HR Call Center Specialist

1 month ago

North Charleston, United States Knowledge Management, Inc. Full time

Knowledge Management, Inc. (KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority Business Enterprise (MBE) and Small Disadvantage Business (SDB) that specializes in Logistics, Warehouse Services, Distance Learning/Training, Enterprise Solutions, Financial Management Support, Program Management, Intelligence Analysis & Threat Assessment, and Data Analytics/Operations Research. Since 1998, our solutions and services have helped our clients improve performance, drive cost and operational effectives, and map technology needs for tomorrow's requirements.

Job Title: HR Call Center Specialist

Location: Onsite @ 1999 Dyess Ave. Charleston, SC 29405.

Positions: 1

Clearance: Active DOD Secret clearance

Salary: Please provide your salary requirement

Tier 1 Services:

The Call Center Specialist - services are the front line for customer intake and response. The contractor shall provide the necessary labor, training, and support to deliver the full range of services at Tier 1. The contractor will work closely with the Contracting Officer's Representative (COR) and agency personnel to understand what is needed at this level and to determine how to deliver such services most effectively and efficiently. The contractor will be expected to identify areas where information is required to ensure that the implementation and improvement of Tier 1 services are managed in the most cost-efficient manner possible.

The contractor will be responsible for having general knowledge in the following service areas:

  • Protecting PII (Personal Identifiable Information)
  • Benefits enrollment/changes
  • Processing of initial personnel actions
  • Reviewing and responding to Employee Profile inquiries and requests
  • Leave administration inquires/ Time and Attendance
  • Retirement packages/eligibility determinations
  • Survivor benefits
  • EOD processing (non-benefits) and check out processing
  • Security clearances, legal clearances, and badges/renewals
  • Telework
  • Work-schedule (alternative and others) requests
  • Promotion requests
  • OPF requests
  • Tenure tracking
  • Award nomination processing
  • Payroll resolutions
  • REA (Re-Employed Annuitants) related cases and other services to be determined in the future
The contractor will be responsible for providing direct services for:
  • Responding to customers' initial inquiries/requests
  • Escalating cases within and outside of GTM/TS
  • Using case management technology to create/update/assign cases
  • Creating ad hoc reports
  • Communicating with EAS management
  • Uploading documents into the employees' eOPF.
  • Mailing documents to Records Information Management
  • Distributing mail
  • Answering the phone/calls and creating cases as required

Personnel who possess the appropriate levels of education, expertise, and experience gained in human resources management offices and operations, to provide progressive technical services.

Personnel who are trained in using workflow software, Knowledge base software, and case management software to conduct their business for Tier 1 services.

Contractors will be trained in the utilization of GEMS (a Department of State PeopleSoft product) and GTMNext (a Service Now case management system).

Training on other IT tools will be provided as needed, but contractors will be expected to already have strong competency in MS Outlook, Word, and Excel.

Work closely with the COR and agency personnel to ensure that the mix of contractor personnel is sufficient to meet customers' needs.

Work with the COR and agency personnel to ensure that the contractor personnel meet all security and other requirements specific to working in the Department's work site(s).

Safeguard all agency information, whether or not covered under the Privacy Act, to ensure State employees and management are protected from any unauthorized disclosure of information.

Maintain strict and absolute confidentiality of any information received in connection with this contract.

Equal Employment Opportunity Statement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

E-Verify Statement. Knowledge Management, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, KMI is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Pay Transparency Non-Discrimination Provision. Knowledge Management, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Disability Statement. Knowledge Management aims to be a supportive workplace in all aspects of diversity, including accommodating those with additional needs. If you have a disability and need reasonable accommodation or assistance at any point in the application or onboarding process, please email us at .

  • HR Specialist

    2 weeks ago

    Charleston, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a HR Specialist to join our team in the legal industry, based in Charleston, South Carolina. As a HR Specialist, you will be instrumental in managing the recruitment process, establishing initial relationships, maintaining confidentiality, and handling various administrative tasks. The role provides a...

  • Call Center Operator

    4 months ago

    North Charleston, United States OneOncology Full time

    Lowcountry Oncology Associates mission is delivering high-quality and compassionate cancer care in our community, for our community and by oncologist who in live in our community. Why Join Us? Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve. Job...

  • HR Finance Specialist

    4 weeks ago

    North Wales, Pennsylvania, United States Jobot Full time

    Job Summary: We are seeking an experienced HR Finance Specialist to join our dynamic team at Jobot. As an HR Finance Specialist, you will be responsible for managing key HR functions, including payroll processing, insurance policy compilation, and 401K management. Key Responsibilities:Manage payroll processing, including ADP experienceAssist in insurance...

  • RN OR ON Call Only

    4 days ago

    North Charleston, United States Trident Medical Center Full time

    Description IntroductionDo you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at Trident Medical Center have the opportunity to make a real impact. As a RN OR ON Call Only you can be a part of change.BenefitsTrident Medical Center, offers...

  • Full Time Call Center Specialists NRH

    4 weeks ago

    North Richland Hills, United States Map Full time

    Map Communications is eagerly awaiting your application for our Full Time Positions! Call Center Specialists at Map Communications provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from...

  • Call Center Sales Representative

    3 months ago

    North Charleston, United States DialAmerica Full time

    Job Description Are you looking for something more than a job? At Aucera, we want to make sure that work is more than just a four-letter word. We want you to be part of something that you enjoy in a supportive environment focused on your success. At Aucera we look for individuals with maturity, diversity and experience. Our Agents come to us with a...

  • Call Center Sales Representative

    7 days ago

    North Charleston, United States DialAmerica Full time

    Job Description Are you looking for something more than a job? At Aucera, we want to make sure that work is more than just a four-letter word. We want you to be part of something that you enjoy in a supportive environment focused on your success. At Aucera we look for individuals with maturity, diversity and experience. Our Agents come to us with a...

  • HR Finance Specialist

    4 weeks ago

    North Wales, United States Jobot Full time

    Job DescriptionJob DescriptionJoin our dynamic team as an HR Specialist—drive growth, manage key HR functions, and impact our company’s success!This Jobot Job is hosted by: Eric KeeAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $60,000 - $85,000 per yearA bit about us:We are a dynamic and growing...

  • HR Finance Specialist

    3 weeks ago

    North Wales, Pennsylvania, United States Jobot Full time

    Job SummaryWe are seeking a highly skilled HR Finance Specialist to join our dynamic team at Jobot. As a key member of our organization, you will be responsible for managing employee attendance, time-off requests, and the hiring/termination process. You will also update company manuals, handbooks, and prepare weekly manager reports. Additionally, you will...

  • HR Operations Specialist

    3 weeks ago

    Charleston, West Virginia, United States Sonepar USA Full time

    About Sonepar USASonepar USA is a global leader in electrical and industrial distribution, providing exceptional customer service and innovative solutions to its customers.We are seeking a highly skilled HR Operations Specialist to join our team in Charleston, South Carolina.Main Responsibilities:Process bi-weekly or weekly payroll for one or more operating...

  • Overnight Full Time Call Center Specialists NRH

    2 weeks ago

    North Richland Hills, United States Map Full time

    Map Communications is eagerly awaiting your application for our Full Time Overnight Positions! Call Center Specialists at Map Communications provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging...

  • HR Operations Specialist

    3 weeks ago

    Charleston, South Carolina, United States Sonepar USA Full time

    About the RoleSonepar USA is seeking an HR Operations Specialist to join our team. As a key member of our HR Service Center, you will provide exceptional customer support to our associates while processing payroll and handling various HR-related tasks.Key ResponsibilitiesProcess bi-weekly or weekly payroll for one or more operating companies, including...

  • Customer Service Representative

    4 weeks ago

    Charleston, West Virginia, United States Five Star Call Centers Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Five Star Call Centers.This role involves providing exceptional service to clients by answering inbound calls, resolving customer inquiries, and providing solutions to their needs.Key Responsibilities:Manage high-volume inbound...

  • Laboratory Call Center Representative

    4 weeks ago

    North Dartmouth, United States SouthCoast Health Full time

    Job SummarySouthCoast Health is seeking a skilled Laboratory Call Center Representative to join our team. As a key member of our call center team, you will be responsible for scheduling lab appointments, rescheduling appointments, and recovering missed appointments. You will also coordinate special lab appointments and provide exceptional customer service to...

  • OR Certified Surgical Tech ON CALL ONLY

    2 weeks ago

    Charleston, United States Trident Medical Center Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our OR Certified Surgical Tech ON CALL ONLY opening with Trident Medical Center today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsTrident Medical Center, offers a total rewards package that...

  • HR Coordinator

    4 months ago

    North Charleston, United States PulteGroup Full time

    Join Innovative Construction Group, where diversity drives innovation! We're committed to providing our team members with the resources, training, and support they need to succeed, now and in the future. We offer a variety of family-friendly benefits to all our employees: •Flexible and Affordable Healthcare Coverage Options •Supplemental Healthcare...

  • Laboratory Call Center Rep

    1 month ago

    North Dartmouth, United States SouthCoast Health Full time

    Position reports to TL- Acct Mgr.-Lab Sr. or designee. Perform a variety of Call Center duties to include, scheduling of lab appointments, rescheduling of appointments, and recovery of missed appointments, as well as coordinating special lab appointm Laboratory, Call Center, Healthcare

  • HR Benefits Specialist, Employee Support

    4 weeks ago

    Charleston, West Virginia, United States CommuniCare Family of Companies Full time

    HR Benefits Specialist Job DescriptionWe are seeking an HR Benefits Specialist to support employees in all matters related to insurance benefits. This role involves travel to various facilities and requires a valid driver's license.Key Responsibilities:Serve as onsite liaison for health plan education, questions, issues, and concerns.Manage employee service...

  • Dialysis Nurse Specialist

    4 weeks ago

    Charleston, West Virginia, United States University Medical Center Full time

    Job Title:Dialysis Nurse Specialist Job Description:As a Dialysis Nurse Specialist at University Medical Center, you will be responsible for performing dialysis treatments in a Level I Trauma Center and Teaching Facility.You will work a schedule of 3x12-hour shifts, from 6:30 am to 7 pm, Monday to Saturday.Maintain a patient ratio of 1: patient...

  • RN OR ON Call Only

    1 week ago

    Charleston, United States Trident Medical Center Full time

    Description IntroductionDo you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at Trident Medical Center have the opportunity to make a real impact. As a RN OR ON Call Only you can be a part of change.BenefitsTrident Medical Center, offers...