Customer Success Specialist

2 weeks ago


Orlando, United States Cufflinks Depot Full time

Cufflinks Depot started as a young couples vision to fill a need to produce the best in cufflinks fashion. What started as a small clothing and jewelry store 20 years ago has grown to be the largest retailer of cufflinks and accessories.

We design, create, and manufacture our cufflinks including our industry leading custom cufflinks. We have a talented staff with years of experience in design, engraving, and manufacturing cuff links from start to finish.

We are still a family-run operation with our most important goal being superior quality products and customer satisfaction. As our clients will tell you, our friendly staff is able to provide you with a personal touch that you will not find elsewhere in the fashion industry.

Role Description

This is a full-time on-site role as a Customer Success Specialist located in Orlando, FL. The Customer Success Specialist will be responsible for ensuring customer satisfaction, providing analytical support, delivering excellent customer support, and maintaining effective communication with customers. Our ideal candidate has the ability to wear many hats, is self-motivated and loves to learn new things. Cufflinks Depot goes beyond competitive pay and

offers a family-oriented team and casual environment.

Responsibilities

  • Ability to answer calls, chat communications, take phone orders and provide customer service to customers.
  • Engage with our customers and help promote sales through creative and timely communications.
  • Proactively and cost effectively resolve customer issues, and communicate customer special requests to our warehouse, engraving and shipping departments.
  • Manage and maintain customer accounts.
  • Measure and report performance of products.
  • Provide and execute new ideas for expanding customer reach and sales conversion.
  • Optimize user experience and create a positive customer journey on our commerce site.
  • Assist in custom product production and personalization of our products.
  • Daily order processing and shipping.

Qualifications

  • Excellent verbal and written communication skills.
  • At least 1 year of experience in sales.
  • Strong customer satisfaction and customer support skills
  • Must have high attention to detail, prioritize and organize effectively.
  • Ability to communicate verbally and in writing with high-end clientele in a clear and straightforward manner.
  • Ability to work well in a team

Preferred

  • Experience with ecommerce sales and industry.
  • Experience with Adobe Illustrator and/or Adobe Photoshop.


  • Orlando, United States Align Strategic Full time

    Job DescriptionJob DescriptionCustomer Success SpecialistAlignStrategic.com, a leader in lower-mid-market business growth products and solutions in North America, is looking for a customer success specialist. You'll be part of a distributed team working with customers on a suite of products that help our business owner clients and their teams grow and...


  • Orlando, Florida, United States Philips Full time

    The Customer Success Manager drives innovative strategies and customer success plans which deepen customer understanding, responds to changing customer expectations, develops new opportunities an delivery world class customer experiences. This role ensures end to end orchestration of the customer success plan, leads and coordinates program activities and...


  • Orlando, United States The National Society of Leadership and Success Full time

    Job DescriptionJob DescriptionImagine a community of students taking action toward their dreams and living happier lives. In this world, people are so fulfilled that they reach out and positively contribute to the lives of others. That's who we impact, and that's what we're building. Want to be a part of it?To determine whether you'd be a...


  • Orlando, United States SiteRx Full time

    Job DescriptionJob Description***This is a 100% on-site role located at our offices in Winter Park, Florida. We are empowering the fight against incurable diseases.SiteRx strives to give patients hope. Today, the "best" option for a patient diagnosed with an incurable disease is a prescription that, at most, temporarily improves symptoms. In the face of this...


  • Orlando, United States Philpar Full time

    We are seeking a dedicated and highly skilled Customer Success Manager to serve as a primary contact and liaison for customers enrolled in our e-commerce coaching programs. The customer success manager will keep track of client progress from onboarding to offboarding, drive adoption of Skup’s processes and technology, and coordinate with coaches to achieve...


  • Orlando, United States EcoiConnect, LLC Full time

    Job Description: We are looking for a marketing analyst with a razor-sharp attention to detail, broad knowledge of statistics, mathematics and analytics, and an almost obsessive commitment to thoroughness. Marketing analysts can expect to work with vast amounts of written and numerical information about market trends, volume of sales, customer experience,...


  • Orlando, United States Brave Health Full time

    Job DescriptionJob DescriptionAbout UsBrave Health is a leading Series C healthcare startup dedicated to making quality mental health services accessible for all. We utilize technology to eliminate barriers and expand access to high-quality therapy programs and psychiatric medication management. Through telehealth services, we are able to reach those in...


  • Orlando, United States VaxCare Full time

    Customer Service Specialist • If you enjoy stale, bureaucratic organizations whose IT and product evolution cycle follows the timing of Haley comet’s orbit, then this job is not for you. • If you enjoy endless routine of the same mundane tasks, then this job is not for you. • If you enjoy being a part of America’s healthcare cost problem versus its...


  • Orlando, United States VaxCare Full time

    Customer Service Specialist • If you enjoy stale, bureaucratic organizations whose IT and product evolution cycle follows the timing of Haley comet’s orbit, then this job is not for you. • If you enjoy endless routine of the same mundane tasks, then this job is not for you. • If you enjoy being a part of America’s healthcare cost problem versus its...


  • Orlando, United States ON DEMAND TECHNOLOGIES, INC. dba One Rail Full time

    Customer Support Specialists must: Answer Customer Inquiries in a timely and accurate manner through technical support calls, chats and emails. Identify customer needs and help them use specific features to solve their issues. Identify possible problems about product malfunction. Providing assistance through friendly, fast, and accurate comments; thus...


  • Orlando, Florida, United States ON DEMAND TECHNOLOGIES, INC. dba One Rail Full time

    Customer Support Specialists must:Answer Customer Inquiries in a timely and accurate manner through technical support calls, chats and emails.Identify customer needs and help them use specific features to solve their issues.Identify possible problems about product malfunction.Providing assistance through friendly, fast, and accurate comments; thus allowing...


  • Orlando, United States Brown & Brown Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Braishfield Associates, a division of Hull & Company, LLC is seeking a Customer Service Specialist to join our team in Orlando, FL. The primary responsibility of this role is to service customer accounts. This can be a...


  • Orlando, Florida, United States Brown And Brown Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Braishfield Associates, a division of Hull & Company, LLC is seeking a Customer Service Specialist to join our team in Orlando, FL. The primary responsibility of this role is to service customer accounts. This can be a...


  • Orlando, Florida, United States Stax Full time

    As a Customer Support Specialist (Level 1), your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant ­facing problem solver, with respect to issues including general inquiries, basic Stax portal uses, as well as basic transaction and deposit research . Your role is to assist customers with...


  • Orlando, United States ENG Infotech Corp Full time

    Hello, We are looking for Recession Specialist for our direct client at Orlando,FL. Details are listed below.Location: 6277, Sea Harbor Drive, Orlando, FL.Pay rate: $ on w2Summary: This individual will coordinate high volume transaction processes and a...

  • Hotel Groundskeeper

    4 days ago


    Orlando, United States Customer Driven Staffing - Tennessee Full time

    Job DescriptionJob DescriptionOrlando Resort is in need of an experienced grounds person. FT schedule is Thursday-Monday - Day Shift Job summary:Clears debris and maintains entrance driveways and property walkways in clean and safe conditionAssists Maintenance Team with any outdoor projects and alerts them of any maintenance issues with the exterior of the...


  • Orlando, United States Customer Driven Staffing - Florida Full time

    Job DescriptionJob DescriptionCD Staffing is a locally owned and operated staffing firm based in Orlando, Florida with locations throughout Florida, North Carolina, and Tennessee. We currently have an opening with a large, well-known company in Orlando Area looking for:Maintenance Tech II: (Hourly rate $18.50)As a Maintenance Tech II, you’ll make dream...

  • Tool and Die Maker

    2 weeks ago


    Orlando, United States Customer Driven Staffing - Florida Full time

    Job DescriptionJob DescriptionCustomer Driven Staffing with locations in Florida, North Carolina, Tenessee and Kansas, is currently hiring Tool and Die Maker for the Orlando Area:APPLICANTS MUST HAVE ALL TOOLS ASSOCIATED TO TOOL AND DIE REPAIRJOB RESPONSIBILITIES:Build and repair tools for press/machine use.Must be able to troubleshoot, interpret, repair and...

  • Brake Press Operator

    2 weeks ago


    Orlando, United States Customer Driven Staffing - Florida Full time

    Job DescriptionJob DescriptionHIRING BRAKE PRESS OPERATORS Customer Driven Staffing is currently seeking candidates with this Essential Functions: Program, set up, adjust and operate press brakes to form, bend, punch, notch, and a variety of metal parts. Set up dies and gauges, adjust ram stroke to form materials to proper angle and radii. May involve...


  • Orlando, United States Stax Connect Full time

    Job Type Full-time Description As a Customer Support Specialist (Level 1), your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant facing problem solver, with respect to issues including general inquiries, basic Stax portal uses, as well as basic transaction and deposit research . Your role...