Partner Success Specialist

4 weeks ago


Orlando, United States Brave Health Full time
Job DescriptionJob Description

About Us
Brave Health is a leading Series C healthcare startup dedicated to making quality mental health services accessible for all. We utilize technology to eliminate barriers and expand access to high-quality therapy programs and psychiatric medication management. Through telehealth services, we are able to reach those in need, when and where they need it.

Job Summary
Brave Health is seeking a full-time Partner Success Specialist within the Partnership team to process new patient referrals from partners and share timely updates using multiple platforms and digital tools.

Responsibilities

  • Process 50-125 new patient referrals each day, creating or updating new patient accounts.
  • Perform accurate data entry tasks across multiple platforms, including spreadsheets and various web-based portals.
  • Communicate effectively with other departments to ensure accurate data and patient success
  • Ensure the integrity and security of patient information in compliance with privacy regulations.
  • Learn and utilize new technology to optimize processes and systems as we scale to meet growing demand
  • Contribute to the team training guides and process documentation for internal audiences

Qualifications:

  • Experience working in Salesforce or other complex CRM
  • Tech-savvy and comfortable in a high-growth environment
  • High level of organizational and time management skills
  • Exceptional attention to detail
  • Healthcare experience not required but a plus


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