Department Supervisor

2 weeks ago

New Berlin, United States Pieper Electric Full time

Department Supervisor

Manage safety, day-to-day installations, customersatisfaction, employee satisfaction, profits, and sales growth of one or moredepartments.Lead the sales effort forthe department and continually prospect for new customers.Install, oversee and coordinate productionefforts at various customer locations, ensuring all work is performed withincustomer's operational schedule and needs.Conduct business in accordance with PPC and Pieper Electric, Inc.mission and vision statements.

Sales, Billing and Collections, & Profitability:

Invoicecustomers immediately after project completion, with a goal of bi-weekly onlarger projects.Manage billings forpositive cash flow. Track accounts receivable and manage working capital tono more than 3% of sales.

Productivity:

Facilitate constant process improvement inthe area of production and efficiency in our field labor.Implement pre-fab, WENG standards, andother productivity improvement tools to consistently have increases in ourfield production.Achieve minimumproductivity requirements of 100% while striving for expected productivityrequirements of 110%.
Growth:Prospect for leads continually. Providebudgets, estimate proposals, and build relationship networks to achieve aminimum of 10% growth in sales per year.
Supply thelifeblood of the organization, which provides the long-term health of thebusiness.Achieve the minimum budgetednet profit for your department.

Customer Service and Satisfaction:

Develop and maintain relationships with customers; ensure high quality service is provided to guarantee repeat sales and favorable recommendations. Take prompt action to resolve any customer complaints.Survey all customers and achieve a minimum rating of 9.0 out of 10, with a goal of 9.8.
Complete projects, jobs, and reports effectively.
Be available at customer's request, which may require weekend, and holiday work on a regular basis; shutdowns are often scheduled on major holiday's.Must be able to act/react quickly to customers' demands.

Employee Engagement:
Achieve minimum score of 40%, with a goal of 45%, on employee engagement.
Provide overall leadership to department while acting as a team player; lead by example; provide necessary and frequent communication to direct reports to ensure smooth and efficient operation of department.
Take actions required to promote teamwork andcooperation within the department, branch, and company.
Personnel Development & ContinuingEducation:
Train and mentor electricians, mechanics, apprentices, lead people, and other department managers as needed.
Provide personnel development plans, monitoring, coaching, feedback, & growth opportunities to your direct reports.Ensure that you are developing at least one candidate to back up your position.Assess own development needs and plan with your supervisor for incorporation into your development plan.
Make recommendations for personnel decisions, including hiring, firing, and performance & disciplinary issues.

Requirements:
This position requires a decisive leader with a passion for hands-on work in outdoor environments and a strong drive for construction project management work. Must have a desire to work in a team-based environment and contribute immediately.
1-2 years' experience leading workplace safety efforts required.
3-5 prior experience in the electrical, mechanical, or construction field required.
Positive safety attitude and personal integrity - both are non-negotiable.
Ability to think conceptually, apply practical solutions, and make decisions quickly.
Technical knowledge for the applicable trade.
Capabilities to self-start, display solid work ethics, and aspire to move ahead.
Ability to be trusted by customers and employees, i.e. - the ability to serve.
•Detail oriented, organized, and able to manage priorities withawareness of established standards, deadlines, and expectations while producinghigh quality work
•Flexibility toassist team members and adjust to customer requirements and changing priorities

Pieper Electric is anEqual Opportunity Employer - Minority/Disabled/Veterans/Females are encouragedto apply.

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