Veterinary Lead Customer Service Representative
3 weeks ago
Home with Dignity
We adhere to a comprehensive Whole Person Approach in our mobile in-home euthanasia practice, prioritizing the well-being of both our clients and our dedicated veterinary teams. As a Lead Receptionist Coordinator, you will play a crucial role in the development of client relationships within the context of compassionate end-of-life care. We extend our commitment to top-tier benefits, mental health support, and paid time off to our entire team, fostering a supportive environment that aligns with our values.
Position: The Lead Receptionist Coordinator will work closely with the Manager of Operations and Director of Operations to ensure seamless operations of our practice. This encompasses not only client interactions but also efficient cross-departmental collaboration, making your role pivotal in upholding the standards of care and professionalism that define our growing team. As we prioritize growth and development for all team members, your expertise will contribute to both the enhancement of your own career and the expansion of our capacity to better serve the community during challenging times.
Job Responsibilities:
- Oversee process of patient admissions and discharges
- Collaborate closely with Veterinary Manager of Operations and Director of Operations to determine opportunities for operational improvements
- Train all new Care Coordinators
- Maintain strong understanding of veterinary products and medications, including prescription medications, veterinary diets, over-the-counter medications, and supplements
- Work with Veterinary Manager of Operations and Director of Operations to review and respond to client concerns
- Checking patients in, discharging patients, invoicing, handling payments
- Answer phone calls which may include answering questions and scheduling appointments
- Handle incoming and outgoing mail and email
- Enter data into computerize billing program
- Handle client reviews and testimonials
- Other duties as assigned
- At least 2 years of customer service experience
- At least 5 years of experience practicing front-line animal care specifically in a veterinary office
- Exceptional verbal, written communication, and interpersonal skills and displays compassion
- Customer Service
- Organizational skills
- Tech savvy
- Team oriented
- Ability to multi-task is a must
- Health insurance
- Dental insurance
- Vision insurance
- Short-term disability
- Life insurance
- 401k with match
- Employee assistance program
- Paid time off
- And more
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