Customer Support Specialist

4 weeks ago


Orlando, Florida, United States ON DEMAND TECHNOLOGIES, INC. dba One Rail Full time

Customer Support Specialists must:

  • Answer Customer Inquiries in a timely and accurate manner through technical support calls, chats and emails.
  • Identify customer needs and help them use specific features to solve their issues.
  • Identify possible problems about product malfunction.
  • Providing assistance through friendly, fast, and accurate comments; thus allowing the satisfaction of it.
  • Monitor Customer Complaints on social media and communicate to provide assistance at all times.



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