ServiceNow Project Manager Catalogue

4 weeks ago


Plano, United States Visionary Innovative Technology Solutions LLC Full time

Position: SNOW Project Manager Catalogue

Location – Mclean, VA/Plano, TX (day one onsite, 3 days onsite in a week)

Duration: 6+ Month


Role Overview:


Service Management Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to implement various ITIL® processes utilizing tools like ServiceNow® etc., service catalog transformation, drive automation across IT services & respective technical processes etc.


Job Description:


  • Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation, and governance.
  • Managing several key/strategic projects at any given point in time preferably for ITSM
  • Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction.
  • Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI
  • Maintaining strong business communication, presentation, and conflict management
  • Maintaining and delivering quality metrics, burn down charts, progress, and status reporting at Portfolio Level
  • Managing relationships & status reporting within the organization, with clients & applicable third parties
  • Managing internal and external dependencies for the projects
  • Create and track a plan to deliver the program goals, including the technical implementation plan.
  • Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables.
  • Scope (requirements)/ backlog management, quality management and risks and issues management
  • Create & manage end-to-end program plans.
  • Accountable for end-to-end delivery of overall project
  • Accountable & lead to deliver agreed solutions with agreed quality.


Desired Skills/Requirements:

  • Graduate (minimum), MBA (IT/Operations) is preferred.
  • 8-10 years of minimum project management experience in IT
  • ITIL® or ITSM certifications preferred. PMP certification is desirable.
  • Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow® or Summit is preferred)



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