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Front Office Supervisor

2 months ago

Philadelphia, United States Remington Full time
Job Description

What you will be doing

  • Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
  • Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
  • Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
  • Accurately check AM and PM discrepancy reports.
  • Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
  • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
Location Description

4101 B Island Ave, Philadelphia, Pennsylvania 19153

Experience the Sheraton Suites Philadelphia Airport. Relax in our spacious and modern suites, featuring the renowned Sheraton Signature Sleep Experience, ergonomic desk chairs and plasma TVs. Connect to work or home with high speed Internet access, PC work stations and more in our lobby. Reenergize after a long day or flight at Sheraton Fitness. Try a great meal or drink in our Vector Restaurant Lounge, a great place to connect with friends and loved ones. For quick bites, coffee and beverages on the go, stop by the Vector Grab Go. We've thought of everything you need for a relaxed and memorable stay. With easy access to and from Philadelphia International Airport on our complimentary shuttle, we are also convenient to all of downtown Philadelphia's attractions, including Independence Hall, the Liberty Bell, the historic district and shopping and cultural destinations. Welcome to Sheraton Suites Philadelphia Airportan upbeat and refreshing hotel experience.

Requirements

What we are looking for
  • Ability to calmly work with high demand and/or upset guests
  • High work ethic and self-initiative
  • May be required to work varying schedules to include nights, weekends, and holidays
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests