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Customer Service Representative

3 months ago

Lee's Summit, United States City of Lee's Summit, MO Full time
Salary: $19.64 Hourly

Location : Water Utilities Service Center-Lee's Summit, MO

Job Type: Full-Time

Job Number: 00374

Department: Water Utilities Business Services

Opening Date: 06/28/2024

Description

The Customer Service Representative, under the supervision of the Customer Service Supervisor, assists customers with obtaining service, resolution of customer account inquiries and maintains customer accounts in the Customer Information System (CIS). This position is the primary contact for customer service, inquiries and complaints related to the services provided by the Water Utilities Department. This position also is responsible for processing and collecting payment transactions both in person and electronically.
Requirements

High School Diploma or equivalent required and
Three years of customer service experience or utility billing required

Must be proficient with MS Office products; Excel, Word and Outlook
Must be able to demonstrate proficiency with CIS and Paymentus software within six months
Must have excellent communication and listening skills and to document account interactions thoroughly and accurately
Must be detailed oriented and complete work with a high level of accuracy
Ability to effectively manage stressful situations with difficult customers and to resolve complex customer problems and conflicts
Ability to build and maintain effective working relationships with the public, peers and management
Ability to learn and articulate city ordinances and departmental policies to customers