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Client Service Representative

2 months ago

Malvern, United States Ethos Veterinary Health Full time
VRC is a growing state-of-the-art 24 hour Veterinary Emergency and Specialty organization that places the utmost importance on outstanding care for our clients and patients as well as the professional development and well being of our employees. We seek staff that share our core values of Kindness, Collaboration, Integrity, Empowerment, and Community.

We are looking for a full time Veterinary Client Service Representative to join our team
Our veterinary receptionists provide the client with their first impression of our practice, where their family and their pets will be assisted by a friendly, smiling, compassionate staff member. We realize the importance of this first impression and are looking for someone who can show our clients compassion, attention, and the highest level of client service.

What you will do in this role:
  • Greet clients and patients upon entry and exit of our facility.
  • Assist clients at check in and check out.
  • Take payments for services and assist clients with payment resources as needed.
  • Assist with phone calls and scheduling.
  • Additional responsibilities as needed.
Skills/Qualifications:
  • Excellent communication skills.
  • Ability to multitask.
  • Enjoy interacting with clients and patients.
  • Comfortability working through email, phone and in person.
  • Be able to maintain composure and professionalism during periods of high volume.
  • Have a great attitude
Benefits:
  • Medical/Dental/Vision
  • 401(k) with a company match
  • Employee assistance program
  • Generous employee discount at 80%
  • Flexible schedule
  • FSA/HSA
  • Life insurance
  • Disability insurance option to purchase
  • Paid time off
  • Professional development assistance
  • Referral program
  • Uniform allowance for full time and part time employees
  • Paid holidays/paid time and a half for working holidays
Experience:
  • Veterinary experience: 1 year (Required)
  • Customer service: 1 year (Required)
If you enjoy working in a busy, fast paced environment and would like to be part of a supportive team with an outstanding culture- Apply today
*Candidate must be able to pass a pre-employment drug screen and background check.

NVA Compassion-First is now Ethos Veterinary Health
Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes. Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Job Type: Full-time

Expected hours: No more than 40 per week

Schedule:
  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Holidays
  • Rotating weekends
Work setting:
  • Hospital
  • In-person
Experience:
  • Veterinary experience: 1 year (Required)
  • Customer service: 1 year (Required)
Work Location: VRC 340 Lancaster Avenue, Malvern, PA 19355