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Dispatch Supervisor

4 months ago

Philadelphia, United States DocGo Full time

Title: Dispatch SupervisorPay Rate: $26.00Location: Philadelphia, PA (Center City)Employment Type: Full-timeBenefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, Weekly pay, PTO & 401k; Night shift differentialAbout DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.Responsibilities: Coordinate the Work and Activities of EMTs.Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and/or the publicReceive, prioritize, and dispatch calls in CAD systemProvide top tier customer service to medical facilities, the public, and our EMTsGather and verify billing information including full patient demographics, insurance information, eligibility, and authorization required by insurance, medical necessity, and payersMaintain professional demeanor in office and while on the phone with customersDispatch ambulances to scheduled runs to ensure appropriate medical level of transport care to area facilitiesIntake a large call volume and triage to determine appropriate level of care and coordinate transportDisplay knowledge of appropriate medical terminology and conditionsPlans, manages and reviews the work of assigned dispatch staff for the Jefferson Transfer Center and King of PrussiaSchedules staff to provide coverage on a 24-hour, 7-day basisParticipates in the selection of assigned staffProvides for the training of staff in work proceduresEvaluates performance and provides for staff discipline as requiredDevelops and implements goals, objectives, policies, procedures and work standards for the divisionProvides for the installation, upgrading, maintenance, operation and staff training for all dispatch hardware and softwareCoordinates the dispatch services of the markets to ensure timely and efficient patient delivery to the standards set forth by AmbulnzMaintains a healthy relationship with all clientsStays current with the EMS laws, regulations and developmentsPrepares a variety of periodic and special reports as requiredReports to the Director(s) of Operations within the market(s)Oversees compliant Call Taking, Dispatch and Pre-Billing functions for the assigned marketExcellent verbal communication skills.Perform other duties as required/assigned.Qualifications:High school diploma or general education degree (GED)Proven experience as a dispatcher in a relevant field (EMS/Clinical background is preferred)Tech-savvy with knowledge of computer aided dispatch software (CAD)Fast typing (30 words/minute)Proficient in English (oral and written)3+ years of EMS experienceExperience as an EMS dispatcherPrevious experience as an EMT (preferred)EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.