Chapter Success Manager

4 weeks ago

Orlando, United States The National Society of Leadership and Success Full time
Job DescriptionJob Description

Imagine a community of students taking action toward their dreams and living happier lives. In this world, people are so fulfilled that they reach out and positively contribute to the lives of others. That's who we impact, and that's what we're building. Want to be a part of it?

To determine whether you'd be a good fit, ask yourself…

  • Would you like to go to work each day knowing that you are using your talents to help others and better the world?
  • Are you inspired by the thought of positively impacting tens of thousands of students each year?
  • Are you ready to work in an organization that is rapidly growing and embraces change?
  • Would you like to work with people whom you respect and can learn from every day?
  • Do you desire to work for an organization that cares about your growth, where your own drive and interests help you create your own future?

Our guiding question is: "Are we helping the greatest number of people in the greatest possible way?" Are you inspired? Let's change the world together.

Overview:
The Chapter Success Manager (Silver) will join a team of 150+ purpose-driven staff members in a friendly, focused, fast-paced entrepreneurial company. The National Society of Leadership and Success is the largest collegiate leadership honor society in the United States, with over 700 chapters and more than one million members, who collectively have completed over 282,000 hours of community service. Membership is by invitation from a student's university and provides access to exclusive member benefits, including a life-changing accredited leadership development program.

The Chapter Success Manager (Silver) will be responsible for the success of assigned chapters, ensuring excellent on-campus operations and achieving the metrics for chapter invitation coordination, best practices, and retention.

This role is part of the Chapter Success team, which is responsible for supporting the lasting success of chapters nationwide, and reports to the Director of Chapter Management. This position works directly with a diverse group of NSLS Student Presidents and Chapter Advisors leading chapters on their campuses, managing and advising these leaders towards desired chapter outcomes. This role creates a ripple effect with the potential to positively impact the lives of thousands of college students through the successful execution of our life-changing and accredited leadership development program.

Responsibilities:

  • Build and maintain relationships with institutional and chapter stakeholders
  • Learn and understand each university's goals and vision
  • Achieve chapter engagement, revenue goals, and growth targets
  • Identify and implement opportunities for growth within designated chapters
  • Provide streamlined support to chapter leaders with NSLS programming and initiatives
  • Address chapter concerns and escalate issues quickly
  • Manage customer relations in a streamlined approach to ensure satisfaction and retention
  • Ensure timely delivery of tasks and projects
  • Contribute to research efforts to understand client needs and market trends
  • Ensures the sustainability of assigned chapters, aiding in member engagement
  • Stay informed on industry trends and best practices
  • Collaborate with the team to maintain a positive and productive work environment
  • Travel requirements are rare but could arise

Qualifications:

  • Bachelor's degree required
  • 1+ years' experience in account management, sales, customer service or relevant field
  • Proven track record of managing a large and varied account workload
  • Proficiency in CRM software
  • Reside in the continental United States

The National Society of Leadership and Success is an equal opportunity employer. We are committed to diversity, equality, and inclusion.

Visit nsls.org to learn more about our organization.

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