Customer Service Representative

4 weeks ago


Lee's Summit, United States City of Lee's Summit Full time

The Customer Service Representative, under the supervision of the Customer Service Supervisor, assists customers with obtaining service, resolution of customer account inquiries, and maintains customer accounts in the Customer Information System (CIS). This position is the primary contact for customer service inquiries and complaints related to the services provided by the Water Utilities Department. This position is also responsible for processing and collecting payment transactions both in person and electronically. Minimum Requirements: High School Diploma or equivalent required Three years of customer service experience or utility billing required Skills and Qualifications: Must be proficient with MS Office products; Excel, Word, and Outlook Must be able to demonstrate proficiency with CIS and Paymentus software within six months Must have excellent communication and listening skills and be able to document account interactions thoroughly and accurately Must be detail-oriented and complete work with a high level of accuracy Ability to effectively manage stressful situations with difficult customers and to resolve complex customer problems and conflicts Ability to build and maintain effective working relationships with the public, peers, and management Ability to learn and articulate city ordinances and departmental policies to customers #J-18808-Ljbffr



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