policies and procedures including all safety guidelines.
- Utilize electronic time management system to input time and attendance.
- This may be a work-from-home position, in which case the team member will be required to attend on-site training and special events as requested.
- Maintain confidentiality of all work.
- Make outbound calls as required.
Education: Minimum high school diploma or GED equivalent.
Experience:
- Minimum one-year customer service experience, preferably in a call-center environment.
- Demonstrated effective interpersonal and verbal communication skills including phone skills.
- Excellent organizational skills and ability to multi-task efficiently.
- Fluent Bilingual (Spanish/English) skills.
- Minimum intermediate end-user of MS Office: MS Word, MS Excel, and MS Outlook.
- Proficient with internet research and mobile device applications.
- Minimum intermediate end-user of database systems to maintain client account information.
- Excellent keyboarding skills.
Other Requirements:
- Fluent bilingual (Spanish and English) skills preferred, when indicated. Fluency includes reading, writing, and speaking both languages.
- Complete human resources skills testing: MS Word and MS Excel
- If bilingual skill is indicated, human resources skills testing: Spanish-English Translation
Competency Statements:
- Quality: Able to provide high quality services and products while consistently seeking ways to improve outcomes and enhance service.
- Accountability: Able to demonstrate commitment to the position and accepts responsibility for personal actions.
- Values: Able to promote a safe and inclusive environment of integrity and honesty.
Physical/Mental Requirements
N/A
Not Applicable Activity - Not applicable to this occupation
O
Occasionally Position requires this activity up to 33% of the time (02.5+ hrs/day)
F
Frequently Position requires this activity up to 33% of the time (02.5-5.5+hrs/day)
C
Constantly Position requires this activity more than 66% of the time (5.5+ hrs/day)
C
Inside Work
N/A
Outside Work
N/A
Excessive Noise
C
Sitting/Workstation
C
Use of Hands/Fingers
N/A
Climb - Stairs/Ladders
O
Lifting 10 Max lbs.
N/A
Traveling
N/A
Exposure to Hazards
C
Read/See
N/A
Exposure to Temperatures
C
Talk/Communicate
O
Standing/Walking
N/A
Taste/Smell
N/A
Stoop/Kneel/Crouch/Crawl
N/A
Operate Equipment/Company Vehicles
C
Operate Computers
(List Equipment Type):
O
Reaching: Forward
Work Environment
Office Environment
Statement
The organization has reviewed this job description to ensure that essential functions, duties, and physical requirements have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and duties may be assigned by supervisors, as deemed appropriate.
-
Customer Service Representative
4 days ago
Lee's Summit, Missouri, United States Unity School of Christianity Full timeJob DetailsJob Title: Part-Time Bilingual Customer Care RepresentativeJob Location: Unity School of ChristianityJob Type: Part-TimeSalary: $19.45 HourlyJob SummaryWe are seeking a highly skilled and bilingual customer care representative to join our team at Unity School of Christianity. As a customer care representative, you will be responsible for providing...
-
Part Time Representative
6 days ago
Lee's Summit, Missouri, United States Unity School of Christianity Full timeJob SummaryWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at Unity School of Christianity. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional...
-
Underwriting Assistant
3 months ago
Lee's Summit, United States Lonestar.com Full timeAt Lonestar Managing General Agency, our employees are our biggest asset! It is our mission to attract and retain intelligent, motivated, ethical employees who strive for excellence and growth, and to keep those employees happy and engaged. We provide the tools and the support our employees need to grow both professionally and personally. We encourage...
-
Customer Relations Representative
4 days ago
Lee's Summit, United States Kansas City Standard Full timeJob DescriptionJob DescriptionThe Standard is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Customer Relations Representative, you will play a crucial role in building and...
-
Customer Service Representative
2 months ago
Lee's Summit, United States City of Lee's Summit, MO Full timeSalary: $19.64 Hourly Location : Water Utilities Service Center-Lee's Summit, MO Job Type: Full-Time Job Number: 00374 Department: Water Utilities Business Services Opening Date: 06/28/2024 Description The Customer Service Representative, under the supervision of the Customer Service Supervisor, assists customers with obtaining service, resolution of...
-
Customer Enrollment Representative
3 weeks ago
Lee's Summit, United States Kansas City Standard Full time $42,000 - $50,000Job DescriptionJob DescriptionAre you passionate about providing exceptional service and creating positive experiences for customers? Do you thrive in a fast-paced environment where your communication skills and attention to detail are valued? If so, we invite you to join our dynamic team at The Standard, a leading customer enrollment firm dedicated to...
-
Customer Service Representative
3 days ago
Lee's Summit, Missouri, United States Jim Hallam - State Farm Agent Full timeJob Description**Position Overview:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Jim Hallam - State Farm Agent. As a key member of our team, you will have the opportunity to work with a trusted brand and provide exceptional customer experiences.Responsibilities:Build and maintain...
-
Customer Service Representative
3 days ago
Lee's Summit, Missouri, United States MCKEEVER ENTERPRISES INC Full timeJob OverviewMCKEEVER ENTERPRISES INC is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key ResponsibilitiesCustomer...
-
Customer Service Representative
1 month ago
Lee's Summit, United States First Mate Heating & Cooling Full timeJob DescriptionJob Description*** PLEASE DO NOT CALL OUR OFFICE DIRECTLY ***First Mate Heating & Cooling, a welcoming provider of home comfort services located in Lee's Summit, MO, is on an exciting growth trajectory!We're currently on the lookout for a dedicated and personable Customer Service Representative to join our exceptional team in Lee's...
-
Territory Sales Representative
1 day ago
Lee's Summit, Missouri, United States TruGreen Limited Partnership Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Territory Sales Representative to join our team at TruGreen Limited Partnership. As a Territory Sales Representative, you will play a critical role in helping new and existing customers find the right lawn care maintenance plans, both at their homes and/or by phone.Key...
-
Territory Sales Representative
2 days ago
Lee's Summit, Missouri, United States TruGreen Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Territory Sales Representative to join our team at TruGreen. As a Territory Sales Representative, you will play a critical role in helping new and existing customers find the right lawn care maintenance plans, both at their homes and over the phone.Key ResponsibilitiesDevelop and maintain...
-
Sales Representative
2 days ago
Lee's Summit, Missouri, United States AlienVault Full timeJob OverviewAs a Field Sales Representative at AlienVault, you will be part of an elite group of sales professionals who deliver customized, high-touch experiences directly to customers. This role requires a driven individual who thrives on the challenge of meeting sales goals and exceeding customer expectations.Key Responsibilities:Generate leads and close...
-
Customer Service Representative
4 weeks ago
Lee's Summit, United States City of Lee's Summit Full timeThe Customer Service Representative, under the supervision of the Customer Service Supervisor, assists customers with obtaining service, resolution of customer account inquiries, and maintains customer accounts in the Customer Information System (CIS). This position is the primary contact for customer service inquiries and complaints related to the services...
-
Territory Sales Representative
5 days ago
Lee's Summit, Missouri, United States TruGreen Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Territory Sales Representative to join our team at TruGreen. As a Territory Sales Representative, you will play a critical role in helping new and existing customers find the right lawn care maintenance plans, both at their homes and over the phone.Key ResponsibilitiesDevelop and maintain...
-
Call Center Representative
3 months ago
Lee's Summit, United States Diamond Contractors Full timeJob DescriptionJob DescriptionWe are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. This can be a full-time or part-time position, but office hours are fixed at 8am - 5pm.Responsibilities:Making cold calls to different...
-
Patient Access Representative
3 weeks ago
Summit, United States Atlantic Health System Full timeJob DescriptionAtlantic Health System is seeking a Full Time Patient Access Representatives in the Patient Access Dept at Overlook Medical Center to work Evening shifts, including every other weekend. Summary:The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our...
-
Inside Sales Representative
3 months ago
Lee's Summit, United States Apollo Insurance Group Full timeJob DescriptionJob DescriptionApollo Insurance Group, a 12 time winner, recognized as one of the fastest growing insurance companies in Kansas City, just created an opportunity for you to start a career and never look back.About us: Apollo was created in 2010, located near Kansas City, just south, in Downtown Lee's Summit. We are known for our ability to...
-
Patient Access Representative
3 weeks ago
Summit, United States Atlantic Health System Full timeJob Description Atlantic Health System is seeking a Full Time Patient Access Representatives in the Patient Access Dept at Overlook Medical Center to work Evening shifts, including every other weekend. Summary: The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our...
-
Customer Service Representative
3 days ago
Lee's Summit, Missouri, United States Aspen Contracting Inc Full timeJob DescriptionCompany OverviewAspen Contracting Inc is a leading provider of roofing, siding, and gutter services to homeowners and businesses across the country. We are committed to delivering exceptional service and exceeding our customers' expectations.Job SummaryWe are seeking a highly skilled and motivated Office Support Specialist to join our team....
-
Patient Access Representative
3 months ago
Summit, United States Atlantic Health System Full timeJob DescriptionAtlantic Health System is seeking a Full Time Patient Access Representative for the Patient Access Department at Overlook Medical Center, to work night shifts, including every other weekend.Summary:The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our...