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Plano, Texas, United States Toyota Tsusho Systems Full timeJob OverviewIn the capacity of a Product Security Incident Response Specialist, you will be an integral part of the Product Security Incident Response Team (PSIRT). This position is focused on managing and addressing security incidents that pertain to our products and services. The primary objective of this role is to detect, evaluate, prioritize, and...
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Technical Lead Incident Response Team
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Incident Manager
4 weeks ago
Plano, United States Diverse Lynx Full timeHello, I've a position of " Incident Manager ". Location: Plano, TX Job Description: Role: Major Incident Manager 1. Knowledge on Service Design, Service Transition, Service Operations & CSI 2. Experience in handling Problem management, Change management, Service Level Management, Capacity Man-agement, Knowledge Management, Availability Manage-ment 3....
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Lead Incident Response Specialist
3 days ago
Plano, Texas, United States Gen Full timePosition OverviewWe are seeking experienced professionals to enhance our Security Operations within the Incident Response Team. This team plays a pivotal role in identifying, managing, and resolving security incidents throughout our organization, Gen. As a Senior Incident Responder, you will be instrumental in maintaining a secure environment for both our...
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Plano, Texas, United States Toyota Full timeJoin Our Team at ToyotaAre you ready to advance your career with a leading automotive company? At Toyota, we recognize the value of our skilled workforce and prioritize the professional development of our associates. We believe in promoting from within whenever possible, and we encourage you to explore this opportunity.About the RoleThe Connected...
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4 weeks ago
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6 days ago
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ServiceNow Project Manager Catalogue
4 weeks ago
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1 month ago
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ServiceNow Developer with Integration experience
1 month ago
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Plano, United States Tata Consultancy Services Full timeRole: ServiceNow Developer with Integration Experience.Job Type: Full Time.Location: Plano, TX(Onsite). Job Description Must Have Skills: Minimum 5+ years of ServiceNow implementation experience in large complex environments and minimum of 7+ years of technology implementation.Knowledge of ITSM modules on processes like Incident, Problem, Change, Service...
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ServiceNow Developer
4 weeks ago
Plano, United States Tata Consultancy Services Full timeRole: ServiceNow Developer with Integration Experience.Job Type: Full Time.Location: Plano, TX(Onsite). Job Description Must Have Skills: Minimum 5+ years of ServiceNow implementation experience in large complex environments and minimum of 7+ years of technology implementation.Knowledge of ITSM modules on processes like Incident, Problem, Change, Service...
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ServiceNow Developer
2 months ago
Plano, United States Tata Consultancy Services Full timeJob DescriptionRole: ServiceNow Developer with Integration ExperienceJob Type: Full TimeLocation: Plano, TX(Onsite)Job DescriptionMust Have Skills:Minimum 5+ years of ServiceNow implementation experience in large complex environments and minimum of 7+ years of technology implementationKnowledge of ITSM modules on processes like Incident, Problem, Change,...
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ServiceNow Administrator
5 days ago
Plano, United States Avance Consulting Full timeJob DescriptionThe ServiceNow Platform Administrator will demonstrate skills in areas for the Operational support, Incident/problem resolution, documentation, and technical support of the ServiceNow platform. This position will focus on supporting the ServiceNow platform and administrative activities.Perform day-to-day administration of the ServiceNow...
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ITSM Incident Management Specialist
2 months ago
As an ITSM and Incident Management Operations Analyst, you will play a crucial role in safeguarding critical functions by investigating incidents, developing and maintaining disaster recovery plans, and leading responses to critical incidents. Responsibilities include collaborating with cross-functional teams and conducting Incident Management meetings adhering to ITSM Practices, while ensuring operational stability and fostering collaborative relationships across divisions.
Technical Qualifications
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- Minimum 7+ years of technical infrastructure experience
- Minimum 3+ experience supporting Microsoft Azure, including Entra ID/ Active Directory and M365 Cloud
- ServiceNow Technical: experience in including set-up, configurations, and workflows
- ServiceNow Functional: experience in modules including Incident Mgmt., Change Mgmt., and Asset Mgmt.
- Experience and basic understanding of: Networking fundamentals (DNS, DHCP), servers, data centers, and virtualization (VMware)
- Strong understanding and ability to speak to ITSM Practices and Components
- Experience leading a team, project, or initiative
Competencies
- Familiarity with Disaster Recovery planning and execution
- Strong, assertive, and professional communication skills
- Technical understanding of networking, including data center
- Outstanding and ability to work effectively and cross-functionally
- Excellent organizational and documentation skills
- Proactive mindset
- Availability for on-call duties (24/7) during critical incidents
Description
- Investigate incidents, propose preventive measures, and lead critical incident response
- Develop and maintain disaster recovery plans, collaborating with IT and business units
- Conduct training sessions on disaster recovery protocols and coordinate system/data restoration after disasters
- Lead the initiative to develop and document an enterprise-wide Disaster Recovery plan
- Collaborate with technicians, engineers, and leadership to gather requirements and implement the plan
- Utilize proficiency in ServiceNow to streamline and manage the Disaster Recovery plan deployment
- Enhance critical application monitoring and operational processes
- Ensure data maintenance and operational readiness in ServiceNow
- Collaborate on enterprise disaster recovery and business continuity plans
- Proactively identify trends and efficiencies to improve IT service delivery
- Provide insights based on historical data for issue resolution
- Establish partnerships across divisions to support disaster recovery
- This role requires dedication to maintaining operational stability, fostering collaborative relationships, and proactively ensuring business continuity in the face of disruptions.