Current jobs related to Customer Service Specialist - Cape Girardeau - AdaptHealth corp.

  • Customer Service Representative

    2 weeks ago

    Cape Girardeau, Missouri, United States Saint Francis Medical Center Full time

    Job SummaryThe Customer Service Specialist is responsible for handling inquiries and concerns regarding billing and payment issues for hospital and physician services. This role requires basic knowledge of policy and processes utilized by the Combined Billing Office and the ability to use system programs and edits to efficiently assist customers. The...

  • Customer Service Representative

    1 day ago

    Cape Girardeau, Missouri, United States Saint Francis Medical Center Full time

    Job SummaryThe Customer Service Specialist is responsible for handling customer inquiries and resolving billing and payment issues for hospital and physician services. This role requires strong communication skills, basic knowledge of policy and processes, and the ability to troubleshoot and mitigate corrective actions. The Specialist will also be...

  • Customer Experience Specialist

    1 month ago

    Cape Girardeau, Missouri, United States Best Buy Full time

    {"title": "Customer Experience Specialist", "description": "**About the Role**As a Customer Experience Specialist at Best Buy, you will be the face of our company for every customer who visits our stores. You will be obsessed with finding the right solutions to fit each person\u2019s immediate and future needs. You will build long-lasting relationships with...

  • Customer Experience Specialist

    3 months ago

    Cape Girardeau, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Associate

    4 weeks ago

    Cape Girardeau, Missouri, United States Best Buy Full time

    {"title": "Customer Experience Specialist", "description": "**About the Role**At Best Buy, we're committed to creating an inclusive and supportive work environment where every employee feels like they truly belong and contribute to our shared purpose.We're looking for a Customer Experience Specialist to join our team, who is passionate about delivering...

  • Customer Service Ambassador

    1 hour ago

    Cape Girardeau, Missouri, United States Family Dollar Full time

    At Family Dollar, we're looking for a Customer Service Ambassador to join our team. As a key member of our store staff, you will be responsible for providing exceptional service to our customers. Your primary duties will include greeting customers, assisting them with selecting merchandise, and completing cash register transactions. You will also be...

  • Customer Service Representative

    3 weeks ago

    Cape Girardeau, Missouri, United States Express Medical Transporters Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Express Medical Transporters. As a key member of our customer service team, you will be responsible for providing exceptional support to clients, caregivers, healthcare providers, and transportation partners.Key ResponsibilitiesProvide timely and...

  • Customer Service Representative

    2 months ago

    Cape Girardeau, United States Roland Machinery Full time

    For more than 50 years, heavy equipment customers have trusted ROLAND MACHINERY COMPANY to provide them with the machines, support, and service they need to achieve their goals. Big or small, around the corner or around the country, our customers choose us because they know we will do everything we can to make them more successful. Searching for a driven...

  • Customer Service Representative

    6 days ago

    Cape Girardeau, Missouri, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need on their journeys.Key Responsibilities:Assist...

  • Customer Service Representative

    2 months ago

    Cape Girardeau, United States Motion LLC Full time

    Customer Service Representative at Motion Industries --- About Us Motion Industries, a leading distributor of industrial products, offers a dynamic environment for professional growth. Our team is dedicated to providing top-notch service, and we pride ourselves on a low turnover rate and a high number of tenured employees. This is an excellent opportunity...

  • Customer Service Representative

    2 weeks ago

    Cape Girardeau, Missouri, United States Genuine Parts Company Full time

    Job Summary:As a Customer Service Representative at Genuine Parts Company, you will play a critical role in ensuring customer expectations are accurately determined and fully met. You will develop and broaden relationships within customer organizations to fully understand their needs and wants, acting as the inside half of the sales team and ensuring...

  • Customer Service Representative

    4 weeks ago

    cape girardeau, United States Motion Full time

    Customer Service Representative at Motion Industries---About UsMotion Industries, a leading distributor of industrial products, offers a dynamic environment for professional growth. Our team is dedicated to providing top-notch service, and we pride ourselves on a low turnover rate and a high number of tenured employees. This is an excellent opportunity for...

  • Customer Service Representative

    2 months ago

    Cape Girardeau, United States Motion Full time

    Customer Service Representative at Motion Industries---About UsMotion Industries, a leading distributor of industrial products, offers a dynamic environment for professional growth. Our team is dedicated to providing top-notch service, and we pride ourselves on a low turnover rate and a high number of tenured employees. This is an excellent opportunity for...

  • Customer Service Representative

    2 months ago

    Cape Girardeau, United States Motion Full time

    Customer Service Representative at Motion Industries---About UsMotion Industries, a leading distributor of industrial products, offers a dynamic environment for professional growth. Our team is dedicated to providing top-notch service, and we pride ourselves on a low turnover rate and a high number of tenured employees. This is an excellent opportunity for...

  • Customer Service Representative

    1 month ago

    Cape Girardeau, Missouri, United States Drury Hotels Full time

    {"Role and Responsibilities": "As a Customer Service Representative at Drury Hotels, you will be responsible for responding to customer inquiries through various channels, including a ticketing system, telephone, and email. You will also assist in determining material requirements, fulfilling requests from hotels, and expediting and following up on technical...

  • Customer Service Representative

    16 hours ago

    Cape Girardeau, Missouri, United States Best Buy Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Best Buy. As a Geek Squad Agent, you will be the first point of contact for customers seeking technology support and solutions.Key ResponsibilitiesProvide positive, timely service to customers during the check-in and checkout processUnderstand technology issues by asking...

  • Customer Service Representative

    2 weeks ago

    Cape Girardeau, Missouri, United States Genuine Parts Company Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Genuine Parts Company. As an On-Site CSR, you will be responsible for ensuring customer expectations are accurately determined and fully met.Key Responsibilities:Respond to customer inquiries and provide quotes and take customer orders via various methods.Order...

  • Customer Service Representative

    4 months ago

    Cape Girardeau, United States Drury Hotels Full time

    Customer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locationsCape Girardeau, MO time typeFull time posted onPosted Today job requisition idR11940 Property Location: 1820 County Road 319 - Cape Girardeau, Missouri 63701**YOU BELONG AT DRURY HOTELS.** Getting a job is just the beginning....

  • Customer Service Representative

    1 month ago

    Cape Girardeau, Missouri, United States Genuine Parts Company Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team. As an On-Site CSR, you will be responsible for ensuring customer expectations are accurately determined and fully met. You will develop and broaden relationships within customer organizations to fully understand needs and wants, and act as the inside...

  • Customer Service Representative

    4 weeks ago

    Cape Girardeau, Missouri, United States City of Cape Girardeau Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service support to our utility billing customers.Key ResponsibilitiesTimely and accurate execution of customer service processes in accordance with City of...

Customer Service Specialist

3 months ago

Cape Girardeau, United States AdaptHealth corp. Full time

Customer Service Specialist Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists work in a fast-paced environment answering inbound calls and making outbound calls. They may be responsible for obtaining, analyzing, and verifying the accuracy of information received from referrals, creating orders, and scheduling the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate patients of their financial responsibility when applicable. Job Duties: Develop and maintain a working knowledge of current products and services offered by the company Answer all calls and emails in a timely manner, in adherence to their goals Document all call information according to standard operating procedures Answer questions about products and services, retail stores, general service line information, and other information as necessary based on customer call needs Process orders, route calls to appropriate resources, and follow up on customer calls where necessary Review all required documentation to ensure accuracy Accurately process, verify, and/or submit documentation and orders Complete insurance verification to determine a patient’s eligibility, coverage, co-insurances, and deductibles Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required Must be able to navigate through multiple online EMR systems to obtain applicable documentation Enter and review all pertinent information in EMR system including authorizations and expiration dates Communicate with Customer Service and Management on an ongoing basis regarding any noticed trends with insurance companies Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered Responsible for contacting patients when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process. Meet quality assurance requirements and other key performance metrics Facilitate resolution of customer complaints and problem-solving Pay attention to detail and have great organizational skills Actively listen to patients and handle stressful situations with compassion and empathy Be flexible with the actual work and the hours of operation Utilize company-provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System), and “How-To” documents Competency, Skills, and Abilities: Excellent customer service skills Analytical and problem-solving skills with attention to detail Decision Making Excellent ability to communicate both verbally and in writing Ability to prioritize and manage multiple tasks Proficient computer skills and knowledge of Microsoft Office Solid ability to learn new technologies and possess the technical aptitude required to understand the flow of data through systems as well as system interaction General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred. Work well independently and as part of a group Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative, and work effectively on a team Minimum Job Qualifications: High School Diploma or equivalent One (1) year work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management regardless of industry. Senior level requires two (2) years of work-related experience and one (1) year of exact job experience. Exact job experience is considered any of the above tasks in a Medicare certified.

#J-18808-Ljbffr