Patient Experience Manager
2 months ago
Leads administration, supervision, implementation, promotion and integration of patient experience efforts and initiatives in the Cleveland Clinic health system local entities; coordinates and manages activities, events and programs specific to patient experience goals of health system entities; responds to gaps and opportunities; identifies and shares best practices; contributes to and supports health system wide patient experience goals and initiatives. Works under the direction of Office of Patient Experience or Regional Hospital.Responsibilities:Partners with entity leadership including physician; nursing and administration to lead patient experience (PE) initiatives.Continuously monitors and evaluates the efficiency and effectiveness of entity PE activity; identifies opportunities for improvement and develops action plans; contributes to design, development, implementation and sustainability of healthcare system PE initiatives.Partners with data intelligence team to ensure accurate, timely and meaningful reporting of patient experience data, acting as or collaborating with entity PE data champion.Leads entity level PE infrastructure, through committees and collaborates with entity leadership to prioritize PE efforts.Educates entity caregivers at all levels about PE, acting as a subject matter expert.Acts as a liaison for patient experience activities across the CC health system by ensuring timely communication of initiatives between local entity and Office of Patient Experience and ensuring health system alignment.Other duties as assigned.Facilitates varied and/or complex patient experience training programs to caregivers and management with an emphasis on training trainersLeads the development and provides insight for the delivery and implementation of patient experience education and training across the enterpriseCurriculum Development/Driving Improvement - meeting H.E.A.R.T. Module needsEducation: Bachelor's Degree in Business Administration, Healthcare Administration, Nursing or other related field required; Master's Degree preferred.Must possess strong written and verbal skills, excellent organization and time management skills.Certifications: None plexity of Work: Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.Must be able to work in a stressful environment.Work Experience: Minimum of 6 years of related and progressively responsible experience in a healthcare setting or 4 years healthcare experience with additional experience in customer service or project management; strong communication and customer service experience and skills; demonstrated knowledge of group facilitation, team building, teaching skills, management of projects and analysis.Must be able to work with a high level of independence, use good judgment/discretion in decision-making and excellent problem solving skills.Physical Requirements: Typical physical demands include a high degree of dexterity to produce materials on a PC or Word Processor; normal or corrected vision, extensive sitting and frequent walking, occasional lifting or carrying of 5 to 15 pounds.Personal Protective Equipment:Follows standard precautions using personal protective equipment as required.Pay RangeMinimum hourly: $33.46Maximum hourly: $51.03The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
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Manager of Patient Experience
6 days ago
Cleveland, Ohio, United States Cleveland Clinic Full timeOversees the administration, management, execution, promotion, and integration of patient experience initiatives within the Cleveland Clinic health system's local entities. This role involves coordinating and managing activities, events, and programs tailored to the patient experience objectives of health system entities, addressing gaps and opportunities,...
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Safety Quality Patient Experience Manager
3 days ago
Cleveland, Ohio, United States Cleveland Clinic Full timeAbout the RoleCleveland Clinic is seeking a highly skilled Safety Quality Patient Experience Manager to join our team. As a key member of our organization, you will be responsible for directing safety, quality, and experience work within assigned scope of responsibility.Key ResponsibilitiesCoordinates and implements improvement initiatives to enhance patient...
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Director of Patient Experience
7 days ago
Cleveland, Ohio, United States Cleveland Clinic Full timeOversees the administration, supervision, execution, promotion, and integration of patient experience initiatives within the Cleveland Clinic health system; coordinates and manages activities, events, and programs tailored to the patient experience objectives of the health system; identifies and addresses gaps and opportunities; shares best practices; and...
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Patient Experience Coordinator
23 hours ago
Cleveland, Ohio, United States Aspen Dental Full timeAbout Aspen DentalAspen Dental is a world-class dental service organization that puts patients first. We offer a unique opportunity to work with a dynamic team and make a positive impact on people's lives.Job SummaryWe are seeking a highly skilled and compassionate Patient Experience Coordinator to join our team. As a Patient Experience Coordinator, you will...
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Patient Experience Liaison
3 weeks ago
Cleveland, United States University Hospitals Full timeA Brief Overview To improve the patient care experience through attention to personal needs identified by the patient.To provide information and assistance to the patient and family in order to assist them in navigating through the health care environment.To facilitate and enhance the connection between patient and family, and to provide an overall...
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Patient Experience Liaison Med/Surg Nursing
3 weeks ago
Cleveland, United States University Hospitals Full timeA Brief OverviewTo improve the patient care experience through attention to personal needs identified by the patient.To provide information and assistance to the patient and family in order to assist them in navigating through the health care environment.To facilitate and enhance the connection between patient and family, and to provide an overall supportive...
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Patient Experience Liaison Med/Surg Nursing
3 weeks ago
Cleveland, United States University Hospitals Full timeDescription A Brief Overview To improve the patient care experience through attention to personal needs identified by the patient.To provide information and assistance to the patient and family in order to assist them in navigating through the health care environment.To facilitate and enhance the connection between patient and family, and to provide an...
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Patient Care Improvement Manager
6 days ago
Cleveland, Ohio, United States Cleveland Clinic Full timeOversees the administration, management, execution, promotion, and integration of patient engagement initiatives within the Cleveland Clinic health system's local entities. This role coordinates and manages activities, events, and programs aimed at achieving the patient experience objectives of the health system; addresses gaps and opportunities; identifies...
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Client Experience Manager
1 month ago
Cleveland, Ohio, United States MCPc Full timeCompany DescriptionMCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do. We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset...
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Patient Service Specialist
2 months ago
Cleveland, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is ranked as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and...
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Patient Advocate
4 weeks ago
Cleveland, United States Cognizant Full timeThe Patient Advocate coordinates activities to ensure that Medicaid, social security, county indigent or other types of eligible funding for healthcare services received for patients. Duties and Responsibilities include assisting the patients and others to complete forms, applications, and other paperwork by achieving the following: · Collect and review...
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Patient Support Associate
4 weeks ago
Cleveland, United States SPR Therapeutics Inc Full timeDescription SUMMARY The Patient Support Associate’s primary responsibility will be to provide support to patients prior to and during treatment with SPRINT in collaboration with the Sales Team as assigned by the Director of Sales Training and Patient Support. In that effort, the Patient Support Associate's function will be important in establishing the...
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Patient Services Coordinator
2 months ago
Cleveland, United States University Hospitals Full timeThis position is the key role in the smooth operations of a fast-paced clinical department. The Patient Services Coordinator acts as a primary interface between patients, field clinicians, referral sources, Clinical Manager, Resource Clinician and other agency departments including Intake, Authorizations, and Pharmacy staff. Coordinates patient scheduling...
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Director of Patient Engagement
6 days ago
Cleveland, Ohio, United States Cleveland Clinic Full timeOversees the administration, management, execution, promotion, and integration of patient engagement initiatives within the Cleveland Clinic health system's local entities. This role coordinates and manages activities, events, and programs tailored to the patient experience objectives of health system entities; addresses gaps and opportunities; identifies...
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Healthcare Patient Liaison
2 weeks ago
Cleveland, Ohio, United States SPR Therapeutics Inc Full timeSUMMARYThe primary role of the Patient Care Support Specialist is to deliver assistance to patients before and during their treatment with SPRINT, in partnership with the Sales Team as directed by the Director of Sales Training and Patient Support. This position is crucial in fostering exemplary customer service and patient assistance.PRIMARY...
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Patient Care Technician
3 weeks ago
Cleveland, Ohio, United States Tennova Healthcare-Cleveland Full timePOSITION PURPOSEThe Patient Care Technicians (PCT), under supervision of the Nurse Manager and the nursing supervisor is responsible for the nursing care of the patients in the emergency department and is responsible for the direction of patient care. The PCT delivers care based on patient needs appropriate for the infant, pediatric, adolescent, adults, and...
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Patient Support Associate
2 weeks ago
Cleveland, United States SPR Therapeutics Inc Full timeDescription: SUMMARY The Patient Support Associate’s primary responsibility will be to provide support to patients prior to and during treatment with SPRINT in collaboration with the Sales Team as assigned by the Director of Sales Training and Patient Support. In that effort, the Patient Support Associate's function will be important in establishing the...
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Patient Care Advocate
1 week ago
Cleveland, Ohio, United States Care Alliance Health Center Full timeCare Alliance Health Centers is seeking a dedicated Patient Care Coordinator to join our team and make a real difference in the lives of our patients. As a Patient Care Coordinator, you will play a vital role in ensuring our patients receive comprehensive and coordinated care. You will work closely with patients to understand their needs, develop...
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Patient Care Coordinator
2 weeks ago
Cleveland, Ohio, United States Cleveland Clinic Full timeJoin Our Team at Cleveland ClinicAt Cleveland Clinic, we are dedicated to advancing healthcare and enhancing the patient experience. We believe that every team member plays a crucial role in delivering exceptional care. Position OverviewAs a Patient Service Specialist, you will be integral in providing outstanding service to our patients and visitors...
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Engineering Project Manager
7 days ago
Cleveland, Tennessee, United States Formulated Solutions Full timeAbout the RoleWe are seeking a highly skilled Senior Project Engineer to join our team at Formulated Solutions, a leading provider of innovative pharmaceutical and self-directed consumer healthcare solutions.As a Senior Project Engineer, you will be responsible for leading engineering projects of varying scopes, collaborating with cross-functional teams, and...
